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Checkered Flag BMW MINI - Service Center

5225 Virginia Beach Blvd, Virginia Beach, 23462
Service: (757) 687-3486
Makes: BMW|MINI|Service Center
 

0% Recommend

Overall Rating 1.8

17 Lifetime Reviews

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Checkered Flag BMW MINI - Service Center
17 Lifetime Reviews
Checkered Flag BMW MINI - Service Center Info
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About This Service Center | Hours | Amenities

About Checkered Flag BMW MINI

Checkered Flag is located in Virginia Beach, Virginia. Our Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen dealerships have an excellent selection of new and used cars, trucks, SUVs, vans and sports cars. If you're searching for a new car, browse our inventory of new Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen in Virginia Beach. Visit one of our dealerships to test drive the model of your choice. If, instead, you're looking for a used car in Virginia Beach, we can help you there too. We have a vast inventory of used Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen models as well as from other top manufacturers. At Checkered Flag we don't just sell cars, we provide a complete car buying experience. We provide our customers with everything from car repair and parts to car loan and lease financing. We want you to leave our dealerships 100% satisfied, and return again as a veteran Checkered Flag customer. We're conveniently located near Chesapeake, Newport News & Hampton, VA and look forward to meeting you!

Service

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 7:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

17 Service Center Reviews
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Reason For Visit
Service

"I just moved to Virginia Beach from NY. My BMW 745 needed..."

I just moved to Virginia Beach from NY. My BMW 745 needed an oil change. Plus, the trunk auto-closing function wasn't working, no biggie. I have an extended warranty. BUT, the female service writer was totally nasty to me and condescending. Acted like I didn't know anything about "repairs" on a BMW. I had a 1988 E34 from Italy, Euro specs of course, that I used to repair on my own. All the work, I did on my own. Yes, I'm a girl, a smart one. This woman treated me like a child and then my car came back needing more work. WHICH, I will say now, will not go back to that dealership. She also would not offer to take my payment while waiting for the warranty to pay the dealership back, making the payment process annoying and they ended up keeping my car 10 days for a 2 day repair. I WOULD NOT RECOMMEND THIS DEALERSHIP FOR REPAIRS. Maybe they're good at selling, but THEY'RE TERRIBLE at service/repairs. I had to pull tooth and nail to get any information about my vehicle and it was returned with the locks malfunctioning and no heat. Of course, I WILL NEVER GO BACK TO THIS DEALERSHIP EVER AGAIN. Look someplace else. I have. I found Casey in Newport News and plan on visiting them this week (Dec 09). IT HAS TO BE WORTH THE TRIP. Over the phone, the service guy was nicer to me than the girls picking up the phone at CF. BUYER BEWARE. The purchase may go well, but the service S****. M.S.W, PHD

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Reason For Visit
Service

"I had a great experience at Checkered Flag and could not..."

I had a great experience at Checkered Flag and could not have worked with any people more knowledgeable or accomodating than Brett Shopsin and John Hall. Even though I knew what I wanted when I walked in the door, Brett made the afternoon enjoyable. John Hall was attentive to my needs and it is refreshing to receive first class service and attention when making an expensive car buying decision. Looking forward to many years with BMW.

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Employees dealt with

Brett Shopsin and John Hall


Reason For Visit
Service

"Checkered Flag BMW provides, by far, the most exceptional..."

Checkered Flag BMW provides, by far, the most exceptional service that I have found in the Hampton Roads area. From the operator who answers your call to the Service Advisor, Service Manager, and Technicians, they all go out of their way to make sure that all of my questions are answered thoroughly, and that I am not only happy with any service provided but also that I understand everything that has been done to my BMW. I often remark to my friends that they take better care of my car than I do. The few services that are not covered under my BMW warranty or a maintenance plan, are competitively priced considering the experts they have completing the work. As a courtesy, Checkered Flag even covers some of the small items like topping off fluids, etc. which is a real treat.

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Employees dealt with

Gena Goodnough, Alan Kurtz, Ashley Orduna, Ashley Harrison, Paul Grimaldi


Reason For Visit
Service

"High class environment, poor service. Got a problems..."

High class environment, poor service. Got a problems with my car European Diesel (fuel contamination). 1 week to check it. Got back the car with fuel still contaminated. Gave it back to re-fix,2 weeks to find out the contaminant (all kind of excuses for delaying the job), 2 weeks to get the filter (customs etc)... asked for a report, got a paper saying fuel was not contaminated (???)... Questioned service manager, answer: I have to be happy because my car was in the end "fixed...", the rest was not a BMW problem. BTW 1000 US$ check ...

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Employees dealt with

Gena / Jim


Reason For Visit
Service

"Over the past year, I have made several trip to this..."

Over the past year, I have made several trip to this dealer for service on my 2 BMWs (3-series). They go way out of their way to make me happy. They continuously provide outstanding customer service and workmanship. There is no reason to look elsewhere.

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Employees dealt with

Jason & Paul


Reason For Visit
Service

"They just moved to a new building closer to Norfolk (not..."

They just moved to a new building closer to Norfolk (not as safe of an area) and they have a Toyota and Mini dealership also located right next door. The new building seems very nice but I question whether or not they can deliver the same customer service that they once had. I know that the sales department has hired too many unknowledgable people instead of focusing on the "professionals" that they once employed. My future experiences may affect whether or not I purchase another (and I have three) BMW from them...

On a down side, service appointments are scheduled too far in advance! 2-3 weeks of waiting for service is unacceptable!

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"The Service Dept. was surprisingly attentive. I was..."

The Service Dept. was surprisingly attentive. I was expecting much less based on the bad experience with the Sales Dept. Four minor issues were handled in a timely fashion. I was even asked if i needed a loaner...and I had purchased my car elsewhere. I shall return!

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