WARNING!!! DO NOT WORK WITH THE MANAGER DIEGO!
In my whole life of customer service, I have never once had an interaction such as this. My husband and I have to move often, he is in the military. We were sold a 2014 Subaru Crosstrek 7 months ago. Mind you, we had no idea where our next station was going to be. We were on a vacation and decided to stop in to trade in my Honda, and I sure as xxxx wish I would have waited till we got to Eugene now. Papa, the sales person, sold us this car. Now, due to Subaru's slogan, "There's safe, then there's Subaru safe." I would have thought I wouldn't have had to check everywhere to make sure that my tires, which came with inverted lug nut locks, had the KEY! Now that we have moved from Coos Bay, OR to Kodiak, AK (which mind you is an island, with limited resources) I have to get brand new tires because I want to be safe and have new tread for snow/icy roads. To my unfortunate surprise when I went to find my key.. there was none. Anywhere. Now, I called the dealer ship to have them send me a new one and all I get is an insane amount of backlash stating that it is "my fault" I should have checked since I "know so much about vehicles" when I stated I know they are suppose to come with their keys. I have asked around, and have done my research! It is clearly not my fault that I did not know there wasn't a key in there! If I try and have the key removed and get it cut off I was told that the rim will be more than likely damaged, which I do not want to do! They are the stock. I was hung up on, and I am completely furious. He didn't even bother to call the actual company of Subaru and try to get one with the VIN number. I called Subaru, and I have completely turned him in and will also be writing a letter about my service. What would have happened if I had a flat (I have no service because I live in this area) and could not change my tire? Go ahead and listen to the phone call. I was irate, and all you wanted to do was tell me that it was my fault, and you're going to send me ones that probably won't even work.. oh, not to mention hung up on me because all you wanted to do was tell me I was wrong. I will never in my life worth with this dealership again. And you can believe there will be more to come from this. You do not treat your customers that way.