Reason for Visit: Sales
I recommend this dealer: No
My Review of Central Ford Mercury Daewoo:
First of all it was nothing but a pleasure working with Diane! I did not include her when I rated customer service. She was an exception to how most people would perceive a typical car sales person. If there was a car that I could have purchased for the deal I received elsewhere from her I would have gladly done so.
John Gambardella, on the other hand, embodied the perfect stereotyped car sales person, rude, arrogant, and smug. He acted as though he were doing us a favor for even talking to us. I explained to John that I was car shopping still, but very interested in a Ford he was selling. He recommended I put a down payment on the car because they were having a sale over the weekend. I was under the impression that I would receive my money back if I did in fact find a car that better suited my needs. I was also very late for work. They handed me a bunch of papers to hurry up and sign before I left for work. When I asked what I was signing the reply was, “proof that you left a deposit.” I told them I really had to go and they said they would give me my receipt on Wednesday when I returned. I found a more suitable car elsewhere in the meanwhile (a better deal less miles, newer, and less expensive). When I returned John was smug, handed me my receipt and circled “no refunds.” He said it is only 100$. I work hard for my money! 100$ is not something I am going to just write off. A compromise was arrived at with Sparrow where we could use the 100$ toward service. Honestly it was really money that I was just not prepared to spend.
I feel that I was intentionally mislead and cheated. I am wondering are we are all going to have to start to bring lawyers to buy a car soon? I will tell everyone I know to stay away from Central ford (John told me that does not bother him!) Maybe it will bother you?
Sarah Erb
E-mail
sarahjanelovesbulldogs@msn.com
(860) 608- 1477
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