Read Reviews Citrus Motors Ford and Kia

Citrus Motors Ford and Kia

Citrus Motors Ford and Kia

1375 South Woodruff Way
Ontario, California 91761


Sales: (909) 390-0930
Service: (888) 603-1646
Parts: (888) 603-1646

Citrus Motors Ford and Kia
Manufacturers: Ford, Kia, Lincoln, Mercury

Write a ReviewWrite a Review

  • Customer Service:

    4.0
  • Quality of Work:

    4.5
  • Friendliness:

    4.2
  • Overall Experience:

    4.0
  • Pricing:

    4.5

24-Month Rating

based on 32 reviews

4.2

4.2 out of 5

164 lifetime reviews

Citrus Motors Ford and Kia

Most Reviewed Employees

  • Charity SlusserCharity Slusser
    Customer Relations
    8 reviews
  • matt parkermatt parker
    service manager
    1 review
  • Jason VerklerJason Verkler
    Parts and Service Director
    0 review
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Cars For Sale by this Dealer

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Certified: Citrus Motors Ford and Kia

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Citrus Motors Ford and Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Citrus Motors Ford and Kia

At Citrus Motors, we believe that your car buying experience should be relaxed and enjoyable. We also understand that, for many people, the process itself can outweigh the joy of purchasing a new car, which is why we offer our exclusive pressure-free guarantee. This simply means that we promise to make shopping for and purchasing a vehicle at Citrus Motors the easiest, most straightforward experience possible

Our Location

Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 PM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Automated Car Wash Instant Financing
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free Drinks

ClaudiaGuz7
5/11/2013 9:09:02 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Citrus Motors Ford and Kia:

Dustin and JJ were excellent sales people. They both really went out of their way to make our first car buying experience a memorable one. They worked together as a team and got us a great deal!

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VickiCar2
4/29/2013 9:13:54 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
matt parkermatt parker
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Citrus Motors Ford and Kia:

I was very well treated by my salesman, George, and the staff at Citrus Kia. The finance department also really helped me to get a great loan and affordable payment.

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Ladyxmas
4/24/2013 11:30:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Citrus Motors Ford and Kia:

I came her to support my school, Etiwanda high in a Drive 4 Ur school event. I was speaking to Charity the Marketing Manager and giving her feedback. I told her I had a appt with another dealer later that day. She would not let me leave and called Brian the Gm over to help me. I have bought a lot of cars over the years , but I have never had a Gm take a personal interest in me! He sent Jesse over and they both asked what I was looking for and took care of me! I must say that I had visited Citrus Ford a few years ago when the economy was booming and left because I didn't get that great service, but this time they were really attentive and helped me from start to finish.! I would definitely recommend this Dealership! BTW I had been a loyal Ford customer for over 10 years and left and went to Chrysler.. mistake ! I traded in my 2007 Chrysler Aspen for a ford edge and I couldn't be happier! You always come back home!

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AlyssaBra1
4/10/2013 10:25:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Citrus Motors Ford and Kia:

Jesse was wonderful! He is an unbelievable salesman, and he helped me immensely. This was hands down, the best car buying experience I've ever had! Thank you so much, Jesse.

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SallyHun4
4/9/2013 10:36:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Citrus Motors Ford and Kia:

Izzy and Charles at Citrus Kia were very helpful and courteous. I am very happy with my new Kia, too. I will send my relatives to them when they are in the market for a vehicle.

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darla1983larson@gmail.com
3/9/2013 9:18:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Citrus Motors Ford and Kia:

The entire car buying experience was excellent. George was very helpful and really cared about my needs. He's the best car salesman I've ever dealt with!

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daddyjay
2/28/2013 12:15:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Guillermo
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    5
  • Overall Score:

    2.5

My Review Of Citrus Motors Ford and Kia:

I had been coming here for the last 2 weeks trying to buy the BoJix Designs 2013 Mustang GT. After being told that there was an approval and there was no problem foreseen, I came and brought my sisters information with me to buy the afore mentioned car. After being told one thing and getting nothing, being asked to come here from San Bernardino, after being told there was a deal here, we decided to come for the 7th time. MORE wasted time and gas and useless miles on my car. I would never recommend this group of con artists to my worst enemy, let alone friends. They bait and switch the stories and don't co-operate with you at all. I went 10 minutes down the road to Hemborg Ford and they approved us in less than 15 minutes of our arrival. What a joke Citrus Motors Ford is, the only truth there is with them is their name. DO yourself a painless favor and go somewhere else. You will be glad you did, your wallet will be to!!!


JACOB RIOJAS
San Bernardino

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Response From: Citrus Motors Ford and Kia
Added: 2/28/2013 2:21:05 PM

Mr. Riojas,
We are saddened but your experience here at Citrus Motors Ford & Kia. Please note that we can only go by what the banks provide us on approvals from the information you as a customer provides.
We would like to congratulate you on your new purchase and hope that you enjoy driving it!
Thank you for your feed back and have a great day.

Warm wishes,
Charity Slusser
Director of Marketing

Response From: daddyjay
Added: 2/28/2013 8:23:41 PM

Then change how you all deal with people, we are the reason you have a job, not the other way around. Not all buyers are liars like you all think.

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SamanthaS
2/23/2013 9:10:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charles Ball
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Citrus Motors Ford and Kia:

I recently wrecked my car and needed to find a replacement quickly. I researched and knew what I wanted and liked. Upon arrival at Kia, Charles approached us and was welcoming and inviting. He showed us their inventory and amazingly they had the exact model with the options I wanted. He worked with my credit and helped achieve the payments I could afford. I returned today and purchased that car! Charles was extremely helpful and knowledgeable. Thanks!!!

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darla1983larson@gmail.com
2/22/2013 9:25:14 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Citrus Motors Ford and Kia:

I really enjoy the sync feature and the rear view camera along with the side air bags. Ford has come along way. The dealership also did a great job with everything.

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strinity19
2/9/2013 2:47:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charity SlusserCharity Slusser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Citrus Motors Ford and Kia:

Charity and Brian went above and beyond to take care of my needs, I will definitely be back to purchase again!! this is my second car from them and buy far the best car purchasing service that I have ever received. They make you fell like you are most important customer to them! they answered all my question and were fully detailed in letting me know about my new Kia Optima and all of the options that it has. I will 100% be back for sure to get my next car! Thank you citrus team!!

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Response From: Citrus Motors Ford and Kia
Added: 2/15/2013 3:55:45 PM

strinity19,
Thank you for the generous comments and we are pleased that you are so happy with Citrus Motors Ford & Kia! We pride ourselves in great customer service here. If I can further assist you in anything please don't hesitate to let me know.
We hope your daughter is enjoying her Mustang too!

Thank you again,

Charity Slusser
Director of Marketing
909.390.0930 Ext. 267

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