Carson Nissan

I just wanted to quickly recognize my Service Advisor Edwin Xuncax to his peers, Supervisors, Dealership Manager, Nissan HQ, and anyone reading this. These past 2 times that I have taken my vehicle in t Edwin Xuncax to his peers, Supervisors, Dealership Manager, Nissan HQ, and anyone reading this. These past 2 times that I have taken my vehicle in to get serviced, he has been my main point of contact. As I told him in our email correspondence while I was at work, his customer service and technical knowledge has been second to none. He has gone above and beyond what other Service Advisors there have done the previous times I have got my vehicle worked on. In fact, he has gone above and beyond what previous Service Advisors have ever done for me at any dealership since I have been taking my personal vehicles in. He takes great pride in his work and it shows. He knows his job, communicates well with his customers, and is very thorough to make sure all the i's are dotted and t's are crossed. Edwin is a valuable asset to the Carson Nissan Service team and I look forward to always having him as my Service Advisor whenever I need my vehicle worked on. Outstanding job, Edwin! More

Went there with my son on a Friday evening. ..was getting late and started to rain. My son found a car that was descent but wasn't able to inspect the vehicle that well because like I said it st ..was getting late and started to rain. My son found a car that was descent but wasn't able to inspect the vehicle that well because like I said it started to rain. The next day, I noticed that the drivers headlight and the bumper were not aligned and something was wrong. I called and spoke to the sales manager(Edgar Hernandez) and explained what I saw and he said to take the vehicle in and they would take a look at it and decide if they can fix it there at the dealer or sent it out to get fixed. We'll to make this horrible situation short...starting from the sales manager to the two used car sales managers I was spoke with. They completely have been ignoring my calls and don't want to fix the problem. They knew the whole time what was wrong with the vehicle and don't want to take responsibility for it!!! They wanted to make a sale and I hold myself accountable for not inspecting the vehicle more thoroughly before purchasing it. They took advantage of the situation and I WOULDNT RECOMMEND THIS DEALERSHIP TO ANYONE!!! More

I’ve mentioned many times to stop sending me mail/emails and now it’s just ridiculous. Here’s one star to hoping that someone sees this and finally gets my shtuff straight. 😤 and now it’s just ridiculous. Here’s one star to hoping that someone sees this and finally gets my shtuff straight. 😤 More

As a woman shopping on my own I felt very manipulated. I know you have to make a sale and use sale tactics but the emotional manipulation at the end about the oh well I already gassed up the car and every I know you have to make a sale and use sale tactics but the emotional manipulation at the end about the oh well I already gassed up the car and everything to try to make me feel bad for wanting to sleep one night on a deal was the last straw. Also when I got to finance to look at the deal the trade in amount had been put in $1000 less then what we had discussed and what had been printed out the night before. The guy in finance said oh well I guess I can do that for you. You guess? That's what was discussed. If I hadn't noticed that wouldve been an extra $1000 financed and that's a lot. Overall an experience that made me feel weird and not like a customer there but a potential check mark on their sales board for the month. More

I am honestly not sure where to begin with this review! Found a car advertised on their website that fit our needs. After calling and texting one of the sales associates (Leslie) multiple times, she assu Found a car advertised on their website that fit our needs. After calling and texting one of the sales associates (Leslie) multiple times, she assured me that the car was ready to be seen. We agreed to come see the vehicle the next morning, and the sales associate even confirmed that morning that we were still coming. After driving over an hour to see it, they can’t seem to locate the car on the lot. With further investigation by a different sales associate and manager, it was explained that the particular vehicle we were interested can’t be sold. Why? Well, it needed an engine!!!! A 2018 used car should not need a new engine! In the end, The GM at the Dealership did attempt to make things right and offered other vehicles for us to look at for a “good” price, however we were really only interested in the one particular vehicle we set out to see. Take it for what you will… Ultimately, they said a particular vehicle was ready to be seen, we drove over an hour to see it, and it was either inoperable or not even really there. If you have time to waste, or are not set on a particular vehicle, then Carson Nissan may suit you. If you are looking for an honest dealership with respectable sales associates; look elsewhere! More

I was lured in by an offer for 50 dollars to test drive. I bought the truck and the dealer was out of the 50 dollar gift certificates. They said they mailed it when I checked back. When I hit 1000 miles I bought the truck and the dealer was out of the 50 dollar gift certificates. They said they mailed it when I checked back. When I hit 1000 miles I came in for my free oil change on Christmas eve. I dropped the car off and left. I got a call an hour later that I had 45 minutes to return and pick up my truck. They couldn't get to it and were closing early. I'm all for closing early Christmas eve, but decide that before I drop off my car and leave and pay Uber to come back. I love the truck, but go to a different dealership More