Quoted several dealers on a new Tacoma and Carver said they would beat the best offer by $500. I was a bit suspicious based on their poor ratings but figured I'd give them a shot after confirming the numbers with the internet sales manager. I gave the dealer all my info including VIN # and pictures for an accurate quote. My vehicle was a 2016 in flawless shape. When I showed up (1 hr drive) they had to start the whole quoting process again (wasting another hour of my time) and didn't even get the basics correct concerning the year of my car or model. I specifically asked about matching my offer and wanted to ensure that their management team was happy with the deal that the salesperson agreed. The offers were from reputable dealers - Warsaw Toyota And Mungenston Alton Toyota but were a much farther drive so I wanted to see if they would honor their price which they assured me they would multiple times. In the end I was offered nearly $3,000 less than they agreed via email (both the salesman and internet sales manager). When I questioned them they didn't offer an explanation other than the salesmen said he does what he is told and his job was to get me in the dealership doors. I guess that means lying to customers even at a managers level. Despicable behavior ... don't believe anything that the dealer offers.
I made an offer on a Chevrolet Silverado that they had put on ebay.I got a call from Paul,He confirmed the offer,and told me the offer was excepted and asked when I wanted to pick it up.I went to the dealership,test drove the vehicle.They done the paperwork,gave me a temp.tag and I've been driving it since.Thank you Paul for the more than fair price you sold me the truck for and the easy transaction.Robert Hite.
I have now purchased two Toyota's from Carver Toyota and have been thrilled with the customer experience both times (2017 Toyota Sienna XLE with AWD and a 2016 Toyota RAV4 with AWD). The sales team and financing folks are about as good as they come and made it a quick and easy experience including very fair trades on my two trade-ins. Why buy a Toyota in Indy when there is a dealership hungry for your business right by the Edinburgh outlets.
I am very pleased with the service Toyota gave me. I was nervous and didn't know what to expect but Jason Teague was very knowledgeable which made me feel at ease. His years of experience gave me the confidence that I would be buying a car that day. And sure enough I left the dealer with a new car within my exact price range. We will definitely be coming back in the future to purchase another car from Jason! Thank you!
We have all been a bit squeamish at some point when entering the doors of a car dealership. After two vehicle purchases at Carver Toyota I have found the sales staff very easy to work with. The environment is laid back and very comfortable. The facilities themselves are above par compared to some places I have been. They have a very nice customer lounge with free snacks, drinks, and even a kids play area. Totally recommend you check out when shopping for your next vehicle.
I bought a 5 year warranty on wheels and tires that was recommened to me by the salesman (charlie) and less than 6 months later I hit a piece of metal that was in the road which flattened a tire. I drove on the spare tire for over 2 weeks while they (amy) worked on my claim. After several phone calls from me and so and so will get back with you which they didn't until I went to the car sales only to find out the claim was denied...how can a 5 year warranty get denied after only 6 months!! Carver toyota sold me a piece of very expensive paper that was worth nothing. I was told by Amy to just get my money back on the warranty, but after all the deductions they will keep on something never used anyway what was the use that was just an easy way for Amy to get rid of me and Charlie is still working on it.. My family has bought 3 new trucks one in 2015 and two in 2016 plus my sports car from this business and the bad business and treatment I received we will never go back.
I was lucky enough to find the used vehicle I wanted at Carver Toyota. It was an hour drive for me to get there but I couldn't of been happier with the sales team and especially Tim Myers, one of the finance managers. After the deal was made we had a talk about my previous loan and interest rate. He, even though he didn't have to, fought for a better deal and found one. Saved me $2400 and nearly $40 a month. Blew me away to get that phone call. Thank you