Chapman BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chapman BMW:
I was seeking information about one of the BMW models and was luckily paired up with Alan and his professionalism and good customer service.

I had visited a few other dealers that day and was greatly displeased at the level of service and annoyance I received at the locations. It all cleared up when dealing with this dealership. It was a pleasureable experience to receive patient good natured assistance when asking questions and evaluating their cars.

Without any pressure I was able to evaluate their vehicle and when it came time to pricing he pulled figures that were very fair in respect to the invoice and not the MSRP.

I went on to visit other dealers, but finally bought BMW a few days later. I would recommend that you ask for Alan if you are even remotely interested in BMW.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chapman BMW:
Just had a rather unsavory experience with Chapman BMW in Scottsdale. I took my X5 in for service 2 days ago. One of the items I asked to be investigated was not checked. I was asked if I could bring it in today - at this point I believed that I had been scheduled for service.

So I bring it in today and the service people aren't expecting me. The guy who greets me checks a bunch of names on a whiteboard and my name isn't there. But they take my car anyway. It takes another 20-30 minutes for me to get a loaner (actually a Kia from the on-site Enterprise rental).

Since it's close to the end of the day I decide to check up on the status of the car. They say the work might run into tomorrow. I start asking why that would be, since I had been scheduled for service 2 days ago. At this point the service person starts getting a little defensive. I am told that it doesn't matter that I had it scheduled, cars are worked on a first-come-first-served basis. I am told things like, "What do you want me to do?" and "It's not like microwave popcorn, you know."


The repair isn't done yet and the service department's closed, so it looks like I'll have the Kia another day. Did I mention that I bought the X5 less than a week ago? Since they haven't actually fixed my car yet, I am unable to comment on the quality of their service, however other observations of Chapman BMW from this experience are: It appears that if you're the first in line, your car will get looked at first. Scheduling service ahead of time may not mean a thing. Also, some people at Chapman BMW may treat you as if you are a whining idiot.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chapman BMW:
Salesman (Chad) was extremely courteous and fair in negotiating selling price. Finance manager was rude/high pressure and would not let me review contract before signing, constantly interrupting me to see why I was not signing the contract. Trade-in amount was satisfactory, what a dealer is expected to pay for a a trade-in of excellent condition with only 24k miles and new tires/brakes.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chapman BMW:
I have always gotten good service but todays experience coupled with a previous service call on the same parts and two rotton experiences with their body shop has turned me around completely.<br>The window regulators on the 3 series sedans are bad, I have had them replace 4 of them in three years and two of those took a fight and resulted in a service coordinator being rude to my wife last year.<br>I love their sales department and the service department is great as long as you have your credit card out and are ready to pay, but if you have an issue then it seems that you have a problem.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chapman BMW:
Shopped both VW and BMW there on several occasions. Situations dictated no deals, but the fact I return to give them the chance says a lot. The sales staff are always friendly and usually knowledgable. Their VW's are priced aggressively, but BMW (as with most BMW) leaves little wiggle room.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chapman BMW:
The guys I have dealt with at Chapman (sales, service and parts) are non-glitzy, honest and real people who want you to have the best BMW experience possible.<br>My wife and I did the Euro delivery of our 2001 740iL in April of 01. Chapman coordinated the paperwork with BMWNA, delivered the car when it arrived, and have provided what service the car required for the past 32,000 trouble-free miles. Well done, Chapman!

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