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Checkered Flag Volkswagen - Service Center

3.4

39 Lifetime Service Reviews

3033 Virginia Beach Blvd, Virginia Beach, Virginia 23452

39 Reviews of Checkered Flag Volkswagen - Service Center

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November 12, 2016

"Poor Quality Repairs"

- CarL

In April 2016 I took my car to Checkered Flag for routine maintenance. While there they told me my battery was going bad. I found that odd since I had experienced no trouble with it. It had been covered in ice for a week, keep in storage for over a year and generally just not driven but had always started without a moments hesitation. But since this was a Hyundai dealership I took them at their word and had the battery replaced. Skip forward 6 months and after sitting for a whopping 7 days in 30-60 degree weather my "new" battery failed to even open the car doors much less start. A phone call to AAA and I was on my way to the dealership to figure out what was up. What did they have to say about my battery? The lady on the phone suggested I just let it sit too long without driving it. The service manager implied I had left the lights on (they are automatic and even when they are not they shut off). He then told me my mistake was having the car jumped. I should have called them and they would have sent a tow truck to bring my car to them so they could see for themselves it wouldn't start. Only then would the warranty be any good. Needless to say I will not be going back there again unless my car is being towed there to get the battery replaced. I am rating them good in friendliness only because I saw an employee help a mother and daughter make hot chocolate not due to anything I experienced.

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Recommend Dealer
No
Employees Worked With
Unknown
Nov 18, 2016 -

Checkered Flag Volkswagen responded

Thank you for taking the time to leave us this feedback, Carl. I apologize that you were unhappy with your recent visit to our service department, and I would like to speak with you so that we can move forward and create a positive business relationship together. Please contact me at your earliest convenience. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com 757-490-1111 Ext. 4700

November 08, 2016

"Excellent Customer Service"

- Happy

I had my Hyundai Sonata serviced today and was very satisfied with the customer service. Nicole greeted me and my son at the car and process the paperwork In a quick, efficient manner. She even told the time she would call with an update on my cars progress. I recently had to have work done to the roof of my car due to the hurricane and I wish Checkered Flag Hyundai was on my insurance repair list. THAT establishment needs to take lessons on customer service from Nicole at Checkered Flag Hyundai !!

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Recommend Dealer
Yes
Employees Worked With
Nicole
Nov 11, 2016 -

Checkered Flag Volkswagen responded

Thank you for this perfect 5-star review! Our team prides itself in efficiency and top-notch customer service, and I am not surprised that Nicole was able to provide that for you. We appreciate doing business with you and your family and look forward to working with you again. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

August 09, 2016

"On Vacation far from home"

- Cbernhard

I was on vacation down at Virginia Beach with my two young boys when my 2003 VW Eurovan broke down on our way out of town heading home to Pennsylvania. I had it towed to Checkered Flag Volkswagen and the staff there was right on it. They diagnosed the problem and ordered the part overnighted from Knoxville, TN. Keep in mind this was a Friday in the late afternoon. The mechanic Will, who worked on my van, was amazing. He even stayed after his shift to make sure that my van was ready. And when I had another problem 40 miles from the dealership he came and fixed it so I could get home. Krystal in the service department was extremely helpful and kept the communication with me completely up to date. I wish this dealership was in my backyard. I am very grateful to the dedicated staff at Checkered Flag!!! Thank you Thank you Thank you :)

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Recommend Dealer
Yes
Employees Worked With
Krystl, Will, Travis
Aug 15, 2016 -

Checkered Flag Volkswagen responded

Thank you for the kind words, Carolyn. We really appreciate this feedback and I'll be certain to share your compliments to Will and to the rest of the staff. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Checkered Flag Volkswagen, we value our customers and we look forward to seeing you down the road. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700

June 28, 2016

"Need oil change? Schedule a service first available in 5 day"

- Tralala

Need oil change? You have to Schedule a Service, but (surprise) first available in 5 days?! Are you nuts? Give me a break.....This is Hyundai. Unbelievable! Hyundai Service sucks.

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Recommend Dealer
No
Employees Worked With
N/A
Jul 15, 2016 -

Checkered Flag Volkswagen responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

June 23, 2016

"Best service advisor at Checkered Flag Hyundai"

- Deano2014

I had to take in my Veloster for service and have been working with Mario in Service. I have never had such a great experience at a dealership before. Mario has been bending over backwards to help me in any way that he can. I highly recommend that if you have a Hyundai that needs service, you bring it here and specifically ask for Mario to be your service advisor.

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Recommend Dealer
Yes
Employees Worked With
Mario Kaspar
Jun 27, 2016 -

Checkered Flag Volkswagen responded

Hi Dean and thanks for your kind words! We appreciate Mario and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700

June 11, 2016

"Great customer service!"

- Heidi

Aali was a very professional yet polite worker. She made sure that everything I needed was in check and did everything she could to make sure my experience was great.

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Recommend Dealer
Yes
Employees Worked With
Aali ayson
November 13, 2015

"Dissatisfied"

- Dissatisfied

Horrible service center assistance, refused to service my car after several attempts within a 3 weeks timeframe, continued to provide misleading information to avoid resolving the issue, they tried to get me to pay for a service clearly covered under my warranty, I had to diagnose my car myself with a mechanic beside me and I am not very savy in this area, end result my car was not completely serviced after being given the run around and there is an additional issue after the service center has handled my car.

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Recommend Dealer
No
Employees Worked With
Mario and a few others.
Nov 28, 2015 -

Checkered Flag Volkswagen responded

We are truly sorry to hear of your experience with our service center. We appreciate that you took the time to bring this to our attention. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and make this right with you. Hope to hear from you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com; 757-490-1111 Ext. 4700

September 11, 2015

"Broken part"

- Sippingit

I showed up at 5pm on a Friday with my car towed for a broken Hilary at part service and Robert at installation did a great job. Robert offered to stay longer as I needed to leave early the next day. He quoted me a time of 6:30pm and the car was ready at 6:25pm.

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Recommend Dealer
Yes
Employees Worked With
Hilary - Robert
Sep 16, 2015 -

Checkered Flag Volkswagen responded

Thanks for your outstanding review! I'm very happy to hear that Hilary and Robert were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com

July 05, 2015

"Long and unproductive"

- VWusmcVA

Mechanics performed diagnostics that were specifically requested to not be performed. This was pointed out to the staff, and the unwanted services charges were dropped. Staff in the service department seemed overwhelmed. Upon leaving the dealership, noticed a reverberation in the intake/ exhaust system that I am working to resolve. I do not subscribe to conspiracy theories, so I will say it's simply a coincidence. One I will be exploring at a different shop.

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Recommend Dealer
No
Employees Worked With
Unknown
May 29, 2015

"Friendliest people ever!"

- cindy

In went in for a recall and the whole experience was excellent. The waiting room is very nice, with magazines and TV. They offered to drive me about anywhere I wanted while my car was being worked on. I went to Lynnhaven Mall, just a few miles away. The driver was very courteous and on time.

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Recommend Dealer
Yes
Employees Worked With
Taryn
Jun 02, 2015 -

Checkered Flag Volkswagen responded

We appreciate your marvelous feedback, Cindy. It is our commitment to ensure quality customer care by providing comfortable and relaxing environment as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com

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