We are snowbirds and found ourselves in a precarious situation with our Prius. From day 1 when we brought our car in, I felt confortable with the Service Advisor (Edward Armas). Edward was friendly, professional and knowledgeable. The service department had my car several days and rather than assume what the problem was, they did their due diligence first. One day Edward was out, so I spoke with the Service Manager (Steve Varela). Steve was great. He must have spoken with my wife and I over 1/2 hour. He brought us up to speed with what had happened so far and he answered all our questions. After the part was put in, the service department drove the car and everything checked out. They kept the car another day to double check. I was completely satisfied with my experience with Central Florida Toyota's service department and would recommend them.