Citrus Motors Ford and Kia

Citrus Motors Ford and Kia
1375 South Woodruff Way
Ontario, California 91761

Sales: (909) 390-0930
Service: (888) 603-1646
Parts: (888) 603-1646

Manufacturers: Ford, Kia, Lincoln, Mercury

Most Reviewed Employees
matt parker matt parker
service manager
Jason Verkler Jason Verkler
Parts and Service Director
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 PM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
149 Reviews
Citrus Motors Ford and Kia

Overall Score: 5 Star Rating4.9



About Citrus Motors Ford and Kia
Certified: Citrus Motors Ford and Kia
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Citrus Motors Ford and Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Citrus Motors Ford and Kia
At Citrus Motors, we believe that your car buying experience should be relaxed and enjoyable. We also understand that, for many people, the process itself can outweigh the joy of purchasing a new car, which is why we offer our exclusive pressure-free guarantee. This simply means that we promise to make shopping for and purchasing a vehicle at Citrus Motors the easiest, most straightforward experience possible


bill.winiker
4/19/2012 11:16:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Meschon and George Cole

My Review of Citrus Motors Ford and Kia:
I really enjoyed working with the staff of Citrus Motors and especially David Meschon and George Cole. I purchased a 2012 Ford Focus in May of 2011 and liked working with David, George and the rest of the dealership staff so much I went back to purchase my Ford F-150 in March 2012. It was the best experience I ever had purchasing a vehicle from a dealership. They were very informative and helpful through the entire process.

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knapkbarn5
4/8/2012 3:40:52 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: JJ, Betty, Don

My Review of Citrus Motors Ford and Kia:
Betty and Don were great on the phone so that got me to go in and then I met JJ. Just an incredible guy! very honest , friendly, and no pressure what so ever. Most of al I enjoyed myself . I actually had a great time with everyone there. It was a great experience and i came back and bought the car from JJ. I will send everyoe I can to JJ.

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Erinferrell
2/6/2012 3:01:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dustin Young, Betty Espino, Don Burns

My Review of Citrus Motors Ford and Kia:
Everyone I worked with really cared to make sure we were happy and got the car we wanted with a great deal! We came all the way from Valencia because Betty really made me feel comfortable and important while discussing our deal over e-mail and the phone. I would definitely recommend this dealership to everyone I know!

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jfgaleener
11/11/2011 3:07:33 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tyson Roberts / Jose Rodriguez

My Review of Citrus Motors Ford and Kia:
Based on my experience, I would go elsewhere - anywhere - other than Citrus Ford to buy a vehicle.

The short story… salesman Tyson Roberts and sales manager Jose Rodriguez blatantly lied to me. We had agreed on a deal, and when they wrote-up the final deal, they changed the numbers and added nearly $2500 dollars to the sticker price of the truck. When I called them out on it, they made up a lie (that made absolutely zero sense) in an attempt to cover themselves. When I again pointed out the inconsistencies of their story, amazingly they tried it one more time, concocting yet another lie that made even less sense than the previous.

I cannot stress enough how underhanded, smarmy and dishonest these two conducted themselves. I expect to be treated fairly and with respect – just as I did for them. Lie to my face three times? Obviously I will be taking my money, and dignity, elsewhere.

Complaints are in the works with the BBB, Ford (if they care) and any other groups I can find who are interested in consumers rights. Silence will only allow Citrus Ford’s abhorrent behavior to continue. Just like you, I would like to believe there are consequences for treating people poorly.

Do NOT give Citrus Ford your business – be it sales, service, anything. We have choices, and in this case, we should choose to not patronize Citrus Ford. There are 7 other Ford dealers within 15 miles of their location. If we all share information, we may be able to find a dealer who values their customers, the customer service they provide, and doesn’t make a preferred business practice out of screwing over the people who support their livelihoods.

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eleyva22
8/30/2011 12:04:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Enrique Velez

My Review of Citrus Motors Ford and Kia:
I normally try to avoid dealerships for auto repairs, however I decided to try this dealership because it was highly recommended. Enrique Velez assisted me through my entire repair experience. Not only were my calls returned promptly when I had a question, but he also called twice a day for status on my car. He provided options on parts and prices, considering my budget. As it turned out, my car was repaired good as new at a surprising low cost. It was much better than I espected and I couldn't be more happier. I am definitely going back.

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caradicrasto
8/25/2011 7:40:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Enrique Velez

My Review of Citrus Motors Ford and Kia:
I have been taking my 2006 ford mustang to this dealership for a while now. I am very satisfied with the quality of work, friendliness and overall experience i have received at citrus motors. Customer service is excellent. Enrique Velez helps to make sure my car is examined thoroughly and notifies me immediately with any updates regarding my mustang during services. I will continue to return to this dealership.

