Carl Burger Dodge/Chrysler Jeep

Reason for Visit: Sales

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
Customer service was poor at best! These people do not know how to shut up and listen to the customer. When I didn't want to purchase aftermarket products I was treated very poorly! I was not given accurate information regarding my financing and down payment. I also did not recieve a proper delivery of my vehicle. It was more or less "There's your car over there." I would never send anyone to this dealership or ever return there myself. I couldn't wait to get every inch of advertising they put on the car off of it!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
Horrible customer service... had to stick to my 'guns' regarding price & options. didn't purchase the vehicle (Jeep Liberty) on the first visit... went back 2 times and finally signed all paperwork on the 3rd visit. General Manager & finance manager were rude, and even yelled at me before I was done. would not recommend this dealership to my worst enemy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
Sales management staff uses deceptive tactics to get you into the vehicle! BEWARE!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
They are the rudest people I have ever met...every transaction tat they were trying to go through was the most dishonest thing that I have ever experienced. I feel like I've definatly left roobed and used...buyers beware...go somewhere else where they don't treat you like total crap. Buying a car whould be a fun and exciting thing and they made it a miserable experience!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
Absolutely amazingly horrible customer service. I made an appointment to have my Dodge Viper looked at (the check engine light had come on), and showed up at 7:10 am. Their service drive is kind of short, and the ends of the three cars in line when I got there stuck out into the street. Deciding that I did not want to double park my car in the middle of the street, I pulled up about 30 yards and parked on the curb alongside the building. I then waited my turn outside the service office. When the service writer Chris approached me, after pointing out my Viper to him, he told me that I had to &quot;get in line&quot; in order to be serviced. I responded that I had all of my paperwork in a file in my hand, and he could write me up right there, as I did not want to double park my car in the middle of the street. He REFUSED, and said that if I did not put my car in the line, he would not help me. I then stuck my head in the service office, and asked what kind of BS it was that I should have to park a new Viper in the middle of the street in order to get helped. I told them that I had made an appointment the prior evening, and was simply told that &quot; a lot of people have called in ahead.&quot;<br><br>I then left the dealership, and went to another dealership, John Hine Dodge in San Diego, where I was taken care of. I called Carl Burger to complain to the general manager, who told me that I would receive a call back.<br><br>The call back came from a lady who, upon hearing me tell the story AGAIN, asked me what I wanted her to do for me. I told her that since the car was at another dealership being worked on, I did not know what she could do. I also told her that Carl Berger Dodge had just had an opportunity to earn my business (since I had never been there before), and had failed miserably. She simply said &quot;thank you for the call,&quot; and hung up! Way to follow through on a dissapointed customer!<br><br>Never again will I go to that place, and I intend to go further up the chain of command with this complaint and challenge their &quot;five star service&quot; rating. What a crock!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carl Burger Dodge/Chrysler Jeep:
just bought a 2002 quad cab 4 x 4 dodge dakota. 3 problems, 3 weeks, very unhappy. They have installed used parts for replacement parts on my truck. Will never step foot on Carl Burger Dodge lot ever again.

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