My Review Of Chapman Honda of Tucson:
I took my Honda Element (2005 with 60,000 miles) to Chapman Honda for a Rear Differential Fluid change and a Coolant Flush (because I could see the coolant level is lower than the Minimum mark (which can be seen on the reserve tank). The service advisor, Angel Gameros who was assisting me said it should be done within 90 minutes and would call me when that happened.
After nearly 3 hours waiting in the lounge area, I walked back to the Service building to check on the status. Co-incidentally, it was just finished up per Mr. Gameros. I paid for the 2 services and went on my way. Later that evening when I needed to refill, I decided to pop the hood and check the coolant level. To my surprise, the coolant level was under the Minimum mark which was exactly where it was before I brought my vehicle to Chapman Honda. I drove home and waited until the Element was cool enough to open the Radiator cap and took a look. I could not see coolant anywhere near being filled besides the residue stuck on the underside of the cap.
I called the next day but only got to the voicemail system. Then I proceeded to send an email to Angel Gameros about this situation. 2 business days passed and nothing. With no other choice, I took the Element back and addressed my concern with Mr. Gameos. He was quick to determine there was probably air bubbles in the coolant system. So he took my Element to the service bay and came back 5 minutes later to tell me I was good to go. He mentioned he filled it up with coolant and WATER to be OVER the Maximum level. At that point, I knew there was no hope in dealing directly with him anymore. If one ever read the Honda Owner's Manual or Directions on the Honda OEM Coolant bottle, one would know that Honda Coolant is pre-mixed and no water should be added.
It's ridiculous how I could not simply get what I paid for. More astounding is that, after giving Chapman Service a second chance to get it right, they failed to do so. Along with this negative review, I intend on filling complaints with Tucson Southern Arizona Better Business Bureau and Arizona General Attorney's office.
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Response From: Chapman Honda of Tucson
Added: 4/3/2013 1:06:33 PM
Dear Truong,
Thank you for bringing this to my attention. I apologize for any inconvenience that this may have caused. Per our conversation we have refunded you your money. If there is anything else I can do to assist you please let me know.
Thank you,
Jerry Polansky
Chapman Honda
Service Manager
520-512-5873
Response From: Chapman Honda of Tucson
Added: 4/3/2013 1:08:01 PM
Dear Truong,
Thank you for bringing this to my attention. I apologize for any inconvenience that this may have caused. Per our conversation we have refunded you your money. If there is anything else I can do to assist you please let me know.
Thank you,
Jerry Polansky
Chapman Honda
Service Manager
520-512-5873