I had the worst experience of getting a car here. Would have given a zero rating if possible.
They had a memorial day advertisement of trade in any car for $4000. I went in there to trade my car. They offered me to pay off the loan on it which was much lower than that. So I asked about the advertised deal and the salesman was like its only for purchasing selected vehicles. Then he came up with two monthly lease options and asked me to select which one I would prefer. I selected one of them.
After that we went to the accounts guy. I was asked to choose if any additional insurance is required. I selected one of them. An the tricky part is the electronic signature. It will make you sign the lease without seeing what is in it. He asked to me sign on it seven times one after another and guess what I am in the contract for 3 years without even knowing the details of what is there in the deal. I didn't suspect any foul play as I thought the amount is normal including the registration tax and other formalities. When I got the documents to read I was dumbfounded to see the details. They added an extra charge 1000 dollar on my bill for the car which I traded in, which means I got my car traded in at half the price than they advertised. The price of the new car leased is increased by a few hundred dollars than MSRP. Additional insurances were added which was never asked for.
I went back there a few days later to ask about these charges. The salesman says, he doesn't know a thing about the math behind it. The accountant says the amount is what we agreed with the salesman. I asked the manager about this and said I would like to cancel the deal, and his reply was it is not possible to cancel the deal they cannot make any changes in the deal as they already paid off the car, which I showed right in front of them that they did not pay a single penny on that. My loan was paid off so late that I had to pay extra fines for late payment.
I was able to cancel a few additional benefits they added after two visits. But I am stuck with the deal for a few years. I checked other places for the same car, and realized that I am paying at least a $4000 extra for this deal. A few days later I talked to their online customer service as a different user and I found that the same car was offered at $2500 cheaper than I bought.
Even after all these, the salesman was concerned about his sales review survey and asked for an excellent rating for his service. I think all of them are trained well to exploit naive customers like me.
Will never recommend anybody this place.
I Recommend This Dealer:
Saleman, Accounts guy, Manager
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