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Checkered Flag BMW MINI - Service Center

2.9

23 Lifetime Service Reviews

5225 Virginia Beach Blvd, Virginia Beach, Virginia 23462

23 Reviews of Checkered Flag BMW MINI - Service Center

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April 05, 2012

"We purchased tww BMWs in the same day! We already have..."

- ecnorman

We purchased tww BMWs in the same day! We already have an X5 2011, we will trade in on the X3 adn new X5. Scott Weseleskey has sold and supported our BMW experiences for over three years. He and the dealer management, supported by the Service Department are without comparison. They are terriffic! Scott's careful addention to detail, follow through, and anticpation of our requriments has made all three of our BMW purcases positive and very significant and enjoyable events in our life. The cars are Top End. So is Scott and the Checkerflag Team in Virginina Beach, VA. Regards, Craig and Linda Norman 757-635-4856

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Recommend Dealer
No
Employees Worked With
Scott Weseleskey
Aug 20, 2012 -

Checkered Flag BMW MINI responded

Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you with everything you were looking for on all three purchases. It sounds like the team is always able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicles and welcome to the Checkered Flag family! Take a look at our Twitter and Facebook for industry news. Christine Knowles – Customer Care Director – info@checkeredflag.com

March 28, 2012

"Everyone was very courteous and helpful, they helped make..."

- ybriody

Everyone was very courteous and helpful, they helped make the experience go smoothly and maintained good contact with me until the car I ordered arrived, this is my second vehicle purchased here.

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Recommend Dealer
Yes
Employees Worked With
Brian Fellini
Aug 20, 2012 -

Checkered Flag BMW MINI responded

Thank you for being one of our amazing customers! We love hearing that you had such a great experience the first time you came back for more! We hope to continue our business relationship with you for a long time. Let us know if there is anything else we can do to make your ownership experience better! Checkout our Facebook and Twitter for great offers! Christine Knowles – Customer Care Director – info@checkeredflag.com

February 06, 2012

"Poor service practices seem to be commonplace despite..."

- djgoodman1

Poor service practices seem to be commonplace despite many opportunities and purchases over the years. Time and time again I have been disappointed with the service level that high-line car owners receive as compared to other dealers I have experience with. Once again I was let down during a recent scheduled service appointment. I made the appointment and scheduled the time to be on-time with my Porsche service advisor. I arrived early for my appointment and was greeted promptly. After the initial check-in and review of the concerns for which the car was in for service I was asked if it would be OK to keep the car overnight. I inquired as to why and was informed that they were "backed up" and that it was not likely that my car would be seen at all that day. Given that it was a Thursday and no confidence was given for it to even be addressed before the weekend I asked to have the appointment rescheduled for Monday to avoid a similar waste of my valuable time. Upon arrival Monday AM (early once again), I received the "can I help you" blank look only to find that somehow the rescheduled appointment was "not in the system". The fact that I was not called before an appointment that cannot be met (previous week appointment) and then arrive for the reset appointment to have it not scheduled was/is infuriating. After juggling things around the advisor accommodated my vehicle and arranged for a loaner vehicle. Again I was asked if the vehicle could stay and I responded that I would prefer that the conditions be diagnosed during the first day of the appointment so that parts (which will not be in stock) can be ordered and I can reschedule a time to come in to have those items finally addressed. Overall the appointment process is not very effective and seems to rely on the willingness of the customer accommodate the inability to process vehicles in a timely and efficient manner. Additionally the fact that when schedule conflicts arise and no call or attempt to contact the customer so that wasted time and effort could be avoided did not happen demonstrates either an incompetence or complete lack of concern for customer. Extremely disappointing considering the nature of high-line customer needs considering that they can afford to purchase vehicles that exceed 6 figures in cost.

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Recommend Dealer
No
Employees Worked With
Huber
January 03, 2012

"They are the absolute worst service department I have..."

- stevedave55

They are the absolute worst service department I have ever dealt with. I continue to use them due to the distance to my original dealer in Richmond. They have serviced my car and ignored low oil levels only for me to discover my low oil on a road trip a day later. Later, I complained about my car not turning over and they didn't look at the car and tried to sell me a 300 dollar battery. Fast forward two weeks, and my car is dead and the battery is fine. Thank you checkered flag for not taking three seconds to check my vehicle. If you are military, do not take your vehicle here. I am a military officer and they treat us poorly and take our patronage for granted. The only reason I do not go to an indie shop is my free maintenance package, but at this rate, I might be doing myself a disservice by going to this crooked shop.

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Recommend Dealer
No
Employees Worked With
ASHLEY
June 11, 2011

"I bought a new BMW from Checkered Flag a couple of weeks..."

