First I'll preface this by saying that I've never purchased a car anywhere but a BMW or Mercedes dealership, so I'm used to excellent service. I tempered my expectations somewhat knowing I was going to buy a used car from a dealership selling an inexpensive brand of foreign cars. I expected a modest amount of business acumen, but not great service; I received neither. First, I made an appointment to come down, as it was said to be the "preferred" method of viewing a car. I showed up on time, during a bank holiday. I indicated that I would most likely take the car, but would call back the next morning at 9am to discuss and confirm. I phoned back then, and indicated that I would take the car, but would be in at/around 1pm PST, as I had to stop at the bank for a cashier's check for the full amount. At the bank, I phoned again to confirm the appt. time, as well as to get the full legal name of the dealership for the cashier check.
I took an Uber to the dealership, a one-hour drive from my house, at my expense, to make the transaction. I arrived during the time window stated, cashier check in hand as discussed, only to have the "salesman" run away like a scared child upon seating me at his desk. The car paperwork lay spread out in front of me, my name on it. After a few minutes of needless waiting, I was visited by the 'General Manager' that said he apologized, but the car was sold earlier in the day.
One of two things happened, both dishonest and showing a complete lack of customer service: 1. They don't "prefer" appointments as noted. 2. Someone else walked in after they knew I was at the bank and making the long drive to honor our end of our "appointment", that wanted to pay with the dealership's preferred financing partner. Chances are that it's both: the "appointment" thing is all smoke-and-mirrors, they took this cue from luxury dealers, but are really just a low-rent selling lot. Also, they figured out that they could make an extra couple hundred bucks in interest on the sale to the walk-in paying their financing terms as opposed to the busy corporate executive taking an Uber, cashier check in hand, and two kids in tow.
I was offered a ride home, and no further explanation; no effort was made on the dealership's part to even refund my Uber expense, and nothing else was said. The "salesman" that scurried away like a scared child, never showed his face through this entire process, never extended an apology for wasting my time, which is much more valuable to his in monetary terms, and not keeping his preferred manner of "appointment" Lastly, and even more laughable, I had a cashier's check sitting on the "salesman's" desk with their name on it, and no attempt was made by anyone in the dealership to put me in another car and get the check from me. Not that I would have entertained such a notion after the treatment I received, but it shows the level of incompetence that permeates the place, from floor staff to management.
I Recommend This Dealer:
Mark Benard, Bob Lechniak
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