My Review Of Central Buick GMC:
To be fair, I'm just going to say that this review is to a particular sales consultant and NOT the dealership as a whole. However it is unfortunate that this particular person could make our experience so bad.
Mark Fay was a very nice gentleman but he passed us off to a different sales consultant named David. We had an appointment for a car that had been sold the previous day and no one called us to let us know (obviously, because they still wanted us to come in) so we still went. When we went to ask about our car, Mark told David to show us the "'12" even though the car we made an appointment for was a 2011 so right away my husband and I felt like they were really shady. When we got to the car, sure enough it wasn't the car we were supposed to see and we commented as such. He went back in and checked and he said the car was sold.
So then he told us that we can look around the lot and look for ones that we wanted and he didn't know any of the prices for anything even though we told him we had a budget so he was just telling us to pick random cars even though that didn't make sense since we were blindly looking for cars that may or may not be in our price point.
Then he got frustrated when he kept referring back to our budget and said "look i just want your business, i don't want to waste my time". I was FLOORED. I could not believe he would say something like that.
Then he brought us in and we were going over different cars in his database and he showed us a really ugly colored car in a make and model we weren't interested in and said that the color would match well with "dirt, sand, and salt" like that was supposed to make the appeal any better. To further convince us, he said color should be the least of our concern which bothered me because if you're going to spend 20k on something as big as a car you might as well get what you want.
Overall, we could not get out of there fast enough and we went somewhere else that really took care of our needs.
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