Cerritos Infiniti

Reason for Visit: Service

I recommend this dealer: No

My Review of Cerritos Infiniti:
Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, but never fullfils that promise. Booked appointment on a saturday in the morning only to find out they don't do body work there nor would they provide a rental. Wasted 3 hours of my saturday, only day I have off. Staff was extremely unapologetic for wasting time, additionally was rude and did not give me a satisfactory alternative. Ended up leaving without needed work done. The bottom line with this dealership is that they do not care about the customer. Once you buy, you're another number that needs to wait in line. Mercedes had way better customer / service support. Next care will be a mercedes again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Cerritos Infiniti:
Having recently leased a G35 (albeit from another dealer-South Bay Infiniti) I went to Cerritos Infiniti to ask if they would install my front license bracket. The lady from the service dept. said that they would, but it would cost $50. I told the lady that I had planned to have my vehicle serviced at Cerritos Infiniti because it was closer to my home. I indicated to her that her position was rather short sighted and wasn't looking at the big picture. I had planned to give Cerritos Infiniti all of my service business, but she replied they have to pay the service techs and that was it. I immediately drove to Infiniti South Bay where my bracket was installed in two minutes (I swear) and for zip, nada. I now know where I'll be having my Infiniti serviced and I won't even mind the extra miles I have to drive.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Cerritos Infiniti:
My wife and i recently purchased a pre-owned Mercedes-Benz from this dealership. The Sales Rep. Sergio Duran was very honest and up front with us. This was no easy process for us being first time buyers. but at the end of it all. We walked away......I mean drove away with the car of our dreams for a great price and $$$$$ saved. If your looking for honest people with good qaulity customer service. Then Cerritos Infiniti should be your first on your dealership list.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Cerritos Infiniti:
I went in because my girlfriend wanted to test drive a G35. We weren't ready to buy that day but it's her dream car and she was saving up money for it. The salesman greeted us and accepted our request for a test drive without any bogus excuses to avoid helping us. We were pleased with our experience and will give them the opportunity to earn our business when we are ready to buy.

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