About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back
Write a review

Carbone Dodge Chrysler Jeep

4.0

4 Lifetime Reviews

5017 Commercial Dr, Yorkville, , New York 13495 Directions
Sales: (315) 624-0373

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

4 Reviews of Carbone Dodge Chrysler Jeep

Sort by Write a review
January 30, 2017

"Carbone Takes Your Money But No Customer Service"

- MK1989

My father owns a very small auto dealership. He bought a car from Carbone's dealer auction in Utica, NY. that was green lit (meaning the engine and transmission are good without issues). The car was driven for a day or so and the head gasket started acting up. The car was returned to Carbone. They said you only have the same day the car was bought (so about 5-6 hours) to return the car if there are issues. They still gave a credit towards the repairs since clearly the car was not actually green lit. About a week later, an inspection was attempted. Of course, no connection was able to be made. It was brought to an independent repair shop and they said that the car is not communicating and that it may be a computer problem or wiring harness or maybe something else. The car could not have been green lit if they were not able to communicate with the car. When asked, Doug Risucci the GM from Carbone Nissan told me that they classify a car as green lit if it drives. The manager was also very disrespectful and didn't apologize once. He basically told me you win some, you lose some. When it comes to taking your money, they're all smiles but when it comes to customer service, don't expect anything. I asked for contact info for the manager above him. The first number was invalid. The second went straight to voicemail and it was full so I couldn't leave a message. From all this, I'm gonna say that customer service falls last on Carbone's priority list, especially after a sale.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Doug Risucci
December 06, 2016

"A terrific experiene"

- hoaglalj

It was a pleasure to work with Bryan Brockaway! He made the entire process trivial, and was willing to make the adjustments I requested to get the deal done. Eric and Keegan were also helpful and friendly. They all made my experience the best it could be with Carbone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Brockaway, Keegan Paye, Eric
October 28, 2016

"Great trade in value "

- Dolcezzo21

Shopped other dealers but the clincher was that Sean got me max value on my trade in. He went to bat for me talking to whoever several times until the trade in value got me to where my payments were lower than every other dealer. Thank you Sean.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Wilkinson
October 28, 2016

"Highly recommended"

- Ltot21

Always very accommodating. The job is always done right the first time! This is our fourth vehicle bought at this dealership in the past two years. We wouldn't go anywhere else for a jeep!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Wilkinson. Jeff Hocking
1
1 - 4 of 4 results