In purchasing my 2013 Avalon Limited I called dealerships within 100 miles of Cincinnati. (I am in Northern Kentucky.) Of all the dealership I dealt with, Carver was the most responsive and aggressive in pursuing my business. You matched and beat all deals. Only the Frankfort, Ky dealership came close, and they were too little too late (I had sent in my deposit before they even responded to my inquiry).
Specifically, I had excellent experiences in dealing with two of your people, Kaylan Fields and Brian Wedan. Kaylan dogged my business with unrelenting persistence and worked to get me the best price, and Brian closed the deal and made the actual purchase effortless and answered tech questions and set up my Entune account. And when my car came in earlier that expected, Brian took the trouble to call me about a $500 rebate from Toyota that was about to expire. What a nice surprise, and thanks Brian!
The only mis-step came when a $460 "GAP" charge appeared on the first Buyer's Order that came from Josh Robinson, Kaylan's boss. When I pointed it out, Kaylan got it fixed immediately and Josh apologized for the error.
Thank you all for the care and attention to detail you provided as well as for working with me to achieve an excellent price. I will certainly recommend Carver Toyota to my friends.
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Kaylan Fields, Josh Robinson