I purchased a used car from this dealership. It was advertised as being in great shape, and the price was just about exactly what Kelly Blue Book said was a correct retail price for that car, that age, that mileage. It was only a year old, and the price reflected "excellent" condition - i.e. no body damage, complete service records, etc. When we got to the dealership (a fairly long drive) it turned out that the car had some dents and badly scratched paint on one side, that had been the subject of a poor repair job. Not knowing better (not being a car guy), I assumed it would be a couple of hundred to fix, and got that as a discount. Turns out it is $1,300.00. I'm pretty sure that they, _being a car dealer_ would have known something like this. So, I think I got hosed on the price.
But wait, there's more! Looking in the spare wheel well on the car, after getting it home of course, I find bits of broken safety glass. That leads to an inspection of the windows and it turns out that the rear window is a different brand of glass than the rest of them (which were factory). So now, I know that something happened to this car which involved breaking the rear window out. My view is that if I found broken glass and then figured out about the window, then the dealer would have found broken glass and figured out about the window. It was not disclosed.
After two emails complaining, I got a call back. The second one threatened to go to the Better Business Bureau, so it seems they only respond to threats. Of course, when I was exchanging emails about buying the car in the first place, I would get responses immediately. No surprise, really, but still disappointing.
In any case, I was given the "we sold it 'as is'" line. Of course, that's true, but they probably sell every used car "as is".
So, bottom line is that I believe they are happy to take advantage of their customers, sell their used cars for too much and laugh all the way to the bank about it. Then, when the customer is mad about it, they'll only get back to you if you threaten to take more serious action about it.
I would not shop there again, and I would tell anyone else considering shopping there to avoid this dealership.