Michael's Volkswagen of Bellevue

No pressure - straight forward sales manager ! Vasco is best I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / p I went in to get the 2019 Atlas , Ray and Vasco were the sales people handling my query. Vasco was upfront in sharing all the pricing / incentives / payments etc and arranged for the test drive. No time wasted and I got all the information needed to make my purchase decision. Super efficient , in the end I ended up going for highlander and didnt get into negotiation as the atlas was over budget. Due to great experience at Michaels' VW I went to Michael's toyota , unfortunately that experience was terrible. More

Horrible service They originally gave me a lemon upon my lease and didn’t own up to get me a car that actually works. They only offered to give me two free oil changes They originally gave me a lemon upon my lease and didn’t own up to get me a car that actually works. They only offered to give me two free oil changes and for me to keep the lemon. After months of bringing my brand new car in for multiple service they gave me a new car. After dropping my car off for my scheduled oil change at 7 a.m. and walking around for an hour, I came back to my car still waiting to be taken in for service! They could care less about making their customers happy or keeping you as a customer. I will NEVER set foot on this property again. I will drive as far as necessary to another VW dealership for service in the future. Don’t waste your time, they don’t care! More

Don’t bring your trade. Went one day with a KBB tradein value for a tradein, pricing manager agreed but the car my wife wanted wasn’t available for a week.. came back, my wif Went one day with a KBB tradein value for a tradein, pricing manager agreed but the car my wife wanted wasn’t available for a week.. came back, my wife changed her mind and wanted a different car, manager said they couldn’t make the price work anymore because they aren’t making enough on the deal..we only negotiated the tradein.. unprofessional and a waste of my time. The salesman was great and not pushy, but I think the pricing management team severely needs help. More

They made my Lease-Buyout feel like brand new! Kyle Van Winkle and his team at Michael's made my buy out of my 2015 Passat feel as fun and exciting as when I first drove off the lot 3 years ago. Th Kyle Van Winkle and his team at Michael's made my buy out of my 2015 Passat feel as fun and exciting as when I first drove off the lot 3 years ago. Thank you for calming my nerves and helping me navigate the purchase!! More

Helpful and realistic I was well taken care of at this dealership! It was my first time buying a car and they were very patient and helpful. We went through a few options b I was well taken care of at this dealership! It was my first time buying a car and they were very patient and helpful. We went through a few options before we settled on something realistic for me. Would recommend and will keep going back to this dealership. More

Highly recommend! After driving Volkswagen cars for 15 years and having visited several dealerships, Chaplin's in Bellevue is by far the best! Chad Varner makes the sal After driving Volkswagen cars for 15 years and having visited several dealerships, Chaplin's in Bellevue is by far the best! Chad Varner makes the sales experience pleasant and stress free. He is professional, experienced, and knowledgeable and I always walk away feeling thrilled about my new car. Chad makes me feel valued and honors that I am a loyal Volkswagen customer. He pays attention to details and always gets back to me right away. Chaplin's is the best! More

Ask for Carlos Valdez! We just bought a used car for my son. Early on we decided on a Subaru because of the reliability and safety. We visited several subaru dealerships a We just bought a used car for my son. Early on we decided on a Subaru because of the reliability and safety. We visited several subaru dealerships and used car lots. Everyone that we dealt with at Chaplin's was great. They were helpful, patient, informative and low pressure. I dread the idea of the car buying process. But these guys made the experiece a pleasure. We were lucky enough to work with Carlos who was a pro from start to finish. Personable and fun while not being too salesy. After we bought the car, he took the time to show us all the ins and outs of the car, got the bluetooth set up, lots of little details. It was much more than I received when I bought my new car at another Bellevue dealership. I am sold on the brand and looking forward to Subaru as my next car. Thanks Carlos! More

Worst customer service EVER They sent my license plates to the wrong person. Never told me they were lost just sent me new plates. Meanwhile another person is driving around town They sent my license plates to the wrong person. Never told me they were lost just sent me new plates. Meanwhile another person is driving around town racking up parking tickets in my name. Then when I called them about Lindsey who is in charge lied too me and told me nothing could be done it was the post office fault. Same excuse 4 days earlier the "manager" brian told me. They completely lied to me! I have had to file a police report with this mistake Lindsey has made. I felt and still feel like I'm in a nightmare with these people at chaplins. I have worked hard to get money to buy this car and have it in my very own name. But they are always on time to send me my car note on time! I will not ever return to them. The car I traded in was special for us I brought my new born son in it. It had alot of sentimental value but we felt trading it in was best. I feel abused and treated with no respect. Customer service at chaplins volkswagon should be ashamed of what has happened. Worst of all I never even got an apology from anyone there. I got oh well nothing we can do..it's the post offices fault. I would never EVER EVER do business with this place. They don't care your just a problem they promise to fix but DONT...thanks Lindsey and Brian "sales manager" More

Worst service ever If I could give them zero stars, I would. The worst service I've ever seen in 45 years. My car been sitting in their lot for 9 days, and they haven' If I could give them zero stars, I would. The worst service I've ever seen in 45 years. My car been sitting in their lot for 9 days, and they haven't even started working on it. I drive a VW GTI. I accidentally hit a sidewalk curb and brought it in for service. To start, they promised to repair my car "by the end of next week." Now they say, "next Tuesday." Talked to the floor manager, Kevin Moore, several times. No use. Talked to the dealership service manager, Chad, twice. No use. My worst service experience ever! More

Top notch dealer to hassle no pressure Re: Subaru ...Excellent customer service from sales to service, No pressure buying answers all questions fairly and upfront. Second buy from this deal Re: Subaru ...Excellent customer service from sales to service, No pressure buying answers all questions fairly and upfront. Second buy from this dealer customer since 2001 (Outback) More