Sales folk are pushy... just want to make a sale today right now.
If they don't have what you want, they try to push into something else.
Not familiar with product.
High salesperson turn-over.

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Caught leaking head gasket during new vehicle inspection that other dealer missed.
Made cost effective recommendation on which parts to replace and which to not replace.
Completed repairs on schedule and at the price quoted.

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This is my concern: two visits for the same problem not fixed yet; For how many times I have to bring my car in and pay the diagnosis fee?

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I have 12 years of experience with Carr Subaru and am now 45,000 miles into my second Subaru Outback. I have found the sales and service relationship positive throughout. In my experience, it is important to have a quality car product and then quality service and follow through. To me, quality service includes straight, clear talk about service needs and repairs and courteous,responsive communication. In my auto past, I felt gouged by some dealers and carried a mild distrust. I have trust in Carr Subaru and have enjoyed the sales and service experience throughout. Ryan Herrle, the Assistant Service Manager,has been my point of contact throughout and stands out as responsive, courteous, and clear in his explanations of service and repair. I actually tried to buy my last car from him and he calmly directed me to the sales department!
I understand that the company continues to assess the waiting room experience. Having spent some time in the setting over the years, I make recommendations. The area is devoid of vegetation, real or otherwise. The area could be broken up a bit by some plants, which would also muffle some of the sound created by phone calls and the like. Several more computer work stations would benefit. Perhaps a florist would donate bouquets of flowers in exchange for advertizing. The area is devoid of art and I would recommend working with Beaverton Arts to create a venue for rotating art, perhaps for sale. You might also offer some quality tea bags to go with the hot water machine. Perhaps some cost neutral vending machine offering healthy food snacks. Last, you might have a computer station that allows you to explore Subaru cars with a program to build your own.

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i purchased my Subaru in 2008. I have purchased many vechicles before but never used the dealer for service until I met Ryan in serrvice. He was outstanding in professionalism as well knowledge and personality. I can call him anytime to ask a question about my car. He is very helpful and goes beyond what I would expect from a service manager. He is the best and I always look forward to seeing Ryan when my car is due for service. thank you

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Like getting a root canal. Sleazy and unprofessional sales people. Bizarre good cop/bad cop tactics involving a lot of unnecessary theatrics. Quirky staff, and not in a good way. Really hated doing business here, but got a new car I love. I still avoid getting my car serviced here like the plague.

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Subarus are great cars, but Carr has terrible service. First I was looking at a forester, and I was offered $4k for my trade in to get payments where I wanted. When I changed my mind and went with the outback the trade in value of my old car magially dropped to $1k. When I argued they managed to go to $2k, which was the kbb trade in value of my car, but it was a lot of fighting to get there. Then they complained about me asking for them to replance the missing cup holder in the back, and I am 98% sure the car had a rear cargo cover when I test drove it (was gone when I drove it off the lot). Then at home I saw the online ad for the sar I had purchased and it was $1k less than what I was charged. These guys are crooked. The car had a low tire when I bought it, and they said they would fix it... but they didn't, 2 days later flat again. Les Schwab found 3 nails in the tire, and luckly fixed it free because I had an account with them from my previous car. One month after buying I have yet to hear back about any of my inquires about why my cargo cover was missing or why I was charged more than the advertised price. AND now I get a letter from DMV stating Carr didn't submit all the required documents for my registration and I (yes I) have 30 days to fix this. TOTALLY INCOMPOTENT LIARS, AND CHEATS. THEY WILL TEAR YOU A NEW ONE ANY WAY THEY CAN. AVOID AT ALL COSTS!!!

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I was looking for a used car and after visiting Carr subaru I was delighted to see so many cars to choose from and had a wonderful experience. I have recommend Carr to several of my friends and will never shop anywhere else for a new or used car. If they don't have what I'm looking for in the future which would shirk ne with their inventory I would just wait. This is the only real dealership around in ny opinion

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Do not trust the sales people at this dealership. When arriving you will initially talk with a friendly (and likely very uniformed)'junior' sales agent, when the negotiations start you will be transferred to a 'professional thief' sales agent.
I was given incorrect information about several elements of the deal and then completely lied to.
Be very wary of the sales agents who call themselves 'Persian', they are slick and are not to be trusted.

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I brought my 2002 Impreza Outback Sports in for a complimentary spring check up. My car was well maintained and they found couple minor issues. The side marker lamp inside the headlamp assembly was bad and they need to remove the front grill, than headlamp assembly before they can reach the bulb. This could end up costing over $70 for the repair.
My service advisor Ryan showed my Dad the location of the clips that held onto the grill and the overall steps to replace the lamp. We bought the bulb from the parts department and did it ourselve.

We had 6 subarus in the past and they were all serviced by CARR. We trust their recommendation and all the advisors are great to work with.

Thank you Ryan for saving us the expense.

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