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Circle BMW
Eatontown, NJ
4,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,008 Reviews of Circle BMW
August 18, 2023
Disheartening AC Issue Experience Reveals Lack of Customer Concern I have been a loyal customer of Circle BMW for the past four years, and while my previous experiences with their service team hav Customer Concern I have been a loyal customer of Circle BMW for the past four years, and while my previous experiences with their service team have been generally unremarkable, my recent encounter has left me profoundly disappointed. I brought my vehicle in due to a persisting AC issue that was blowing hot air during the scorching summer weather. After an initial repair that seemed promising, the problem resurfaced within two weeks. On the second visit, I was told my car needed an extensive leak test, and after an overnight stay, I was informed no leak was found and was advised to return if the issue happens again. The lack of diagnostic clarity is deeply concerning, as the root cause of the AC problem remains unidentified. This has left me frustrated and apprehensive about future issues. What's worse, I was charged twice – $335.00 for a service that didn't address the initial concern, and $247.01 for a service that yielded no resolution. During the pickup on August 1st, my interaction with a service advisor was disappointing. When I questioned the recurring charges without meaningful results, I was met with a dismissive attitude. The advisor cited a similar case where a more extensive test was performed, citing that the other customer had multiple cars. However, this option was never presented to me despite my individual circumstances. This experience has led me to question the customer-centric approach of Circle BMW's service department. It's disheartening to endure discomfort and pay for services that don't provide relief, only to be met with indifference. As someone who has been a faithful customer, this encounter has left me demoralized and determined to share my account on various review platforms. I hope Circle BMW reevaluates its customer service standards and emphasizes the importance of addressing concerns effectively. My hope is that this establishment can regain its reputation for quality service and customer care. P.S. As I write this review, the AC on my car has not been working AGAIN for the last few days. More
by jeromeaj513
Employees Worked With
N/A
Helpful August 17, 2023
Great experience and loved working with Adriana, Joe and Han. Car was fully prepped upon my arrival and was in and out of dealership very quickly Han. Car was fully prepped upon my arrival and was in and out of dealership very quickly More
by tedyarbrough90
Employees Worked With
Hon Fung, Adriana Barile, Joseph Barile
August 17, 2023
Second time working with Jim and another great experience. Knows how to treat people with kindness in a professional manner. Will continue to recommend his services. experience. Knows how to treat people with kindness in a professional manner. Will continue to recommend his services. More
by Andrew
Employees Worked With
Jim Hirsch, Andrew Kim
August 16, 2023
Staff is Professional, accommodating, and friendly with strong customer customer service skills. The paint was pealing on the hood of my car, I asked if anything could be done, the service manager painted strong customer customer service skills. The paint was pealing on the hood of my car, I asked if anything could be done, the service manager painted my hood free of charge. I call that going above and beyond. Highly recommend Circle BMW. More
by annamarie210
Employees Worked With
Service manager
August 11, 2023
Efficient Cordial Precise Honest Deliverable Adriana Barile was so knowledgeable and helpful! Great overall experience 👌 Adriana Barile was so knowledgeable and helpful! Great overall experience 👌 More
by Shaun.garrity
Employees Worked With
Jim Hirsch, Adriana Barile, Alex Escobar-Castro, Daniel Angelozzi
August 11, 2023
Hon was a pleasure to work with. A straight shooter who was informative, attentive, and worked to both earn my business and also help me get the best deal possible. Very pleased to h A straight shooter who was informative, attentive, and worked to both earn my business and also help me get the best deal possible. Very pleased to have bought my car with his assistance, and would not hesitate to return to Circle BMW in the future. More
by drjdfriedman
Employees Worked With
Hon Fung
August 11, 2023
Had a great experience here and Justin made sure to answer all my questions. Also there was great communication from everyone i had talked to at the dealer, always made sure to make the buying process answer all my questions. Also there was great communication from everyone i had talked to at the dealer, always made sure to make the buying process easy for me! More
by anthony.cecchini23
Employees Worked With
Hon Fung, Justin Pastore
