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Castle Chevrolet

Castle Chevrolet

400 E. Roosevelt Rd.
Villa Park, Illinois 60181


Sales: (866) 283-9901
Service: (866) 233-8549
Parts: (630) 279-2230

Castle Chevrolet
Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.6

24-Month Rating

based on 138 reviews

4.7

4.7 out of 5

270 lifetime reviews

Castle Chevrolet

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Certified: Castle Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Castle Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Castle Chevrolet

Welcome to Castle Chevrolet! We strive to be the HIGHEST RATED dealer on Dealerrater. At Castle YOU will ALWAYS be treated like a KING! We pride ourselves on having the lowest prices anywhere with the best customer service. Our New School online car buying process is super simple and super customer friendly. Check out our reviews and see for yourself just what the Castle Difference is all about!!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 12:00 AM

Tuesday: 7:00 AM - 12:00 AM

Wednesday: 7:00 AM - 12:00 AM

Thursday: 7:00 AM - 12:00 AM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 12:00 AM

Tuesday: 7:00 AM - 12:00 AM

Wednesday: 7:00 AM - 12:00 AM

Thursday: 7:00 AM - 12:00 AM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Automated Car Wash Laptop Computers
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Express Service Shuttle Service
Free Coffee Television
Free Loaner Cars Vending Machines
Free WiFi

zkbenson
5/19/2013 12:49:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Castle Chevrolet:

Ryan pulled a rabbit out of his hat for me. He helped get me out of a gas guzzler and into a beautiful new Chevy Cruze. Didn't think it would be possible but he stayed late and made it happen! Highly Recommend Castle and especially Ryan!

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hcolon
5/4/2013 5:29:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rosanna Marsico
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

I originally went to Castle Chevrolet looking for a used car but came home with a brand new 2013 vehicle! I was greeted a by salesperson named Rosanna Marsico. She was kind, patient,efficient, and down to earth. I explained to her what it was I was looking for and wasn't pressured into making a purchase. It was a friendly atmosphere and it really felt like they wanted my business. The finance team was very professional and worked extremely hard to help me go home that night with a new car! They made my car buying experience a pleasant one! I was very pleased! I would highly recommend Castle Chevrolet in Villa Park, IL to my family and friends.

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Kbp731
4/27/2013 11:55:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

Castle is a top notch dealership to work with. Ryan was great salesman and extremely knowledgeable about the vehicle I was interested in. I highly recommend this sales and service team!

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JarettGritzmacher
4/13/2013 11:57:14 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

I looked up good dealer ships, and found a car that I really liked online! I was able to online chat with Alex who did a great job, and I was able set up an appointment for me to come in. Once I walked in I got service right away Alex came out and greeted me while Alex introduced me to Ryan Sitter. Ryan was very realxed and laid back he got me the keys to test drive the target car (it was a great ride as Ryan said they do a 51 point inspection if its not up to par they wont sell it at the dealer ship as Ryan said they had a reputaion to up hold). Once back to the dealship we sat down, and discussed everything. I told him what I had and that was about it. I will be honest I am a college student and I pay for all my classes on my own so didnt have alot to offer. Ryan was able to work with my amount which from my stand point he went way down on the price where I truely believe they werent making much money off of. All said and done if your tired of dealing with dealerships that are high pressure and to stubborn they don't want to work with you it might be time to head down to Castle Chevrolet I did and it was totally worth my 1 hr drive make sure to ask for Ryan Sitter here is his concact number 815-209-5200. Thanks Ryan and Alex for all your help!

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mm1485
4/10/2013 10:40:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

We shopped around for a new Equinox and we were very happy with our decision to go to Castle Chevrolet! Ryan Sitter was a pleasure to work with. He explained all of the features and was patient with our questions. We got a great deal on the car, plus the extras like free oil change and car washes make a difference. Everyone we met made us feel great about our decision. Castle has a new loyal customer. I will be recommending Castle and Ryan Sitter to all of our friends and family. I am thrilled with the Equinox and the experience.

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ndeladesmo
4/4/2013 12:58:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Castle Chevrolet:

I have been a customer of Castle Chevrolet for the past 3 years. I bought a GMC Denali Envoy 2006 which was somewhat of a lemon. The experience started with the car needing a new battery right away, then it was burning oil and the service department worked well with me over the past two to three years with parts, and pricing - excellent service. Recently, I had to get new brakes on the car which was costly, and a week later the water pump broke ($940.00 repair) OUCH Yesterday I went in to get a regular oil change and Dana spoke to me about their Vehicle Exchange program. When I said I was interested, I worked with Ryan Sitter who was a pleasure to work with - I drove out with a 2012 Traverse! My old car was an '06 with 113,000 miles - the new car has only 4, 655 miles on it. The vehicle exchange experience was excellent! The people in the service department work with you and care about your person, not only your car. I highly recommend Castle Chevrolet in Villa Park.

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vjlfpm
3/31/2013 10:54:24 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim Nowak
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

Jim went above and beyond to cover a warranty item on my 2008 Saturn Outlook. He reassured me everything would be taken care of and provided me with a loaner vehicle for a week. The service we received was exceptional and Jim was always professional and met my needs and concerns. We got our car back and it looked exactly the way we gave it to them (clean)!

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therixon
3/25/2013 8:44:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

Ryan was exactly as i rated him above. I would send anyone to him, friends or family. The dealership was very friendly and clean. The price turned out to work for me. It was a very carefree experience thanks to Ryan.

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cbars
3/15/2013 11:40:57 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Castle Chevrolet:

Service and Sales representatives are among the best that I have been contact with over 40 years of owning and buying vehicles.
Straight forward, sincere and good quality is what you can expect from this dealership.
Can easily see myself buying future vehicles from them.

CBB

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ltigue45
2/16/2013 12:35:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan SitterRyan Sitter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Castle Chevrolet:

Ryan was a wonderful sales person to deal with. He answered all of my questions and was never pushy. He helped me walk through everything in my new car and helped set up my on-star and radio. I would highly recommend him and Castle.

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