My Review Of Champion Chrysler Jeep Dodge:
The transmission failed on our 2010 Jeep Patriot while still under warranty. We purchased it from a dealership owned by the same company as this one, so came here expecting excellent service. When it first started making noise, they recommended a transmission flush, which we had our mechanic do. This dealership then blamed our mechanic for causing the failure by using the wrong fluid (which wasn't true, and the failure had happened prior to the flush).
There was no apology for anything – not for our relatively new Jeep having a failed transmission, not for falsely suggesting we’d voided our warranty and possibly costing us thousands of dollars, not for not knowing that CVT fluid comes in red (a shocking lack of awareness for a Jeep service department), and not for making us jump through hoops to convince him we weren’t lying to him.
My Patriot sat at Champion for 13 days. No apology was offered for the mechanical failure of the vehicle, for the misdiagnosis of a fluid type error (which would have cost me thousands of dollars had I not questioned it), for suggesting that the brand name of fluid would void our warranty, or that the actual time from warranty approval to finishing the job was much longer than we had been told. This is not to mention the rude, uncooperative, and disrespectful treatment we received from the Service Manager. Only a service writer apologized for the delay in getting a response from Chrysler.
How does an individual with no customer service skill, or knowledge of basic automotive fluids, obtain the title of dealership Service Manager? Why did no one ever say, “We’re sorry the vehicle didn’t live up to your expectations. We’ll do everything we can to make it right”? Why were we accused of lying, and the burden of proof laid on us at every step? We did nothing wrong; the transmission had simply failed, and the message to us through this entire process was that Champion Group, and Chrysler, would do anything possible to avoid having to cover the failure under warranty.
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