Carrs Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Carrs Honda:
I bought my 2007 Honda Civic EX from Carrs at the end of May, 2007. The sale was fairly normal and I was satisfied. I took my car there for its second oil change today. I provided my own synthetic oil. I waited about an hour and the service assoc. came out and told me that the car was ready. I went to go an pick up my car. I could not find where they parked my car and searched for about 15 minutes looking for it. Finally I found the car and once I got in it the oil service light was not reset. So I decided to go to the trunk and see if they used my own oil. To my surprise they did not! I then went to the engine and checked if they even did the oil change. I checked the dip stick and the oil was still black as could be. Needless to say I was aggravated. I confronted the Service Director about this and he basically told me I did not know what I was talking about. After arguing for 10 minutes I was refunded my money. Avoid Carrs Honda Service. The are rude and dishonest. Reminded me of the terrible service I used to receive at Bill Jacobs BMW (avoid them also)

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carrs Honda:
I brought my car in to have brake work and other work done. It was expensive but I did expect this. However, they told me that I needed an additional $500 in repairs due to an oil leak. I park my car in the same spot every day and do not have even one drop of oil in my parking spot, and I have never smelled even the slightest smell of burning oil. They insisted that I needed this work done, and so I had it done. I feel like such a sucker. I had gone to this dealer before and felt the same way - that they are looking to add things on - it feels more like hard sales than service. Both times, I left feeling that I'd been taken advantage of. I won't go to this dealer anymore. I know of another dealer where I feel that they recommend only what is needed. I'll drive the extra distance to avoid Carr's Honda.

Signed, "Screwed out of $500"

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carrs Honda:
Beware ! Beware ! Beware !
From one consumer to the next... I wish I had trusted my first instinct (and the negative reviews I saw posted). This place is incredibly horrible to deal with. They are like dealing with scam artists disguised as a reputable dealership. We waited over a month to not receive our car... they said it came in wrong but they had something similar... when we offered to purchase that one and tried to get it insured they had no VIN # to release to the insurance company - Mark the "salesperson" stated that it was not Carr's Honda policy to release VIN #'s to insurance companies. This was the first time my insurance agent had heard that in 11 years of experience. In the mean time my insurance agent overhears the Carr's Honda sales department woman discussing with Mark that the car slated for us had been sold ! You could 'chalk this up' to just a bad salesperson - Mark (and he really is) - but Carr's Honda as a whole is completely unresponsive when you try to reach someone else to remedy the situation. If the dealership backs the actions of salespeople like mark...then they are equally culpable and completely ineffective in dealing with the customer. Even if this dealership is convenient for you - please avoid it at all cost - in my and many other people's experiences you will wish that you had. Very poor dealership ... and a black-eye on Honda's good reputation.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carrs Honda:
Below Letter is a complaint letter that was sent to Honda USA and to the owner of Carrs Honda.

Recently, I have purchased a car from Carr Honda, almost. The reason that I am saying “almost” is because one of your employees “blew” what could have been a perfect “no-hassle” sale. Your sales staff, along with the sales person that took care of the transaction was excellent. Though the process took over 4 hours, it was pleasant. There was no arguing or debating about the price. The price was agreed on within 15 minutes, and was basically the selling price. Everything looked great. Until, we went to see Mark, your financial officer. Mark is the most unprofessional person that I have ever met in the position of this status. Mark is very rude to the customers. He actually had the nerve to say that he “has better things to do”, than to sit there and take care of the customers. If I was the owner of this dealership, Mark would have been fired on the spot. His experience at that point is worthless, if he cost the business $70,000 in sales. Clearly, Mark does not have the educational background to know how to behave in a customer based environment. His skills are not an asset to the company either. The job that Mark performs could be done by an intern, or a beginner accountant. As a matter of fact, it could be done by anyone that has completed few accounting courses. Combine this with Mark’s attitude towards customers, and he is worthless to the business. Buying a car should a pleasant experience and Mark has definitely taken the proper steps to ruin that. The statistics show that a person with a bad experience will tell 10 people. I would like to inform you that not only have I told 10 people, but this experience has been posted on numerous internet blogs, and review websites. If for every 30 people that have thought about buying a Honda and have considered your dealership, one was to actually go and purchase from you, you would have at least 25 sales. Just to think that one “moron” can cost the business so much money. Now, people that read these comments will pass the word on, and on. So, you can imagine what kind of potential sales damage this has had on Carr Honda. This experience will also be forwarded to the owner of Carr Honda and Honda USA. Whoever receives this email, please forward a copy to Mark, your financial officer, so that he knows what kind of incompetent, uneducated, unprofessional idiot he is. Not only has he cost the dealership two sales, he also took away the commission of the sales person. Since that experience I have purchased two Hondas at one sitting. I have purchased a Honda S2000 ($35,000) and Honda Odyssey Touring ($35,000) from another dealership and that dealership was more than happy to make the sale. As a matter of fact, they have even added a Navigational System to the Odyssey for only $1000 extra. So, as you can see, not only Mark has given away a beautiful, sunny, $70,000 sale, but he has also cost the dealer numerous other sales. Now, if I can afford to buy two brand new vehicles at one sitting, be sure that most of my friends are also. Needless to say, they will not be making that purchase at Carr Honda. Please, take the time to thank Mark for that in front of the whole dealership staff.

This guy is the biggest idiot that I have ever seen.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carrs Honda:
Horrible service! It was a very humiliating experience. I had to walk away from the deal because I could not stand their lying and yelling at me.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carrs Honda:
I have recently bought a certified pre-owned Honda CR-V from this dealership. The next day I found a small crack on the windshield. I took an appointment and brouhgt my car to the dealership to fix the crack. They wasted five hours of my time, told me to come next week, and lied to me about various thing. When I got fed up and threatened to talk to a manager, all the problems were resolved and they were able to magically fix my car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carrs Honda:
90,000 service for my Honda CRX total was just over $900.
Picked up the car just after dark, was covered with 3 to 5 inches of snow. When I bruched the snow off the next morning I found a large dent in the front, and needed a new radiator.

Carrs would not pay for the damage. Kept on my car for two weeks in the repair shop to then say they would pay for half of the repair. Cost me another $1100 to have the radiator and damage repaired. Somewhere else!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carrs Honda:
Very good purchasing experience on an '05 CR-V.<br>Salesman worked with us and we got a god deal.<br>We had to come back at a later date to get towing package and roof rack installed, but I was given a loaner while the options were installed.<br>The service dept. actually called once the vehicle was finished, 2 hours ahead of schedule I might add.

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