My Review Of Carr Subaru:
I have 12 years of experience with Carr Subaru and am now 45,000 miles into my second Subaru Outback. I have found the sales and service relationship positive throughout. In my experience, it is important to have a quality car product and then quality service and follow through. To me, quality service includes straight, clear talk about service needs and repairs and courteous,responsive communication. In my auto past, I felt gouged by some dealers and carried a mild distrust. I have trust in Carr Subaru and have enjoyed the sales and service experience throughout. Ryan Herrle, the Assistant Service Manager,has been my point of contact throughout and stands out as responsive, courteous, and clear in his explanations of service and repair. I actually tried to buy my last car from him and he calmly directed me to the sales department!
I understand that the company continues to assess the waiting room experience. Having spent some time in the setting over the years, I make recommendations. The area is devoid of vegetation, real or otherwise. The area could be broken up a bit by some plants, which would also muffle some of the sound created by phone calls and the like. Several more computer work stations would benefit. Perhaps a florist would donate bouquets of flowers in exchange for advertizing. The area is devoid of art and I would recommend working with Beaverton Arts to create a venue for rotating art, perhaps for sale. You might also offer some quality tea bags to go with the hot water machine. Perhaps some cost neutral vending machine offering healthy food snacks. Last, you might have a computer station that allows you to explore Subaru cars with a program to build your own.
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