- VaProsecutor

I bought a new BMW from Checkered Flag a couple of weeks ago and gave them a good rating. Yesterday (June 10, 2011) a trouble light came on. I took it to Checkered Flag at about 1:30 and they said they were too busy to check it then. I asked if I could leave it and get a loaner. They said no-you only get a loaner if you have an appointment. I asked if I could leave it and get a ride home and they said no--I would have to furnish my own transportation. The new car manager, who did not introduce himself, assured that I could drive the car (with the trouble light on)until I could get an apppointment. He said it would not hurt anything and was not dangerous. I left, went home, and logged onto their website to make an appointment. There was none available until later in July. The next closest BMW dealer to me is Casey in Newport News. I called them at 5:00 yesterday, told them I had not bought the car there but was concerned about driving it for weeks with the trouble light on. They gave me an appointment for noon today. The "yaw sensor" in my new car was bad and will be repaired when they get the part on Monday. (No charge-warranty). In the meantime, Casy BMW gave me a new 328i loaner. (No charge-warranty.) If you are thinking about Checkered Flag, ask some BMW owners about their service. I wish I had.

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Recommend Dealer
No
Employees Worked With
Manager
May 02, 2011

"My car was towed in for a failed water pump, Checkered..."

- angelelli

My car was towed in for a failed water pump, Checkered Flag fixed that beautifully. I have had a nagging electrical glitch in my TPM system whenever it gets cold. The car was in during a frigid set of days. I have been assigned to Jeff Kroener. I told him about the problem (for the third time). He would smile and tell me all he has to do is reset the TPM. I would explain that it was a malfunction. He acted like he listened but did not think I knew what I was talking about, and did not write down on the customer concerns page. The car is an extra car and I let them keep it for a few days to address everything (they do good service). I was here to pick up the car. The service people had just seen that there was a TPM malfunction and wanted to keep the car an extra day because they just saw it after 2 days. I suspected Jeff failed to tell them what I noted. I said no - we can address it next time (I was going out of town). To put icing on the cake the guys that washed the car brought it up to me and said, "Mister you know your TPM malfunction light is on." I responded "yea, I know"

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Recommend Dealer
Yes
Employees Worked With
Jeff Kroener
November 29, 2009

"I just moved to Virginia Beach from NY. My BMW 745 needed..."

- LadySultana

I just moved to Virginia Beach from NY. My BMW 745 needed an oil change. Plus, the trunk auto-closing function wasn't working, no biggie. I have an extended warranty. BUT, the female service writer was totally nasty to me and condescending. Acted like I didn't know anything about "repairs" on a BMW. I had a 1988 E34 from Italy, Euro specs of course, that I used to repair on my own. All the work, I did on my own. Yes, I'm a girl, a smart one. This woman treated me like a child and then my car came back needing more work. WHICH, I will say now, will not go back to that dealership. She also would not offer to take my payment while waiting for the warranty to pay the dealership back, making the payment process annoying and they ended up keeping my car 10 days for a 2 day repair. I WOULD NOT RECOMMEND THIS DEALERSHIP FOR REPAIRS. Maybe they're good at selling, but THEY'RE TERRIBLE at service/repairs. I had to pull tooth and nail to get any information about my vehicle and it was returned with the locks malfunctioning and no heat. Of course, I WILL NEVER GO BACK TO THIS DEALERSHIP EVER AGAIN. Look someplace else. I have. I found Casey in Newport News and plan on visiting them this week (Dec 09). IT HAS TO BE WORTH THE TRIP. Over the phone, the service guy was nicer to me than the girls picking up the phone at CF. BUYER BEWARE. The purchase may go well, but the service S****. M.S.W, PHD

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Recommend Dealer
No
Employees Worked With
1
May 05, 2009

"I had a great experience at Checkered Flag and could not..."

- lrbaker

I had a great experience at Checkered Flag and could not have worked with any people more knowledgeable or accomodating than Brett Shopsin and John Hall. Even though I knew what I wanted when I walked in the door, Brett made the afternoon enjoyable. John Hall was attentive to my needs and it is refreshing to receive first class service and attention when making an expensive car buying decision. Looking forward to many years with BMW.

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Recommend Dealer
Yes
Employees Worked With
Brett Shopsin and John Hall
February 25, 2009

"Checkered Flag BMW provides, by far, the most exceptional..."

- Tessinvb

Checkered Flag BMW provides, by far, the most exceptional service that I have found in the Hampton Roads area. From the operator who answers your call to the Service Advisor, Service Manager, and Technicians, they all go out of their way to make sure that all of my questions are answered thoroughly, and that I am not only happy with any service provided but also that I understand everything that has been done to my BMW. I often remark to my friends that they take better care of my car than I do. The few services that are not covered under my BMW warranty or a maintenance plan, are competitively priced considering the experts they have completing the work. As a courtesy, Checkered Flag even covers some of the small items like topping off fluids, etc. which is a real treat.

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Recommend Dealer
Yes
Employees Worked With
Gena Goodnough, Alan Kurtz, Ashley Orduna, Ashley Harrison, Paul Grimaldi
June 18, 2007

"High class environment, poor service. Got a problems..."

- fulvy70

High class environment, poor service. Got a problems with my car European Diesel (fuel contamination). 1 week to check it. Got back the car with fuel still contaminated. Gave it back to re-fix,2 weeks to find out the contaminant (all kind of excuses for delaying the job), 2 weeks to get the filter (customs etc)... asked for a report, got a paper saying fuel was not contaminated (???)... Questioned service manager, answer: I have to be happy because my car was in the end "fixed...", the rest was not a BMW problem. BTW 1000 US$ check ...

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Recommend Dealer
No
Employees Worked With
Gena / Jim
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