Chambers Motorcars

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Chambers Motorcars:
Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there.

I brought it in a little before the warranty would expire, and they carefully checked everything over and found some things that needed attention. When you bring it in for something simple and it ends up saving you over the long haul, there's no complaints to be made. The location of the dealership leaves a little to be desired though as traffic can be a PITA after 5PM or so.

Great service work and fast turnaround. Can't beat it in the city, no doubt.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
I am an unforunate victim of HerbChambers empire.
I have bought a R500, S500, S550 4 matic, a G55, and ML350, and several other cars from Herb chambers of Lynnfiled.
The servicve department is at best useless.
I took my G55 for service, I paid the bill, When I went to pick up the car the dash board was ripped , and all the mechanics trash was still inside the car, car was a mess in the interior. They never washed the cars after service for me. Then I looked the web to find out Nattick dealership is also taken over by Herb.
I am more than mad.

I should look for a dealer who is not Herb, who can deliver good service. I am fed up with Herb .

I am sending this to you as I cannot find the e mail of your customer service head if there is any such person.
I am tired of complaining, Mike Hanafin acts like he is a loard .

This incedent happened on 10/22/07.

Forward this to Herb Chambers , and all in the enterprise.

I am determined to find a way to rectify this kind of wrong done to me by Flagship of Lynnfield.

If You know how to contact JDPowell , who is the state agency that deal with these issues .
TV people , whoever can get me action. let me know.

I am more than angry frustrated and humiliated.

Lalith Tissera,MD


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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
I had my Mercedes-Benz which I bought from Herb Chambers Mercedes fixed when someone bumped into the rear end while it was parked. It was a hit and run. So, I took it to Herb Chambers Collision. It took them a month to get a new bumper, and when they received the bumper they put it on and the upper bumper had spider cracks all over it. Furthermore, the Mercedes emblem was removed for some reason from the trunk. And when they gave it to me they put on the hood ornament from one of the ML series, which looked ridiculous, as if it did not belong there. When we called her Chambers Cooperate offices they did not care nor did the management at the lower levels. After much debate, they agreed to fix the spider cracks and put the correct Mercedes emblem on. After this event I have decided never to use another Herb Chambers Store, or any of their services. For my Mercedes-Benz service now I bring it to Viti www.viti.com who gives me excellent service and excellent customer satisfaction. Actually they come to my front door and pick the car up. I learned a lesson, never shop at Herb Chambers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake.

Less than 7 months later (and less than 2k miles), the brakes are warped and there is ridiculous vibrations coming from the car. The emergency brake screams when released, rattles over bumps, and feels like it's about to fall apart altogether.

After taking it in a few weeks ago (and being charged for the inspection), the car was given a clean bill of health, but the problems obviously continued. Finally, I took the car to another service facility for a 2nd opinion. As I suspected, rotors are warped, emergency brake was improperly installed, causing all the rattling issues, with repairs totaling over $600.

I have left a message at Herb Chambers (b/c the head of service was conveniently "in a meeting") to discuss the issue of their feedback, but have yet to hear back from them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Chambers Motorcars:
This dealership advertises in the Sunday papers that they are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite.

I have never felt more cheated by a car dealership... they shake hands with you on a deal and then call the next day to say that a handshake means nothing and theyve changed their mind.

After negotiating a purchase price and agreeing to do the lease at cost, they then quote a money factor that is well above the rate charged by every other dealer in the country (at first they deny it and then eventually give you the lower rate).

They shorten leases by one month and demand the second payment within 5 days of the sale.

They falsify the odometer statement by claiming the mileage is 15 but give it at delivery with 60+ miles on the clock.

They promise the car will be ready the same day the paperwork is signed and then tell you the RMV guy went home and they cant do a thing... they stall delivery for days (bought a car Friday, finally got it Tuesday).

They call you back the day after signing a lease and ask for another $500 to satisfy "Mercedez Benz Finance"

The sales force generally has no prior sales experience and while they try and make you feel like their friend they are also incompetent due to lack of training (e.g., not knowing there are recalls on car, telling you one day that an option cant be residualized then telling you the next it can)

The only positive is they have plenty of stock.



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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
This is my second post about the service advisor Bill Roust.

Previously, I posted that this guy was rude, tried to prove that I was lying.

In addition, I found that this guy works with some mechanics to rob customers’ money.

They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.).

Just because of the rudeness of Bill Roust, I declined the job and went to other dealer.

At other MB dealer, the A/C was repaired without replacing the compressor at much lower price - they replaced some wiring -. After the repair, the A/C worked well for the whole summer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst people are the hispanic guy who is in the mornings receiving the cars, Enio Rebolo and a guy called Jim Mesino. They never give updates on your car, and they give you attitude. Because of this dealership crappy service and the bad quality of my SL 500 and my E 500, I would never buy a MB again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chambers Motorcars:
I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car)<br>He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. <br>As for the price of the car, it was THE BEST deal I could get in the US. I DID spend ridiculous amout of time online and going through newspapers to find the best car, and this was it! It was FULLY optioned and it was the BEST price of all. He was STILL willing to negotiate the price, and yes, he did give me another 500$ down the price. <br>This man is the one you should all talk to! I highly recommend Al Henriques! Don't give me wrong. I don't get paid to write this, and I don't even know if he will ever look at this comment that I write. <br>I am simply recommending him because I had such a good deal and it was a very pleasant experience!!!<br><br>Al Henriques<br>Telephone number: (617) 666-4100<br>Cellular phone: (617) 710-2699<br>Email address: ahenriques@herbchambers.com <br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chambers Motorcars:
Bill's attitude: &quot;You(customer) are a fool, I know cars very well.&quot;<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude.<br>Only 2 hours plus a little job was done during 4 days. <br><br>Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself knows everything. A couple of months ago, I called Chambers Motorcars for some question about service and got a fax containing list of jobs for lubrication service and maintenance service, and usual prices for such services. Throttle linkage lubrication was not on the faxed list, while it is on my Maintenance Booklet, which was published by Mercedes. So I called Chambers Motorcars again and asked about that. It was Bill who answered my phone that time. Bill suddenly yelled, &#8220;Who sent you that? We do not send it!&#8221; I do not think she sent me something that should not be sent. Similar content is on the web page accessible from www.herbchambers.com. Did Bill think that it was a lie that I got such fax from Chambers Motorcars? Is it an insult to ask about maintenance job to a service advisor? I do not understand why Bill asked such question, and why he was so aggressive in asking that question.<br><br>Beside rudeness, Bill should be more modest about what he knows. It was long time ago. I asked Bill to siphon off some brake fluid. It was completely full in the brake fluid reservoir, above max mark. It was not due to overheating because the car was just brought from parking place upstairs. He refused my request saying that it was OK. He had the right to refuse siphoning job for some reason, but I wondered whether it was really OK. I also called 1-800-FOR-MERCEDES, gave my VIN, and had a technician answer my question. A technician called me and said Bill was wrong.

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