Central Florida Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: RYAN PHILLIPS

My Review of Central Florida Toyota Scion:
INCREDIBLE SALESMAN. That is the reason I retured. This guy is a gem - a diamond in the rough. This the SECOND TIME I have dealt with him and purchased a vehicle from him. I got a FANTASTIC DEAL on a 2010 Toyota Tacoma 2dr Access Cab Pre-Runner SR5 with the TRD off-road package. He got top-dollar for my trade. It was literally the easiest, smoothest, hassle-free buying experience I have ever had. Why Ryan is not in a mangement position is beyond me. I have NEVER bought a vehicle from the same person and/or dealership prior to today.

It pays to do your homework. I shopped the internet first and used several web sites, including Edmunds.com, and they came closer to the numbers I wanted more than any other local dealership. I am so thankful that there is such an honest, forthright, and trusting salesman in this business like Mr. Phillips. EVERY buying experience should be like this. No hassle, NO B.S., no bait-n-switch. I also made it clear I wanted NO extras while in the Finance and Insurance Office. Ryan made that happen and the paperwork process was simple and fast.

THANKS, RYAN, FOR AN INCREDIBLE AFTERNOON AND FOR ALL YOUR HARD WORK. DUDE, THEY DON'T PAY YOU WHAT YOUR WORTH. YOU SHOULD BE THE PERSON "TRAINING" SALES STAFF AND THE ENTIRE SOUTHEAST REGION ON QUALITY CUSTOMER SERVICE.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Collins

My Review of Central Florida Toyota Scion:
Great service took care of everthing in a timely manner. I had a broken side mirror that was hanging on by a wire they removed it order the part and had me back on the road. Central Florida Toyota is my dealkership for service. Thanks Shane for all your hard work!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cliff Theiss

My Review of Central Florida Toyota Scion:
Great service, always friendly and fair! I have been to other dealers and they try to sell you services you don't need. I like going to Central Florida Toyota because I know that I am not going to be ripped off and that I get my car fixed without any extra add-ons.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Farrell

My Review of Central Florida Toyota Scion:
Great experience and wonderful employees.
Everyone listened to what we wanted in a vehicle
and found us the best car we could ask for. We could
not be happier. We would easily recommend going to this
dealership because of the knowledge and friendliness
we experienced.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Farrell

My Review of Central Florida Toyota Scion:
i went to central toyota florida to buy a new car for my wife. the service was excellent and everyone i spoke with was not only knowledgeable, but friendly. i would highly recommend this dealership to anyone in the market looking to purchase a new vehicle!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: James Farrell, Ed Pearson

My Review of Central Florida Toyota Scion:
Purchased a used 4 runner. Sales clerk took time to explain all aspects of the vehicle. The general manager also made a point to introduce himself, brought me some coffee and thanked me for my business. In addition, 2 weeks later I recieved a hand written thank from both the salesman and the general manger. Had to return a month later for a minor issue and it was resolved and I was in and out in less than an hour. Would highly recommend this dealership to anyone who likes quality service.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Farrell, Bob Harris, Edwin Reyes

My Review of Central Florida Toyota Scion:
I actually took my sister's car in for service as a favor and I was treated like gold!! The service and salesmen were all very professional and polite. The service was quick and priced very reasonably. I will buy my next car from them for sure!Thank you.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: n/a

My Review of Central Florida Toyota Scion:
After spending close to 9 hours at the dealership, being told wrong information constantly (said one number and then denied that he ever said that number or that I never qualified for whatever numbers he made up), and difficult to understand because of a language barrier I would tell everyone to stay away!
After filling out a questionaire regarding the level of service I received (I rated him very low on the entire survey), I received a call from the salesman, saying that he will now not receive his $1000 bonus and because of me will not be able to pay his bills this month.
I've spoken with management about his phone call, and hope that no one else has to experience this type of innapropriate and (maybe?) illegal behavior.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Eddie, Scott

My Review of Central Florida Toyota Scion:
Signed lease agreement. Took home car for four days. Was called to return car due to financing. I feel they should have done a better job of informing me of my options. With a signed lease agreement in hand, I was led to believe that everything was final. I would have settled for a car within my "bank-approved" limits had I known. I feel that I was taken advantage of because I am a woman. I felt that I was belittled by all of the "hype" as to why this was the "perfect" car for me. After leaving with more than enough paperwork, even including maintenance package, I surely thought that this was a done deal. If this is "standard" practice for purchasing a car, then shame on everyone who looked me in the face that Saturday night.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Waine

My Review of Central Florida Toyota Scion:
Took Sienna in for oil change they recomended several aditional maitenance items including new tires in the front. I had the work performed by Outside shop and returned 4 days later for aligment as recomended. then they added several aditional items as recomended maintenance items, when i asked what had changed in 4 days i was told this is what toyota recomends. I told the service Rep. to show me Why now i needed a $140.00 dollar transmission oil flush after 30,000k miles on a 2006 new vehicle he told me to my face that it was because of the extreme driving conditions. I pointed out to him that this is florida not alaska and no 4wd no towing package and mild temps and hardly any trafic stop and go. what was his interpretacion of extreme.
He then puled the dip stick and egreed that the fluid looked and smeled good. I then pointed out to him the label ring on the dip stick that said you do not need to change the fluid on this transmission unless it was 4 wheel drive or unde exteme conditions. I think as a certified mechanic myself they are twisting the toyota recomended main plan to fleese inocent customers especialy the the elderly customers who take their word and dont look at the owners manual.

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