Greenwich Ford

The salesman Justin i had was very helpful. .I’m giving the 5 stars to Justin as he was very helpful and thoughtful. .I’m giving the 5 stars to Justin as he was very helpful and thoughtful. More

Efficient, timely, great people to work with and upfront and clear about cost. Service done right and on time. and clear about cost. Service done right and on time. More

I was not very pleased with my experience purchasing a new vehicle. The sales man was a young guy so I cut him some slack as he seemed quite inexperienced. He was also distracted and I waited long periods new vehicle. The sales man was a young guy so I cut him some slack as he seemed quite inexperienced. He was also distracted and I waited long periods of time as he was doing other things. The place is nearly impossible to get someone to answer the phone when you call too. And leaving a couple messages, I received no return call. In looking at my paperwork after I was home I noticed nowhere was it mentioned that they charge a ridiculous $750 for dealer set up. On my contract it started $750 more than the sticker price with no mention what that extra amount was for. I honestly don’t believe they did any dealer set to it either. They did wash it and it looked good however when I got it home I noticed some things. Being a equipment mechanic, I checked the oil and it was not at the proper level. I also noticed the antenna wasn’t installed but looking around I found a bag of pieces under the back seat with the antenna. The whole dealership seems very disorganized several people sitting around at desks yet you are made to wait. I made an appointment to pick up my $40,000 vehicle and expected the salesman would be ready for me when I arrived. He was not and I waited over half an hour wile he was talking with other people looking at cars. Selling is his job but he should have told those people he had an appointment and they would have to wait as he had to complete a sale. Later I waited more for the finance manager to get around to me too. After three attempts trying to call the dealership the next day hoping to talk to the sales manager and no one returning my messages, I gave up. I also never received a follow up call to ask how the new car was going like other dealership do. I really hate to complain but I don’t think this dealership has good customer service or is very organized. It just was t a very pleasurable experience. I doubt I would recommend them to a friend. More

Unprofessional and untrustworthy. Do not buy a pre-owned vehicle from Greenwich Ford. They cheat and do not respect the terms of a limited warranty. Do not buy a pre-owned vehicle from Greenwich Ford. They cheat and do not respect the terms of a limited warranty. More

Bought a used Audi posted on the Greenwich ford website. Car was exactly as advertised and we quickly agreed on a fair price. Car was ready when I picked it up for a quick and smooth transaction. Roman was Car was exactly as advertised and we quickly agreed on a fair price. Car was ready when I picked it up for a quick and smooth transaction. Roman was very helpful and responsive to all of my questions throughout the process. No sales pressure or gamesmanship; Roman was a pleasure to work with. I would recommend Greenwich Ford to others. More

I traded my truck there for a SUV last year since I got the car it has been a problem I already spent over $10000 from transmission to all front replacements. They are scammers the car it has been a problem I already spent over $10000 from transmission to all front replacements. They are scammers More

I was in the market for a pick up truck. Figured I would do better by purchasing from a "reputable, full service dealer". After I allowed them to add almost $2000 to the sale price, for "pre Figured I would do better by purchasing from a "reputable, full service dealer". After I allowed them to add almost $2000 to the sale price, for "prep fees", and I shook hands with sales manager, regarding them repairing some items prior to me taking possession of the truck, they waited until I had paid them, then informed me that the camera issue was an open recall, and they didn't fix it. I wound up taking it to another Ford Dealer, who was able to resolve and repair camera issue. HOWEVER, was NOT covered by open recall, and cost me $1250.00. I'm pretty darn sure these crooks KNEW that! I would not recommend them to my enemies..... More

Imagine if you will the stereotypical sleazy used car salesman of the 1970’s. That is what you would be dealing with if you go to this dealership. I found them to be completely untrustworthy. When confro salesman of the 1970’s. That is what you would be dealing with if you go to this dealership. I found them to be completely untrustworthy. When confronted with the blatant lie he had been caught in all I got was a chuckle and a cheesy smile. Purchase your vehicle somewhere else. More

We had a wonderful experience at Greenwich Ford. Justin Flores and Steve James went above and beyond to help us out, they were excellent. They worked with our budget and Steven James even helped us Justin Flores and Steve James went above and beyond to help us out, they were excellent. They worked with our budget and Steven James even helped us to budget the vehicle in our monthly plans. We recommend them to anybody and everybody because they will work with you. We love our vehicle and we couldn't be happier. Thank you Justin and Steven for the great experience we all shared together! Suzanne and Frederick More

I left 2 messages for sales no call back I called service dept and the girl said she would get it right over to sale 4 hours later no call back I guess they don’t need to sell cars dept and the girl said she would get it right over to sale 4 hours later no call back I guess they don’t need to sell cars More