Chuck Olson Kia

Worst customer service ever. The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I d The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I do have a PhD so I am not an idiot, Do not go here - super rude and unethical More

I was very disappointed in my initial experience at this dealership service center. We initially brought our PHEV Kia Niro in because the battery had started to die and we needed to jump start the car multi dealership service center. We initially brought our PHEV Kia Niro in because the battery had started to die and we needed to jump start the car multiple times. We were also getting a fault message that the lane camera wasn't working. They recharged the battery and told us that it was fine, and was still under warranty, but that they can't replace it because it "tests out OK". Meanwhile, after we take it home, the car continues to die every time we leave it parked overnight. xxx? I ask my brother to check it out, he installs a simple datalogger, and immediately determines that the battery is completely shot. For you techies out there, it starts at 12 V but immediately drops to below 6 V under load, and the car is apparently poorly designed such that it pulls a lot of power from the 12V battery when the doors are open, so even a few minutes of open doors when the car is off will result in the battery dying and needing a jump start to start the car. (BTW, you'd think the main power battery still having power would prevent this, but no...). After determining beyond a shadow of a doubt that the battery was shot, we brought it back. Guess what, it still passes their diagnostic tests. Really??? So they want us to pay to replace a battery that's still under warranty, even though it's impossible to start the car with the current battery? After complaining to the manager, they agreed to replace the battery at no charge, so I've upgraded the rating accordingly (but still not entirely satisfied that it took so much time and effort to get this issue resolved). Our second negative experience: when we brought our car in with the lane camera fault message, we wrote it up in the online form, and also told Rick (our service rep) that we were seeing that fault message a few minutes after we start the car. We get a call that the car is ready to be picked up, and ask about the fault. Oh, what fault? Somehow he failed to hear us, both in person, and when we wrote it up in the intake form. Is the problem that we are female? Hard to say, but certainly makes you wonder. Based on other reviews we've read, there seems to be a pattern of not listening to or hearing women, or taking advantage of us by recommended unneeded services. When we asked him to take the car for a test drive, lo and behold, the error message popped up again, as we had told him repeatedly. Oh, it looks like you have a problem with your lane cameras, we were now told. Then he sends us a picture of a minor crack in the bumper, and claims that we must have been in an accident so it's not clear whether the warranty will cover the repairs. When he goes to check it, though, it's clear that the part is defective and he tells us it will take over a week to get the replacement part delivered. It would have been nice to know that when we dropped off the car 4 days previously! Once the part was replaced, the lane sensors worked again, and to his credit he did apologize for not listening to us about it. In summary, our issues were eventually addressed, but only with major pushback on our part. More