The worst service organization I have ever dealt with. I've owned 4 Corvettes over the last 14 years. 2 have been serviced at this dealership in the last 14 months. Both have been physically damaged.
Today I left my 2014 Corvette Stingray (which I purchased here) all day for some warranty work and an oil change.
Arrived early for my appointment, had to get a work colleague to come and get me (no courtesy shuttle).
By 5pm no word on progress...so I called, was told service adviser Dan Tross would call me back. NO call so at 6pm I walked to dealership. Arrived at 6:30pm.
NOTHING had been done. They were too busy to #1 work on my car and #2 call me to update me and #3 arrange for a ride from work/to home etc.
Doesn't matter how much you spend here, once they have your money you get treated like crap.
I feel sorry for service manager Bill Howard, he's a nice guy but clearly senior management / owner doesn't give him the resources he needs to be successful.
My friend drives a MERC that costs half what my Vette cost and he describes the service at the MERC dealer next door like "checking into a 5 star hotel".
Chevy Irvine is like checking into a flophouse.
I Recommend This Dealer:
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