I would LOVE to tell you why you should avoid this dealership!! Mainly the service department. After our last service, the air pressure light came on. The tires seemed to be fine, and the light would be off and on, so we thought maybe it was just temperature changes that were to blame. Eventually, it stayed on, and a few weeks ago we noticed the front passenger side tire was visibly going flat. We had since moved to Rocklin, so I took it to the Toyota dealership here, who discovered when filling the tire that this little pin that holds in the air was broken. They said that whomever filled the tire last broke it. Well, guess who filled the tire last....Chuck Patterson Toyota!! The dealership here said they could fix it, but if they broke the sensor in the process, it would be $300 to replace. I told them I was going to call Chuck Patterson, because no way should I have to pay for something that they broke. So they filled the tire, explained to me that the tire would just start slowly seeping air again, and the light would come back on soon.
My husband called Chuck Patterson yesterday. They agreed to fix it.....for $250. Their reasoning? "Because it's been so long." Really? Because we are just barely to our next service date and haven't even reached the mileage yet. Not to mention that the light came on right after YOU serviced it and only YOU have touched that pin. The air was seeping slowly, so we assumed the light was a glitch, and we didn't even realize there was a problem until a few weeks ago. We took it in as soon as we realized it. Oh, and they also said "those can break at any time". Interesting, because the dealership here specifically told me that the last person who filled the tire broke it.
We paid a lot of money for that warranty that requires us to come back to Toyota for all our service appointments. We should be able to have a reasonable expectation that one of your employees isn't going to break something that is going to cost us hundreds of dollars to fix. I understand that mistakes happen, but what matters to me is how you handle it. THAT is customer service. And your customer service sucks, quite frankly.
My husband and I both drive Toyotas...in fact, my husband bought his Camry at your dealership. Since you refuse to fix this without charging us for YOUR mistake, believe me when I say that we will never buy another Toyota again, and definitely not from your dealership. Toyota isn't the only company out there that makes a safe and reliable vehicle. I would encourage anyone else out there in the market for a vehicle to steer clear of this dealership. They obviously do not adhere to the level of customer service that one would expect at Toyota.