Chevrolet of Homewood - Service Center

Very pleased, good service very dependable they solved the problem, I highly recommend them they take you home while your car is being serviced and pick you up when the car is finished no extra charge, a the problem, I highly recommend them they take you home while your car is being serviced and pick you up when the car is finished no extra charge, a very nice place to do the business with More

They are great! Service team is amazing! Will always go back for my future vehicles! Service team is amazing! Will always go back for my future vehicles! More

This is an abbreviated version of my experience with the service department. Oct. 11, 2023: Took truck in due to grinding/hard banging noise from underneath truck on drivers side. My truck is a 2013 Chevy A service department. Oct. 11, 2023: Took truck in due to grinding/hard banging noise from underneath truck on drivers side. My truck is a 2013 Chevy Avalanche and as of this posting has 64,042 miles. Repair: pad kit & front rotor. . Cost: $797.81. Oct 12, 2023. Same noise; took truck back in. Repair: new rear pads and rotors. Cost: $421.55. Dec 18, 2023: Same noise only much worse. Repair: replaced differential. Cost: $2964.30. Jan 24, 2024: Same noise. Afraid to drive. Took truck in again. They said they drove it but did not hear noise. Feb 15, 2024: same noise, but really loud. I recorded noise on my cellphone. Service department says they found problem; has to do with right front hub bearing assembly. I’m skeptical because noise was coming from underneath left side, not the right side. Cost: $833.86. I’ve paid a total of $5,017.52. I feel there were “repairs” made that were not needed at that time. My truck had no symptoms of needing new brakes and rotors, like excessive squeaking when brakes/rotors are bad. I know what bad brakes and rotors sound like. I complained to service manager and was “assured” that all work done needed to be done. I don’t believe that all those repairs needed to be done at essentially the same time. I am extremely disappointed in the service department. I feel that I paid for “so-called repairs” that were not immediately needed, and I wasn’t offered any compensation, except the service manager (who was very nice in listening to me) gave me his business card and asked me to see him directly if I have any more problems. Do I need to pay for more repairs ???. Unfortunately, I didn’t get anything in writing. My family has purchased 3 new vehicles from Homewood Chevy over the years and never had a problem with your service diagnosing and fixing a repair, until this time with my Chevy avalanche. More

Very satisfied not long of wait time very knowledgeable of job thank you for services of job thank you for services More

The staff is rude, lazy, and unresponsive. I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I will never take another vehicle here. More

Great customer service professional and fast they also answered my questions. I just wish the waiting area was a little bigger answered my questions. I just wish the waiting area was a little bigger More

I went to the Homewood Chevrolet and Matthew Granberry was the best with customer service and sales. I ended up purchasing a new vehicle. was the best with customer service and sales. I ended up purchasing a new vehicle. More

It took one hour for an Oil Change Service . I was surprise and very satisfied . Thank you , Jesse surprise and very satisfied . Thank you , Jesse More

Ensure Service department obtain customer approval prior to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. More

I was told that the noise I'm hearing from my brakes is due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purcha due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purchased. I'm not satisfied. More