Chapman BMW On Camelback

Very good Courteous & polight Bob is a great service tech and takes care of my car & needs. I did not test drive any new cars. Get the Service name correct Courteous & polight Bob is a great service tech and takes care of my car & needs. I did not test drive any new cars. Get the Service name correct More

Best car buying experience ever Geoff Wiilliams has made my experience the best I have ever had from my first phone call to delivery! He should be your car salesman. Chapman's cus Geoff Wiilliams has made my experience the best I have ever had from my first phone call to delivery! He should be your car salesman. Chapman's customer service is superb More

Just bought a brand new car!! Wonderful salesman, wonderful service. What else can I say? Easy process and very patient salesman. Thorough and friendly. Very knowledgeable and prou Wonderful salesman, wonderful service. What else can I say? Easy process and very patient salesman. Thorough and friendly. Very knowledgeable and proud of what he sells! More

Disappointing I have been a Chapman customer since 2008. I have had previous pleasant experiences but not this time. I believe that my car was mis-diagnosed today I have been a Chapman customer since 2008. I have had previous pleasant experiences but not this time. I believe that my car was mis-diagnosed today and I had to pay $331 for something I did not do. I was told that the computer diagnosis for my 2011 328i showed that the reason my battery was completely dead was because I left the radio on. I can tell you with 100% certainty that this is not true. I have owned 22 cars over the years. I am very circumspect when it comes to my cars and I am very aware not to run accessories on battery only. I believe the diagnosis done was incorrect. I realize that in the BMW world, $331 is not much, but it does affect one when they are diagnosed as doing something THEY DID NOT DO. If you look through this forum Bimmerfest Forum you will see that mysterious battery draining is endemic in BMW Vehicles. My service tech said his hands were tied and I had basically drained my own battery. My next BMW service will be done elsewhere. I realize I am only one customer and you have many others, but I am sad that for my family and friends, the "BMW" experience has soured. Thank you More

Chapman - a Winner Chapman is, and always has been a winner in my opinion in leasing, sales and service. My sales rep Kim Reid was, and continues to be the best. My serv Chapman is, and always has been a winner in my opinion in leasing, sales and service. My sales rep Kim Reid was, and continues to be the best. My service writer, Patrick Burchell, accurately evaluates my maintenance concerns and gets the job done quickly, efficiently and at a fair price. We have owned Cadillacs, Mercedes, and Jaguars and the service at those dealerships paled by comparison to Chapman. More

New car sale We have always worked with Kim Reid - this is our 3rd vehilce purchase at Chapman through Kim. Kim has always gone out of her way to make us feel com We have always worked with Kim Reid - this is our 3rd vehilce purchase at Chapman through Kim. Kim has always gone out of her way to make us feel comfortable and confident in our purchase. We will recommend Kim and Chapman BMW. More

Craig Rusin (Consultant) - Consultant Craig Rusin is a Outstanding Sales Consultant. He's very knowledgeable about BMW vehicles, and sincerely concern that I was happy with my purchase. Craig Rusin is a Outstanding Sales Consultant. He's very knowledgeable about BMW vehicles, and sincerely concern that I was happy with my purchase. Thank you! More

Customer-focused, professional and 'family-style' approach Moving to Scottsdale from the east coast, we wanted a strongly coordinated BMW dealership to ease our transition, and we found it. Our service adviso Moving to Scottsdale from the east coast, we wanted a strongly coordinated BMW dealership to ease our transition, and we found it. Our service advisor, Patrick Burchell is the best I've worked with in over 25 yrs of BMW ownership. So much so that, our family purchased our 3rd BMW in 4 yrs from Chapman today. And sales Consultant Bill Beaudry is a real pro that made today's purchase as easy as possible. Following earlier purchases from Nick Falcone, it just confirmed the outstanding coordination among a team of real pros. Very happy to entrust our transportation needs to Chapman BMW. More

Fixed my Lexus Mistake Three months ago (to the date) I made a huge mistake and bought a spaceship from Bell Lexus (RX 350). I went in for an IS 350 but some how bought wha Three months ago (to the date) I made a huge mistake and bought a spaceship from Bell Lexus (RX 350). I went in for an IS 350 but some how bought what I call the bad luck car. My experience top to bottom with Lexus was miserable - sales, service, Lexus "Care" - and ultimately I couldn't keep the spaceship. I was familiar with Audi and knew where they valued my trade (after three months the negative equity was significant), but after 5 minutes with Craig I knew I had made the right choice and he would be the one to turn a bad luck, bad situation into the best thing possible! I have bought several cars in my life - luxury brand and non - and I have never had an experience as fun and as comfortable and all together easy. I have only had my BMW 335i for about 20 hours but I know it is my favorite car ever, and all of my bad luck days are behind me. Craig did what he needed to do in order to make sure I was comfortable with the car - pulling up other models, offering as many test drives as I wanted (which I didn't need) and allowing me to take the car I did love out on the road as long and as far as I wanted. Some dealers want you to make a decision in 1.35 miles, which is fine for some, but he knew where my head was on this purchase. The 'deal' was drama free, the conversation was free flowing and full of laughs. I feel like I knew Craig for years, in fact one of his neighbors stopped by and helped with a sales pitch of his own. He didn't have to 'sell' very hard though - I knew I had the best car for me the minute we pulled out of the lot for the test drive. I got EVERYTHING I wanted and much much more. I didn't have to compromise on a single thing - color, features - Craig found the exact match! When I was in the market earlier this summer (buying the spaceship) it was an awful experience - my sister and I had been to so many dealerships all over the valley who just didn't take us seriously buying two cars (she ended up with the IS 350) and ultimately I made a terrible choice. I honestly wish I had done a little more research three months ago and met Craig that much sooner ... I will be referring all of my car buying friends his way (everyone at my work drives a luxury car) and I will be back in a few years myself. I have never been so happy and so eager to drive to work on a Friday in my life! Thank you Craig and everyone at Chapman BMW Camelback for making this happen for me. You saved me from the spaceship - and countless others on the roads I drive ;) Craig - Happy #100 And... to the new Genius Girl (I really don't remember your name), thank you too, you were so fun and you did a great job!! And you offered your granola bar to me and that's amazing!! :) More

Great Experience My experience at Chapman BMW was very smooth and informative. My sales associate, Kim Reid, was extremely experienced and well informed on the BMW X1. My experience at Chapman BMW was very smooth and informative. My sales associate, Kim Reid, was extremely experienced and well informed on the BMW X1. The whole process was pleasant and fairly quick. I would highly recommend Chapman BMW and especially sales associate Kim Reid. More