Cherry Hill Dodge Chrysler Jeep

I have a 2020 dodge ram that broke down in the end of June with a starter issue and had the vehicle towed to the cherry hill dodge service center. The ram wouldn’t start and it was not a battery issue or June with a starter issue and had the vehicle towed to the cherry hill dodge service center. The ram wouldn’t start and it was not a battery issue or an alternator issue and I smelled what seemed like electrical wires burning. The starter was under warranty until July 31st or 35000 miles which I was under both. They mechanic called me and said the starter and entire car was completely fine and has no issues. Fast forward to august 14th and the same thing happen leaving my wife and 3 kids stranded and having to call the tow company again to bring the car to them. They diagnosed the problem as the starter and informed the warranty expired with a cost fix at $1000. I became frustrated and made my points about how unfair and unethical it is but the best they could tell me is I could put a claim in with Chrysler. I tired elevating the issue to Chris the service manager but he wouldn’t call me or see me even when I went there in person. I put the claim in that day and after one week finally received a call back saying my case was being reviewed. After another week Chrysler informed me that cherry hill themselves denied my goodwill claim because the only history of the car coming in for service was recalls or the first starter issue ( besides oil changes why would bring the car there?) and I would have to pay out of pocket with hopes to receive a reimbursement after invoice was submitted but could potentially not be a full reimbursement which I had to agree to at this point since we had no car. After verbally agreeing to paying the fox ones assured I would have the tick the next day but that was lie. Then a mechanic calls and says he’ll have it ready (day 3) first thing and that was a lie. After no communication at all they just notified me it will be done day 4. I’ve never felt so disrespected and upset with a company on my life More

I am very grateful for my experience with Jerry. He was nice, easy going, calm and fast at moving me along the process. He was nice, easy going, calm and fast at moving me along the process. More

Friendly and outstanding service! Jerry was courteous, knowledgeable and efficient. Pleasure doing business here. We will return ! Jerry was courteous, knowledgeable and efficient. Pleasure doing business here. We will return ! More

My girlfriend, Anna purchased a jeep renegade from this dealership last year. Nearly 2 weeks ago, her car died in Union County. She had it towed all the way down to this dealership where she purchased it, dealership last year. Nearly 2 weeks ago, her car died in Union County. She had it towed all the way down to this dealership where she purchased it, and after almost 7 days, the service technician texted her saying that they could not replicate the condition where her car died. Days later she was informed that she would now incurred a $500 charge for a diagnosis of her vehicle, as her battery is now dead. A day later, after the diagnosis, she was informed that the repairs will now be north of $6000, including four brand new tires, as they were all found to be flat. There was also a class action lawsuit settled in court with jeep over a faulty oil pan issue that she was never made aware of. This woman is a teacher, a single mother, and now has to borrow against her pension, as this dealership refuses to honor the very warranty they sold her with the vehicle. Their service departments performance has been unreachable, they have missed every deadline, and have cost her thousands in towing fees and rental fees. Before you step foot on this property to spend your hard fort money, please listen to what I have to tell you. If you do not believe me, you can read the over 60 other negative reviews on this very site alone, as this dealership has been mired in lawsuits from customers, as well as the New Jersey state Attorney General’s office. In a poor attempt at public relations, nicely worded, generic answers have been put forth as a response to most of these negative reviews on this site, with absolutely no follow through. Do not waste a single minute of your time by giving this dealership, your business, as they are all snake oil salesman. Take your business to a dealership that is much more reputable, and that will treat you, the customer, with the respect and dignity you deserve. More

got the deal I went there for. everybody. everyone did a nice job helping me. everybody. everyone did a nice job helping me. More

Jerry was very helpful, explained & did very good breaking everything down for me. He also went in the truck & showed me a few radio features that I thought was pretty cool. Will definitely be recomm breaking everything down for me. He also went in the truck & showed me a few radio features that I thought was pretty cool. Will definitely be recommending others to him ! More

Excellent to deal with Jerry and the whole staff. They were very helpful and a pleasure doing business with everyone They were very helpful and a pleasure doing business with everyone More

Best Car Buying experience I have ever had! Everyone was such a pleasure to work with! Everyone was such a pleasure to work with! More

Got me out in 3 hours and everyone was helpful in sourcing everything to make it all work out. sourcing everything to make it all work out. More

Absolutely amazing experience! Quick, thorough, friendly, and professional service. No pressure to “make a sale” was shown which made the process pleasant. I arrived at the dealer Quick, thorough, friendly, and professional service. No pressure to “make a sale” was shown which made the process pleasant. I arrived at the dealership with the three vehicles I was interested in sitting right up front ready for test drives. The level of knowledge shown of the vehicles was impressive, every question I had was answered right away without hesitation. Jerry and the management team were very contentious and considerate of my schedule and accommodated my tight schedule making the process very quick. I highly recommended Cherry Hill Dodge to any buyer especially in todays market! More