Cherry Hill Toyota Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Bricker

My Review of Cherry Hill Toyota Scion:
Anne Williams, Sales Manager,
I have purchased many vehicles over the past 40 years, including 5 Toyota's from Phil Bricker, one at Liberty Toyota and 4 at Cherry Hill Toyota. In negotiations wiith various salespeople one common thread was always there; that is, unless you have it in writing the chances on your salesperson fulfilling any verbal agreement was zero. However, Phil Bricker is not like that. He is an honest salesperson which seems like a contradiction in terms. With my last purchase Phil agreed to get me a wheel cover for my 2005 Camry as my son ran off the road last winter and lost the wheel cover. This was not an easy promise to fulfill as wheel covers are normally purchased in 4 unit increments. But Phil's dogged determination ended up in me not only getting a wheel cover but two. I can tell you that my future car purchases will be through Phil as well as that of my three sons and other personal contacts I know are looking for a new or used Toyota/Scion. Phil is a man of his word. A rare quality in this rather unethical world.
You're lucky to have a person of Phil's character and integrity.
Sincerely,
Bernard J. Lis Jr.
6 Bedford Terrace
Turnersville, NJ 08012
Cell 609-922-1455
Home 856-589-1840

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark and Andrew

My Review of Cherry Hill Toyota Scion:
In late June (2009) I worked with my Sister-in-law to purchase a 2009 RAV4 V6 4WD and the entire process couldn't have gone better. This was the second time I have dealt with this dealer having bought a RAV4 V6 4WD for my wife just two years ago and that experience was just like this one.

Both times the desired vehicle was elsewhere and a vehicle swap with another dealer was necessary - no problem whatsoever. The paperwork process including the attractive offers for the extended support all went very smoothly. This is how car buying should be - low stress for the buyer(s) and no hidden charges or games to be played.

My experiences with Cherry Hill Toyota, both from a sales as well as a service desk perspective, have been so positive that I too am seriously considering leaving the Honda camp for a Camry SE V6. What I expect in a car buying transaction is what Cherry Hill delivered - straighforward and very positive.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Philip Bricker

My Review of Cherry Hill Toyota Scion:
Cherry Hill Toyota has the most friendliest and accommodating people in the Philadelphia area. Recently, I had just gone to California for a school competition and Philip Bricker, along with Cherry Hill Toyota, generously donated money for me to go. My family has also been a loyal customer to this dealership (purchasing 3 vehicles in the past 6 years) because of the satisfaction they have been giving us over the years. The economy is not doing so well lately, especially for the automotive business, but because of Toyota's amazingly low prices and matchless employees, they can triumph over the challenges.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Pollock

My Review of Cherry Hill Toyota Scion:
My wife and I recently purchased a new 2009 Toyota Camry. At the time we walked through the door we knew nothing about Toyota having only bought domestic cars in the past. The knowledge of the sales consultant was unmatched in all of the many cars we have purchased. Chris was able to give information on all competing autos saving time and energy. We never felt so confident with our decision on a car purchase. We highly recomend Cherry Hill Toyota and couldn't be happier.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Wolfert and Paul Marasco

My Review of Cherry Hill Toyota Scion:
I bought a 2009 Camry and my shopping experience was outstanding. From the very knowledgeable Sales Consultant to the friendly and courteous management staff, I was very pleased with the dealership. My Sales Consultant was there to help with questions during and after the sale.I love my car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Wolfert, Paul Marasco

My Review of Cherry Hill Toyota Scion:
I purchased my 2009 Toyota Corolla from Cherry Hill Toyota and I could not be more pleased. They had a great selection of cars and the staff was very professional. Mike Wolfert, my salesperson, and Paul Marasco, the finance manager, were extremely helpful. They answered all of my questions (I had a bunch!) and they were not pushy at all. I recommend everyone interested in a Toyota go to Cherry Hill Toyota first. You will not need to go anywhere else. Thanks again Mike and Paul!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael J. Wolfert

My Review of Cherry Hill Toyota Scion:
What I liked the most about dealing with Cherry Hill Toyota was the personal connection. They knew what I was looking for and found the perfect vehicle. I told them my price range and that I was looking for a first vehicle for my son. It was amazing how they found exactly what we were looking for. It was a really good feeling knowing that the service department examined the vehicle and made point inspections that allowed us to feel secure to put our son behind the wheel. I would like to say "Thank you" to Mike Wolfert for listening to the small details of what was important to us. In a market where some dealerships are focused on numbers, it is so great to know that there is a dealership that really cares about the small details of the customer and their needs. Thank you Cherry Hill Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Fred

My Review of Cherry Hill Toyota Scion:
Went to Cherry Hill Toyota with good friends of mine back in November to help them buy a 2008 Toyota RAV4. They had done their research and knew what they wanted and what they wanted to pay. I had spoken to Lucy Rodriguez a week earlier and she was very professional. I was a car salesman at another dealer at the time, so she and I had some common ground and I let her know that I wasn't there to "bust her balls." I told her that I would bring my friends in within the next week.

Go time came and we got to Cherry Hill Toyota and Lucy was out sick. Fred helped us out instead. He was a loudmouth ##### to say the least and talked to my friends like they were stupid. Once he found out what dealer I worked for, he began to put me down and the dealer I worked for. He worked up some numbers and pulled the old "I can only do this price today." bullshit and then told my friends that they had to take the vehicle that had a few options they didn't want. We finally walked out and my friends ended up buying at Hertrich Toyota in Milford, DE.

My only sympathy is for Lucy, who lost a sale because she works with a bald ##### like Fred who more than likely would not even have let her know we stopped by. Whatever Lucy was sick with, I hope she coughed on Fred's telephone and he got it 10 times worse.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Angela venti

My Review of Cherry Hill Toyota Scion:
Went in search of a toyota Prius, found one here when I ordered one in November 2004. Was able to test drive one at this dealer (the only dealer allowing test drives) & was going to be given all money owed on loan in November $27,500. Wiated 6 months and it came in, now my trade in was only worth $21,600 with a statement that 4WD vehicles dont sell in spring, which effects the sale of my trade in. All books Galves, Edmunds & Kelly's Blue Book at $23,995 for my 2004 Toyota 4Runner. There people turned into assholes & did not want to come up in offer for my vehicle & if I did not buy the new one, someone else would & did. Stay away from here!

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