Carmax

Reason for Visit: Sales

I recommend this dealer: No

My Review of Carmax:
WE BOUGHT A CAR FROM CARMAX AND THE NEXT DAY TRIED TO DRIVE IT TO PALM SPRINGS WHICH IS ALMOST 100 MILES FROM OUR HOME. ON THE FREEWAY WHILE WERE GOING 65 MPH BOTH BACK TIRES WENT FLAT! WE WERE BARELY ABLE TO GET OFF THE FREEWAY AND EXITED IN AN REMOTE AREA WHERE WE COULD'VE BEEN ROBBED! WE USED OUR AUTO CLUB TO TOW IT BACK TO THE DUARTE CA CARMAX WHERE MY HUSBAND BOUGHT IT. IT TURNED OUT THE VALVE STEMS ON THE TIRES WERE NOT INSTALLED RIGHT (CARMAX TOLD US THAT!). I WAS TOLD THE TIRES WERE FINE, BUT WHEN I SPEND GOOD MONEY ON A CAR I DON'T WANT TIRES THAT HAVE BEEN FLAT ON THE FREEWAY, VALVE STEMS OR NOT ESPECIALLY SINCE WE COULD'VE BEEN KILLED AND IT WASN'T OUR FAULT. I TOLD THEM I WANTED THE TIRES REPLACED! THEY REFUSED AND THEN BROKE DOWN AND OFFERED ME TIRES OF A BRAND I NEVER HEARD OF. THEY WERE SO UNCONCERNED ABOUT WHAT WE WANTED AND WHAT WE WENT THROUGH THAT I TOLD THEM I WAS BRINGING THE CAR BACK AND WASN'T GOING TO PAY A CENT AND I DIDN'T! I HAVE WONDERED IF SOMEONE ELSE ENDED UP BUYING THAT CAR WITH THOSE TIRES THAT WERE FLAT! THEIR WHOLE ATTITUDE WAS WE BOUGHT THE CAR SO THEY COULD JUST DICTATE HOW WE WERE GOING TO HANDLE THINGS ONLY THINGS IS THEIR GRACE PERIOD DIDN'T PASS SO THEY WEREN'T IN THE POSITION TO DO WHAT THEY DO WHEN THE GRACE PERIOD PASSES AND YOUR "STUCK" DOING IT THEIR WAY!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carmax:
If Wal-Mart Sold Cars.<br>All I wanted to do was simply see if I could purchase a vehicle given my less than stellar credit situation. An honest yes or no would've sufficed.<br>For those of you thinking about buying from these guys, I URGE you to THINK TWICE! At first, the initial sales person assigned to me seemed courteous, friendly, sincere and intent on helping me get a car. After an extensive search on their website, I found the perfect car (2002 Ford Escape with 17K miles), submitted my request, and was contacted the very next day (a Sunday).<br>After discussing my situation and options, she invited me to visit their location in person and bring along every bit of financial proof I could muster up. After doing so, a &quot;team&quot; of other sales people gathered to go over my check stubs, bank statements, and tax returns, and ensured me a deal could be made. That next Monday I was contacted with the &quot;good news&quot; that I was approved.<br>Naturally, I began making plans to welcome my new car which due to it's actual location had to be transfered to the Ontario store. I was told that it would take two days and that i would be notified of its arrival. All I had left to do was bring my down payment. Great right? The car arrives on Wednesday, I go to pick it up, have my check in hand, get the walk-thru, the keys, etc,. So imagine my surprise &amp; disbelief that after all the paperwork, the visits, the assurance, a last minute insurance policy purchase, &amp; the THREE DAYS since my request, the bank all of a sudden &quot;can't take my offer&quot;! Wha-??!!<br>They pull me aside as I'm writing out my check (keys in hand, mind you) to tell me what could have been said THREE DAYS ago?! And to add insult to injury, a second sales rep (my initial rep oddly missing &amp; no longer in charge) asked for BOTH more $$ down AND a co-signer. So. The moral of the story kids? DON'T BELIEVE THE HYPE! Contradictable &quot;salesmen&quot; who care more about their quota and less about you and the cars they sell isn't my idea of &quot;the way car buying should be&quot;.

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