I've been in the market looking for a new truck. I visited several dealerships before arriving to Chevrolet of Irvine. I got there because they had the closest match to the truck I was looking for. Specifically, I wanted a Silverado LTZ Z71 with trailer package and downhill assist. Well they had everything but the downhill assist. I first emailed with the Internet sales director Ricky Zimmerman, who was very prompt and professional. Personally I am a manager for a major bank so I can be critical of service and professionalism down to how one looks professionally and conduct themselves. And let me say how blown away I was with Ricky. I've owned luxury sports cars as of late (Audi S5, Lexus IS-F) and am use to outstanding service and Ricky blew any previous experience out of the water. WOW! Was my response. We then came to the point for a test drive. Ricky told me he was going to hand me over to his truck expert. So I'm think ok here's where the hick up is gonna be as I don't like be bumped around from salesman to salesman. Well I was wrong. I was introduced to Richard Fleming who was an absolute professional and the best truck expert I've ever spoken to. The dude knew it all. And he even impressed the Misses as he offered her to test drive and asked for her opinion even tho the truck was for me. I bought the truck. They took excellent care of me but the truck didn't have the downhill assist package. Well Ricky and Richard threw it in to make sure I was happy and that I would have a memorable car buying experience. And let me enthusiastically state it was the BEST!!! 10 out of 10, 5 Stars, Perfection!
Ricky Zimmerman, Richard Fleming
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