Working with Carl has been a very wonderful experience. He makes it a point to get to know his clients and pleases them. Thanks Carl for your attentiveness and excellent customer service.

Chandra and Gil

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I took my Honda Element (2005 with 60,000 miles) to Chapman Honda for a Rear Differential Fluid change and a Coolant Flush (because I could see the coolant level is lower than the Minimum mark (which can be seen on the reserve tank). The service advisor, Angel Gameros who was assisting me said it should be done within 90 minutes and would call me when that happened.

After nearly 3 hours waiting in the lounge area, I walked back to the Service building to check on the status. Co-incidentally, it was just finished up per Mr. Gameros. I paid for the 2 services and went on my way. Later that evening when I needed to refill, I decided to pop the hood and check the coolant level. To my surprise, the coolant level was under the Minimum mark which was exactly where it was before I brought my vehicle to Chapman Honda. I drove home and waited until the Element was cool enough to open the Radiator cap and took a look. I could not see coolant anywhere near being filled besides the residue stuck on the underside of the cap.

I called the next day but only got to the voicemail system. Then I proceeded to send an email to Angel Gameros about this situation. 2 business days passed and nothing. With no other choice, I took the Element back and addressed my concern with Mr. Gameos. He was quick to determine there was probably air bubbles in the coolant system. So he took my Element to the service bay and came back 5 minutes later to tell me I was good to go. He mentioned he filled it up with coolant and WATER to be OVER the Maximum level. At that point, I knew there was no hope in dealing directly with him anymore. If one ever read the Honda Owner's Manual or Directions on the Honda OEM Coolant bottle, one would know that Honda Coolant is pre-mixed and no water should be added.

It's ridiculous how I could not simply get what I paid for. More astounding is that, after giving Chapman Service a second chance to get it right, they failed to do so. Along with this negative review, I intend on filling complaints with Tucson Southern Arizona Better Business Bureau and Arizona General Attorney's office.

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I've owned the same Honda Accord for 25 years now, and even with over 500K miles, it's still running as smoothly as even (25+ mpg). I think a large part of being able to keep my car running well for all these years is that I have been servicing the car at the same dealership - originally Beaudry and now Chapman - for the entire 25 years. Not only does Chapman do great work (the techs really do take personal pride in keeping my car running smoothly) the service advisors are just that - they advise you on how to keep you car running and safe, but don't pressure you to do unnecessary repairs. Carl has been my service advisor for several years, and he truly takes a sincere personal interest in getting the job done right. There's an old management adage that value trumps price, and that's true at Chapman. Although Chapman is competitive on price, when you look at the entire service experience, Chapman Honda service is without question one of the best values in Tucson. While you might not plan on keeping your car for 25 years as I have, servicing your car at Chapman Honda will definitely keep your car running well as long as you do.

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Our last visit tote dealership was really good, we got everything done that we came for. The service team was on top of it, the sales team worked well in taking care of our needs. Thanks especially to Mr Rene Thompson for getting all aspects taken care of!
Claudio and Annette

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Carl has been very helpful and professional about dealing with my car. Never a NO or Cannot but bring in and we can talk
about a solution.

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Pulled in mid-afternoon the day before Thanksgiving after driving 5 hours from El Paso. We had discovered a burned-out headlight while in the Pennington St. Garage after lunch and knew that we were running out of time to get it fixed before the holiday weekend began. Found Chapman Honda in the GPS, drove over and inquired about the odds of getting in and out with a new headlight fairly quickly. Carl sent me over to parts to buy the bulb myself, thus saving us $20. I brought the bulb back, he had a maintenance technician switch it out in about 30 seconds and we were on our way for $15.57. How often does that happen? Very quick visit, insignificant repair, but fantastic service. Were I ever to live in Tucson, using Chapman Honda for our needs would be a no-brainer. Thanks, Carl!

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i purchased a used Accord from Chapman over 10 years ago and have been getting service done here, ever since. the work done is always top notch and at a fair price. but the real reason for this comment is the outstanding customer service i get from the staff.
true professionals with a caring attitude about the customer. i will continue to get my car serviced at Chapman.

thanks.

Jeff

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Always fantastic customer service. Carl and Chris are my go to tag-team for any vehicle issues I ever have. They are friendly, professional and take excellent care of me and my cars. I won't go anywhere else for my Honda vehicle needs.

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Excellent service as always...short wait time, lovely waitIng room and excellent staff. Hands-down, the best Honda Dealership & service department I have ever come in contact with!

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We have worked with Chris many times in the past with our 06 Honda Civic and we have always received outstanding customer service. Thank you!

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