My Review Of Charles Maund Volkswagen:
Very very disappoint with VW at Austin!!!
I can't believe that how their service works terrible
They are The king of scratch-making!
We have fixed a part of real glass under my warranty. It was ok, yet- they made small or dig scratches around the part that they fixed. We just found them and complained it. They,first time, tried to rub with the compound formula to remove all of tiny scratches. But still we could see deep and some scratches remained on the surface. We could not be satisfied !of course! We kept complaining they admitted that it was their fault . So they told me that bring our car again and they would fix that. So we visited next day, however, they took our car the body shop and rubbed harsh more wi the same compound product something. Because we could see and feel obviously the painting got lost in depth, we could not stop this complaint. They suggested that they would paint next time on the part that they couldn't handle it now. But we have to rent a car during 2-3days . I don't have other vehicle and I don't think this is not charged of mine. I can't accept their deal(?). I spoke up aloud I can't trust here VW service, we saw not only my car, there are many cars got scratches after the service, and my car was getting worse after VW touched it. So I want to fix it at other body shop but they said no! And i said I can't pay for renting a car but they said NO! Last, I said then if you paint on the part and if color is different from other body, it's all your responsibility, but they said NO! We gave up the conversation
because they never accept any our complaint. It Sucks! I don't want to pay for renting because of all their fault!!
We bought the car at the Mercedes Benz store in Austin originally and we went there to request for fixing the inside the door trimming (because VW said they only care inside the car warranty in 1year :/ ) but Benz said, they heard that about the scratches from VW , they were trying to avoid to fix our car. They said they are afraid of getting any possible problem after the service as like VW!!! We bought it from Benz store and it happened in 2weeks. No one wants to be responsible for my car! Benz told me that any time we can ask VW to fix the car under the warranty when they were selling the car! Now look at them both companies! I want to spread this happening to all don't trust and don't waste your money and time at VW here!
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