Reason for Visit: Service
I recommend this dealer: No
My Review of Citrus Chrysler Inc:
Thursday Morning, January 4, 2007; I arrive at Citrus with my Jeep on a trailer. I explained that my transmission had failed. I presented Citrus with warranty information and unloaded my Jeep from the trailer.
Friday Afternoon January 5: I call Citrus and was told that it was not yet known what the problem was with my Jeep.
Monday Afternoon January 8: I call Citrus but still have no news. I was then told they would begin working on it the next day.
Wednesday Afternoon January 10: I call Citrus and was told that my transmission did appear to have a problem and that it would cost me $495 to tear it down. I replied that it should be covered by warranty. I was then told they would begin tearing down the transmission that evening.
Thursday Afternoon January 11: I call Citrus and was told a bearing failed in the transmission causing extensive damage and they were waiting on a response from the warranty company before they could begin repair.
Friday Noon January 12: I visit Citrus and was told that they were waiting on an adjuster to inspect the transmission. I was told the adjuster would be there Saturday or Monday. I then explained that I needed to do some things to my jeep in order to get it ready for an Alabama hunting trip I had scheduled the following weekend. I was told it would be OK if I came back on Saturday to work on my Jeep.
Saturday Morning January 13, 2007: I arrive at Citrus where I replace my street tires with mud tires in preparation for a week of hunting in Alabama.
Monday Afternoon January 15, 2007: I visit Citrus and was told that they should get the final opinion from the adjuster first thing the next morning. I then asked if they had the parts needed for the repair and when they expected to have it repaired. I then explained that I had a week long hunting vacation scheduled in Alabama beginning Friday and that I had planned to load my Jeep on a trailer and take it with me. I was then told my Jeep should be ready Wednesday afternoon.
Tuesday Morning January 16, 2007: I receive a phone call from Citrus and was told they would be replacing my transmission with a new one. They also informed me that they would be replacing, under warranty, the rear engine seal (for the second time) and the rear pinion seal. Later that Morning I received another call from Citrus. They again told me that they were going to do the above mention work, but the earliest they could get a transmission would be Monday January 22.
Tuesday Afternoon January 16, 2007: I mail a letter to the General Manager of Citrus Chrysler, Brian Olson. This letter included the above mentioned time-line of events.
Friday January 19, 2007: I call Mr. Olson and leave a voice message. Later that afternoon he returns my call. We had a long conversation in which he explained that they were very busy, the warranty adjusters were slow, and that sometimes these things happen. He then compared this with a similar incident he had with a washing machine.
Monday January 22, 2007: Citrus called and left voice message that my Jeep was ready. I was 500 miles away on vacation and unable to pick it up.
Monday Morning January 29, 2007: I pay the $100 warranty deductible and pick-up my Jeep. Everything appears to be working properly however there was a grease stain left on the seat.
Conclusion: Based on this experience, it is my opinion that this dealership is more interested in how it can save a nickel today rather than how it can make a dollar tomorrow. The entire staff, including the General Manager, is very good at making excuses and not very good at finding solutions. The total time it took to repair my Jeep was 19 days. It is my opinion that if I had not repeatedly called them inquiring about the status of my Jeep, it would have taken longer.
Was this review helpful to you? Yes | No