Chicago North Side Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Chicago North Side Toyota:
As a selling point and to justify a refusal to negotiate down from a relatively high selling price on a new car, this dealer promised free oil changes as long as I owned the car. The second time I had them change the oil the mechanic forgot to add the oil after draining it. After driving ten miles I noticed the oil light was on, checked the oil, added five quarts. The dealer acknowledged the error and noted it. Two years later the engine conked out and every mechanic I asked about this attributed it to the previous oil omission, yet the dealership disputed this. After a threat of legal action, they finally replaced the engine but gave no loaner.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Chicago North Side Toyota:
Lied to in attempt t get me to buy a car they had in stock. 10 days late in delivery. Leather installed wrong. Leather not repaired after they had the car for 2 weeks and 100 miles put in it. Very friendly when I wanted to buy - as soon as the contract was signed attitude changed remarkably.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Chicago North Side Toyota:
BEWARE IF YOU ARE GIVING A DEPOSIT!!! Antonio was great when I was thinking about getting a Prius. Because Priuses were in such demand, he said I could put $500 down to reserve a car. If I decided not to get the car, the money was 100%refundable (other dealerships had told me the same). So a week later when I called to let him know that I had decided not to go with a Prius, he said he would refund the money. Three weeks later when my credit card had not been credited I called again. He said there must have been an oversight and that he'd call me back. No call and still no money, now 6 weeks later.

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