Our car purchase experience with Carsmart exceeded expectations. There were a couple of challenges through the process and the Carsmart guys solved them with as little inconvenience on our end as possible. Rarely do things run perfect and when a couple of issues with the Cadillac we purchased came up Adam and his team kept in constant communication with us on the plan and followed through on the commitments they made.
When we arrived at the dealer we found the owner, Guy, helping out washing and cleaning cars. He spent time with us and seemed genuinely interested in helping us find the right car. I loved hearing about the dealership and learning the owners philosophy and approach to business. We were impressed to hear he had a missions trip coming up and was giving back to the less fortunate.
Adam (the salesman) was terrific from the beginning. He had 100% follow up with us before and after the purchase. When a couple issues with the car came up Adam promised they would make it right and I believed him. We went ahead and bought the car trusting they would make it right, that can be risky. Once the check goes through and the car leaves the lot dealerships can have little incentive to continue to work with the purchaser. Adam and the Carsmart team stayed in contact with us and when the parts came in to fix the issues they got our car right in and completed the fixes. They gave us a great loaner and EVEN delivered our repaired car to us 2 hours outside of Nashville. It was re-detailed and in amazing condition. The guy who delivered it was a great company representative and I believe he drove my car the way he would drive his own.
I can't say enough about the team at Carsmart. Even the "haggle" and final sales process with Rich (the closer) was enjoyable. We felt they were fair and honest with us during the negotiations and we got a great car at fair price for both us and them.
Many thanks to Adam, Guy, Rich and the rest of the team at Carsmart. We have found a good dealership for our future purchases. First class & 5 stars!
Jeff (a very happy customer)