Chrysler Dodge Jeep Ram Southampton

Car in shop 3 days, they couldn’t figure out what’s wrong , took engine apart and left it like that , had to have it towed because of incompetency and poor arrogant service , paid a fortune for nothing on to , took engine apart and left it like that , had to have it towed because of incompetency and poor arrogant service , paid a fortune for nothing on top of it all. Later my mechanic fixed the car within half a day for less that the amount I paid them. More

Great place if you want to get robbed and insulted at the same time. Zero for service Dept. same time. Zero for service Dept. More

As a loyal customer of this dealership since 1986, I have not only purchased all of my Jeeps and my Porsche from this dealership, I have also for 35 years serviced all of my vehicles there. I travel 84 mile not only purchased all of my Jeeps and my Porsche from this dealership, I have also for 35 years serviced all of my vehicles there. I travel 84 miles round trip for each service work done. The following is a recap of the HORRIFIC treatment I received from Southampton, Chrysler - Jeep on 7/24/2021. We came in to pick up my 2014 Jeep Sahara ( with 14,000 miles ) and asked Anthony, the service writer, to see Chris the service manager so that my husband Sam could meet him, as he wanted to thank him. He said that “Chris was on vacation”. Anthony showed me the bill and pointed out how much Chris covered under warranty leaving a remainder of “uncovered” charges of $990. I said that “I was very grateful for what he did for me”. As I was about to pay the bill I asked about the rotors, Anthony said that he “replaced both of the front rotors because that was their policy”. The covered parts caused the other parts to be replaced which was a cost to me. I told him how the front brake locked up at an intersection and almost caused me to be in an accident. Anthony said it is “usually the back brakes that are problematic”. I then asked if I need to worry about the back brakes also failing… he said yes, it will “DEFINITELY happen”. He used the example of the guy who came in before me as he had the same problem with his Jeep. He continued to say that “this has been a problem since 2007 and that you better keep an eye on the rear brakes”. I asked him how to do that. No reply. Sam, my husband said, “if Chrysler knows that this has been a problem then why wouldn’t Chrysler cover it”? Anthony, said “ask Chris on Tuesday”. “I am done answering questions, just pay the bill”! He became hostile and threatening. I told him that “I have to drive 40 miles”. He screamed “I’m done and you’re not getting your keys, Drive your 40 miles”. He held the keys up in the air and yelled “I don’t like the way this conversation is going”. He then pointed to me and yelled “I don’t like your attitude” and then pointed to my husband and yelled “I don’t like yours either”. My husband said “who are you to talk to us that way” to which Anthony aggressively replied that “he will talk to us any way that he wants to” and walked into the other room with my keys and the bill. My husband responded, “You are holding our car hostage”? All this time, while waiting to pay, I am asking Anthony to “please calm down, I don’t know why you are acting like this”…it was so surreal. After he walked away with my keys I asked Mari (behind the counter) if he “is always like this”? She looked at me in disbelief, shook her head. I asked to speak with the general manager, Paul. While in Paul’s office we recounted the course events to him. His response being that he could not believe what he was hearing. He told us to wait. He got the keys and the bill from Anthony and we paid it. He assured us the matter would be taken care of. On the way home, my husband called Paul asking that we get an email of apology from Anthony, to which he replied that it is a “reasonable request”. As of today, over 2 weeks later, we have not received any communication from Anthony, Paul / general manger, Chris / service manager or anyone else from this dealership. 35 years of loyalty – so disheartened… SHAME ON THEM! More

Personifies the stereotype of car dealers/ dealerships. Condescending, misleading actually lied about purchase pricing. After purchase of lease signed Southampton Jeep did nothing to facilit dealerships. Condescending, misleading actually lied about purchase pricing. After purchase of lease signed Southampton Jeep did nothing to facilitate paperwork needed. Brett Karlin and “Jerry” from finance were of little help. I am a local Hampton Bays resident, a RN in Southampton Hospital. Very disappointing will never purchase a vehicle here again. Donna M.Kowalewski More

I bought a brand new Jeep Grand Cherokee, first time I drove on highway the side window panels flew off the car and scratched the side. They glued side panels back on but did not fix scratches and tried t drove on highway the side window panels flew off the car and scratched the side. They glued side panels back on but did not fix scratches and tried to say the car had been hit even though there was not a mark on the car. It was a brand new car and bits flew off it the first time it was driven on highway!!!!! Not right and the dealership did virtually nothing to fix this problem!!! Never buy a car from here! More

Horrible Service Dept! One might think a loyal customer who purchased a vehicle from the dealership and regularly went there for service would be treated with some degree of respect. It's not the case. T who purchased a vehicle from the dealership and regularly went there for service would be treated with some degree of respect. It's not the case. The service department is rude, dismissive, don't answer calls or return messages and lie about everything. They don't stock commonly used parts so expect your car to be there for a week for anything other than an oil change. More

Entitled and arrogant, they took four days to make a copy of my key (which they promised on day one). They also charged me 465$ for one single key copy (average in america is 100 to 330) and when I said to t of my key (which they promised on day one). They also charged me 465$ for one single key copy (average in america is 100 to 330) and when I said to the manager that it was a little pricey, he responded very angry ‘compared to what’. My response was ‘compared to any key in the planet’. A dealer targeting New rich people who can be fooled. More

This review Is for service, not sales. I recently dropped off a Jeep for recall service using the dealership's night drop service. We listed two customer paid jobs (a new key) in addition to the recall and p off a Jeep for recall service using the dealership's night drop service. We listed two customer paid jobs (a new key) in addition to the recall and provided two phone numbers for them to reach us. Three days later we never heard back and my wife called them and spoke with Anthony in service who told her that they had not been able to complete the detail but the key was done. He then asked my wife, who thought I had approved a ridiculous ($378) fee. When I called today Chris the service manager told me that their policy was not to ask for customer authorization or provide a price for customer paid labor in the night drop. He was also incredibly argumentative and rude from the outset. So much so that I actually thought he was either not who he said he was or in some way incapacitated. When I suggested this he hung up on me. So beware, apparently this dealership has an unwritten (I checked their website) policy to charge whatever they like without asking for customer authorization. I'm only grateful that they weren't able to complete the detail since I suspect it to would have been priced randomly and completed without authorization. Perhaps the worst of this is that the dealership clearly took advantage of our desire to do contactless work given COVID-19. According to Chris if we had come in in person, they would have provided a price, but they felt no need to call us and have the work authorized. So the process they are following eliminates customer authorization for contactless work. Unethical, opportunistic and rude would be a great description. More

Great sales team. Very informed. I was very pleased with my deal and the quality of the dealership. Would highly recommend. Brett Karlin was great to work with. my deal and the quality of the dealership. Would highly recommend. Brett Karlin was great to work with. More

Should be called the NO Service Department I tried all day yesterday to get an appointment with the service department. They do not answer the phones. The computer takes your number and promi I tried all day yesterday to get an appointment with the service department. They do not answer the phones. The computer takes your number and promises a return call. I left 2 messages requesting a return call and still have not heard from them. I gave up and went to the dealer across the street. They not only answered the phone but gave me a appointment for this Thursday. Even though my oil change from jeep was supposed to be free, I would rather pay the guy across the street and get it done. Do not waste your time with Southampton Jeep. More