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Chuck Patterson Toyota Scion Dodge

200 East Ave, Chico, California 95926
Sales: (530) 895-1771

Makes: Scion|Service Center|Toyota
 
0% Recommend

Overall Rating 1.3

28 Lifetime Reviews

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Chuck Patterson Toyota Scion Dodge
28 Lifetime Reviews
Chuck Patterson Toyota Scion Dodge Info
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28 Dealership Reviews
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Reason For Visit
Sales (New)

"THE WORST SALES EXPERIENCE, EVER!"

Chuck Patterson Dealership of Chico, CA lost out on the possibility of a $50K+ sale on 8/12/14 due to their TOTAL lack of interest in selling us a car; and their downright rudeness. We went there specifically to check out a 2014 Jeep Grand Cherokee Overland, which we had been searching for over the internet, and finally found at this dealer. When we got there, we were told they didn't have it anymore. Then we were told someone's wife was driving it around, and they were trying to get hold of her to bring it back to the dealership. While we were waiting, we decided to check out a nice Grand Cherokee Limited; which we ended up trying to get more information on. We even had them do an appraisal on our 2011 Jeep Grand Cherokee Laredo, which we were interested in trading in. Forty-five (45) minutes later, STILL no Overland for us to see! Neal was our (supposed) salesperson, who was totally preoccupied with something else. Chuck was the (supposed) "Manager" on the premises. Chuck was also so totally pre-occupied with some other matter, that he spit out a quote on our trade-in, waved the paper at us, and then turned away and went about his business! We replied: "Thanks, but NO thanks", and walked out the door. Turn to the next day: We just got home with our new 2014 Jeep Grand Cherokee Overland that we purchased from John L. Sullivan, in Yuba City! Too bad, so sad, CHUCKEE!

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Employees dealt with

Neal, Chuck, and Nick (I think)


Reason For Visit
Service

"This is a review for the towing service that I..."

This is a review for the towing service that I experienced with them. They came to my home to tow my truck to chuck Patterson's. I watched as they left my driveway and hit every branch along the way down, didn't even make an attempt to miss the branches or use the other side of the driveway. I called to inform Chuck Patterson about the drivers actions. Then when it came time to pick up my truck, I had saw the extent to the new damages. several deep scratches to the metal from the back window to the grill, over the top of the truck cab and the whole driver side. I had made a fuss of this and they claimed they will fix the damages and or pay me out right. Also when it finally came time to tow my truck back home they turned me down because my tags had lapsed, even though they lapsed in their parking lot. So they were going to make me pay my registration before they tow it, when the vehicle is non operable and they said if I non op the truck I also have to get a moving permit. So more money I was going to have to pay before I can get my truck back. on top of that they threatened to charge me $40 a day for storage fees for the truck until I do this... She had said "If our owner shows up and sees the truck we will have to charge you a $40 daily storage charge, until it is moved." They threaten to TOW the truck to their storage yard even though they turned down my tow home. The next day I got the truck non op and a moving permit. I paid for all this, when in the end, they didn't even look at the paperwork. It has now been 3 months. I got 1 phone call from them, just to say they fired their towing manager and will get to our claim. We have even tried to get a hold of Pat Patterson but no one calls back.

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towing department

MoparGulor responded to this review

December 31, 2013

They finally called me today and told us they will not be covering the damages, because the truck was wrecked they won't cover any other damages.There wasn't any damages about the tires, the damages were under the truck. The damages that are on the cab was all from them. No it has to go to small claims



Reason For Visit
Sales (New)

"Purchased my first Prius - a 2007 model - five and a half..."

Purchased my first Prius - a 2007 model - five and a half years ago from these folks; the sales experience was great and have received exemplary maintenance and support from their service department and Ed in particular. Today I purchased a 2012 Prius plug-in from the same dealership. The sales associate, Morgan England, was knowledgeable and professional throughout. I anticipate continued support by their service crew.

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Employees dealt with

Morgan England


Reason For Visit
Sales (New)

"I visited this dealer and was helped by Morgan on a..."

I visited this dealer and was helped by Morgan on a Sunday afternoon. I did not want to drive any cars, just do some measuring of the cargo area for my business. Morgan did not pressure us and was very helpful in getting our measurements. He did show us a car we had not seen before. Since we were pressured for time we did not drive it. He follow up with a phone call a few days later to answer any questions we had. In the mean time I did some follow work on pricing a vehicle we were. Interested in. The price I got was a super deal but out of the area. I called Morgan told him what price I had been quoted and asked if he could match the deal. Morgan went out of his way to work the deal for us. We were very pleased with the price he gave us and the money for our trade in. Morgan was very knowledgable about the car and explained everything in detail. When it came time for the paper work to be signed we were helped by Wendy. She was very pleasant and did not make us feel rushed at all. She explained everything to us and gave us plenty of time to read the paper work.

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Employees dealt with

Morgan England


Reason For Visit
Sales (New)

"When I walked in, everyone was friendly. Leon saw me and..."

When I walked in, everyone was friendly. Leon saw me and got Art to help me . I told him what I wanted to look at and what price range. He showed me a Prius first. It was a little too small. Karen and Leon are my friends so Karen then had Art show me a Corolla,which I liked and then purchased with Karen's fianancial help. Art was very knowledgable and explained the features of the car to me. The experience was great and I have told my co-workers how Happy I was and where to go when they wanted a carand who to see Patty Pearlman

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Employees dealt with

Leon,karen,and Art


Reason For Visit
Sales (New)

"In addition to the Salesman Morgan England there were..."

In addition to the Salesman Morgan England there were many employees who did a great job in assisting.We were treated very courteously and never under any pressure. I would not hesitate to recommend Chuck Patterson Toyota to anyone. I am very pleased.

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Employees dealt with

Morgan England and the entire staff


Reason For Visit
Sales (New)

"I was treated with respect and everything that I needed..."

I was treated with respect and everything that I needed was given to me in a timely manner. I would definitely recommend this dealership and Lee to all of my friends!

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Employees dealt with

Lee McKim


Reason For Visit
Sales (New)

"I would like to thank Arturo Cabral and all the team at..."

I would like to thank Arturo Cabral and all the team at Chuck Patterson For their excellent service we recived today and hooked me up with a beautiful new car. Arturo was knowledgeable and very nice. Thanks for everything Arturo!!!

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Employees dealt with

Arturo Cabral


Reason For Visit
Sales (New)

"WE were happy with our service and the purchase we made...."

WE were happy with our service and the purchase we made. I very enjoy and like my new rav4. The sealant appllied however made my car smell like a wet dog-yuck. I hope the smell goes away as it took away the "new care smell".

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Employees dealt with

Lee


Reason For Visit
Sales (Used)

"I really enjoyed Steve Z. Very personable, likeable and..."

I really enjoyed Steve Z. Very personable, likeable and not too pushy. Wendy was ok but i did not like the fact that she was going back and forth with the warranty plans. I think there should be a set price and no negotiating. I do not know if i got a good deal or paid too much for my warranty. She also did not tell me at the time it was transferable and I could get my money back if I did not use the warranty. I called her a couple of days later and asked those questions to which she was very pleasant and gave me the answers. She was fine overall, I just did not like negotiating for a warranty.

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Employees dealt with

Steve Z. and Wendy in the finance dept
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