The statement "Yes we can" is only in their vocabulary until you sign your name and present a deposit. Afterwards, it's "Sorry, we thought we could, but we can't. How about this over here?" Or even worse, like in my case, a complete breakdown of communications. In eleven days, I heard from my salesman once to say "we can't find what you want, how about this?" I made a concession, and he said my vehicle would be ready for pickup three days later, and that he would call me. I never got the call. After six days, I contacted Customer Service. They said someone from management would call me in the next 15 minutes. Two days later, still no call. Three e-mails, and still no call or answer to my e-mails. Finally I engaged the "Chat Online" app on their website and wrote the following:
"Considering, that I've only heard from my sales rep once in the last eleven days; that I have been given no information regarding the vehicle we had agreed upon; and that it's been two days now since I've contacted Customer Service with a complaint and still no one has bothered to call me, I am assuming the dealership has found reason to dissolve our initial agreement. With no information being offered to me, and the dealership refusing to communicate with me, I have no alternative but to rely on my assumptions and retaliate with prejudice. Therefore, please forward to the management of Rt 4 CDJ of Paramus, my request for the return of the $2,000.00 deposit I rendered on 14 July 2014. Should I not receive confirmation of the receipt of this request, or the refund in full within the next 7 to 10 working days, I will assume criminal intent on the part of the dealership, and initiate legal proceedings. Thank you. Sincerely, T. J. G."
Surprisingly, not more than 5 minutes after I sent the message, my salesman calls and pleads that no one told him I was trying to reach him, and that he didn't call because he still had not found the vehicle we had agreed upon, and that perhaps I may be interested in something else. I wasn't amused. We will now see if my deposit gets returned in a timely manner; I have a very enthusiastic attorney in mind. These people obviously could care less about the customers they administer to, and show complete disregard for the reputable merchandise they try to peddle. Stay away at all costs!!! I'll keep you posted if I have to go the legal route to get my money back.
I Recommend This Dealer:
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