Chapman BMW Chandler

Finance department manager is a very slick underhanded LIAR!! I’m a Disabled woman that was lied to and baited. LIAR!! I’m a Disabled woman that was lied to and baited. More

Service was awesome, One of the best dealership i have dealt with. The experience was very pleasant and the sales agent was customer friendly and very courteous. dealt with. The experience was very pleasant and the sales agent was customer friendly and very courteous. More

It's a shame that I have to write a negative review regarding the employees' at Chapman BMW in Chandler, AZ. We purchased an EV from them and initially, their helpfulness was outstanding. But, after t regarding the employees' at Chapman BMW in Chandler, AZ. We purchased an EV from them and initially, their helpfulness was outstanding. But, after the ink dried on the contracts and we received our new car, all support ended. I had an issue with the "myBMW" app, so I left 3-4 voicemails for Steve Burgess, whom we purchased our car through, 4 voicemails for Victor in their BMW Genius division, but we received absolutely no return calls. After 2-months, I called the store manager named Ferris, who promised he'd follow up with me after discussing the no-response issue with the other involved parties. Well, he never returned my call. Now, I am contacting Chapman's corporate headquarters along with BMW USA. AVOID CHAPMAN BMW, THEY ARE UNPROFESSIONAL. More

The service manager was very thorough and provided a loaner car during the time the car was being serviced. loaner car during the time the car was being serviced. More

We just bought a new 4 series and had a great experience. The price was right and Susan Otto was our sales person was very professional. Our tech genius Hunter Higgenbotham really was encouraging showing me The price was right and Susan Otto was our sales person was very professional. Our tech genius Hunter Higgenbotham really was encouraging showing me all the new features And, the price was right More

When taking my car in for service, BMW Chandler had to keep it overnight and offered me a loaner for the night. When looking at the loaner for damage as is usual with my service advisor, Jeremy, the car keep it overnight and offered me a loaner for the night. When looking at the loaner for damage as is usual with my service advisor, Jeremy, the car was really beautiful, especially the interior. Now, I didn't need a new car and wasn't even thinking in those terms. But i asked Jeremy what if I want to buy this. He said he could hook me up with sales. I am a very experienced BMW driver and have had a Z3 (first BMW), 3 series convertible, X5, 5 series, another 3 series, 228, 228 convertible and X3. So not my first rodeo. I completed the app on-line. I was working in meetings so David worked with Jeremy to get the info. I was able to scan info to David for closing. F&I (JJ) had everything ready when i walked in the door. The car I wanted was a loaner so lots of extra work to make it happen, but all of the team was so nice. Service, Sales, F&I, and Steve, the GM- omg. They all were able to get me the car I really wanted! If you are even thinking about buying a car, the team above is the one to contact. More

Customer service in their finance dept is nonexistent! Have called with questions pertaining to my service agreement everyday since August 24th and have received no call back. I will NEVER come to this Have called with questions pertaining to my service agreement everyday since August 24th and have received no call back. I will NEVER come to this dealership again! When you first go to.purchase they are oh so helpful but once the sale is made you are nothing to them! More

Great process on the delivery of my i4. From start to finish they kept me informed along the way. Susan Otto is the best! From start to finish they kept me informed along the way. Susan Otto is the best! More

Such an awesome and easy experience. I am really impressed with the service I received. Steve Burgess.... give him a raise! He is fantastic I am really impressed with the service I received. Steve Burgess.... give him a raise! He is fantastic More