My father owns a very small auto dealership. He bought a car from Carbone's dealer auction in Utica, NY. that was green lit (meaning the engine and transmission are good without issues). The car was driven for a day or so and the head gasket started acting up. The car was returned to Carbone. They said you only have the same day the car was bought (so about 5-6 hours) to return the car if there are issues. They still gave a credit towards the repairs since clearly the car was not actually green lit. About a week later, an inspection was attempted. Of course, no connection was able to be made. It was brought to an independent repair shop and they said that the car is not communicating and that it may be a computer problem or wiring harness or maybe something else. The car could not have been green lit if they were not able to communicate with the car. When asked, Doug Risucci the GM from Carbone Nissan told me that they classify a car as green lit if it drives. The manager was also very disrespectful and didn't apologize once. He basically told me you win some, you lose some. When it comes to taking your money, they're all smiles but when it comes to customer service, don't expect anything. I asked for contact info for the manager above him. The first number was invalid. The second went straight to voicemail and it was full so I couldn't leave a message. From all this, I'm gonna say that customer service falls last on Carbone's priority list, especially after a sale.