Carmax

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Carmax:
I met Bobby Anwar at the dealership. I thought he would be helpful but since I was in the pre-contemplation phase, and he realized that I was still gathering information, he seemed to be turned off. He basically said upfront ' Are you going to buy a car,today. Since I work on commission, I really need to make a sale ' (paraphrased as best as I could recall).

Anyways, I was turned off by the experience and the no-haggle prices were not competetive with other local dealerships. I found better pricing through submitting my name and information and receiving bids from other dealers.

I ended up purchasing a car from another local dealership, and had a great experience on buying a new Toyota in 2007.

If that salesperson is still there, I doubt it, since his personality was not suited to sales. Maybe it was a bad day for him, but it made a lasting negative impression on me.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carmax:
Having just been through the "game" with two other dealerships, it was refreshing to see a price on a car and to know that I'm getting the same price as anyone else that walks in. No games, no being led to a desk when I want to look at the cars in the lot, no high pressure. Don was patient and laid back and gave us just the right amount of information to help us make a decision without any attempt at coercion. A gentleman and a knowledgeable salesperson.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carmax:
I've had some very bad experiences with buying cars (new and used) but CARMAX was totally different. I did my research and saw the truck I wanted and they shipped it down and let me test drive it. There was no pressure and no haggling over the price which was good. And I was able to look up the carfax report on the truck and everything before making a decision. They never pressured me to get a certain vehicle and I was in control of my decision instead of the other way around. As with the past times that I've bought a car, there is a lot of paper work and it tends to take a few hours to complete the process but that is to be expected. Overall, CARMAX is a great place to find a dependable car at a reasonable price.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carmax:
I've got to tell you, I've bought 2 cars over 5 years from these folks and they are just terrific. The only drawback is that they don’t negotiate their prices. I went to a BMW dealer to lease a new or purchase a late model vehicle and got treated like I was a simpleton. I went to Carmax and got $2500 more for my trade in and bought a 2002 325xi (all wheel drive) for $4000 less than the BMW dealer wanted for a 2003 325i (rear wheel drive only) with identical mileage. I had the car delivered from a Carmax in Tennesee. When I test drove it (I wasn’t going to, but my salesperson insisted that I do) I found that it had a bad throw out bearing in the clutch. The Carmax people were apologetic and promised to take it to the BMW dealer to see if they would fix it as it was still under warranty. (they wouldn’t), so Carmax replaced the whole clutch assembly with BMW parts, total cost to me $0. All during the process the salesperson, business office people and service manager were polite, honest and kept asking if I was satisfied with what was going on at each step of the way. The next car I buy will be from them.

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