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ssbunny
8/24/2011 11:56:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: stephen wells

My Review of Citrus Motors Ford and Kia:
I got my car and riverside and would never take my car anywhere but Ontario Ford. The service is great and they are great at working around my work schedule and getting me when my car is done. I told Stephen that I can not answer my phone and asked if he would text me and he does each time I come in to tell me the status on my car and when it is done. He is seriously the best service guy I have had the pleasure of working with. He has helped me with my issue with my car and helping me use my warranty on the issues I have had with my throttle body and sensors in my car. He also helped me out when my steering wheel accent was lifting from the rest of the steering wheel. Even the courtesy shuttle drivers were always pleasant and on time.

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jdalton86
8/20/2011 1:50:59 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tyson

My Review of Citrus Motors Ford and Kia:
Rewind to when I was car shopping at an Infiniti dealership looking at a G37 coupe they had in stock. At the end of my visit I was offered an extended test drive to take the car home. I had never heard of that concept and gladly accepted. Long story short, I ended up not liking the car after all. However, the entire experience with my sales woman was amazing. I felt like I was royalty. This got me thinking about doing the same extended test drive with the other cars on my list and I was real interested in a 5.0 Mustang. Even though I was a loyal Ford customer (2005 Mustang GT), I could not get one dealership to agree to let me take their vehicle off the lot without supervision. That’s fine, every dealer’s policies are different and I can respect that.
My last resort was Citrus Ford. I emailed the sales team and got swift responses from Tyson who was polite and praised the virtues of his dealership. Constantly I was told that they were a “No-Hassle” dealership, that I would be so amazed at how different they conduct their business compared to other dealers, and how they don’t operate on commission, etc. The whole nine yards and I have to admit I was impressed. Tyson said that he would allow me to take one of their new 5.0 Mustangs out from open to close on Saturday and I gladly accepted. So, I set up an appointment to come down today at 8 a.m. Yesterday I received a call from Tyson letting me know that he would not be in and that Charles would take care of me. At that time I confirmed with him the specific vehicle I was looking at and he said they still had it and it was ready to go. Well, today I arrived at 8 a.m. today and was greeted by Charles who seemed like a nice man. Charles brought me to look at a 5.0 and I noticed right off the bat it was not the specific one I was looking at. We then walked around the lot, to the back lot, and into the service center to see if it was in there, and he couldn’t find it. We then went inside the sales offices where I was informed they had that exact vehicle at a car show. Never mind the fact that I confirmed with Tyson he had the vehicle on site the night before. I wasn’t disappointed with Charles, apparently no one informed him of anything that was going on, but I was beginning to doubt the whole “No-Hassle” experience.
I was then told I could instead use the other 5.0 they had on the lot. Next we went inside for the paperwork. At Infiniti, I filled out a short, half page form that basically said I was liable for the vehicle, wouldn’t take it outside the county, etc. Poof, done, keys in hand. Filling out a supermarket rewards card is more difficult. So, I expected the same. Instead, I was greeted with a credit application to which Charles told me his service manager wanted me to fill out. I explained to Charles I did not want to talk numbers or look at financing until I found the exact vehicle I wanted to purchase. He then told me he would have to talk to his service manager who should be in shortly.
I then spoke to Mario in the service department who was very knowledgeable and answered all my questions about the warranty. After that I walked around the showroom looking at the Cobra and the classic Mustangs they had, sat down and browsed my phone, etc. Finally the service manager walks up. He introduced himself as Tyson, the same one I had previously spoken to over email and the phone. I explain to Tyson that I don’t want to start filling out credit applications until I find the exact car I want. He then began to pressure me about financing and how they needed to see my credit. Then, it gets much, much better. He goes off on how “kids” come into the dealership all the time wanting to test drive his Mustangs and tear them up and how they need to know if I am a serious buyer which they can only tell by me agreeing to run the finance numbers.
I then asked him why this was never mentioned before? His response was this was “a given”. Really? News to me. I don’t even own an Infiniti and they had no problem, but apparently a loyal Ford customer has to go through the hoops. I then tried to explain to him I am standing firm about not going through financing until I find the vehicle I want, that I drove 30+ miles on way to get there, and that this was never mentioned before. He then became extremely rude and told me again all this was “a given” and he continued to lay the pressure on. I then thanked him for his time and shook his hand and walked out. As I was walking away he muttered something at me which I could not make out. I will never go to Citrus Ford again. I cannot begin to disagree with their “No-Hassle” motto. I wasted my time by driving 65 miles round trip only to be pressured into looking at financing about a car they didn’t even have on the lot. Charles in sales and Mario in the service department seemed like polite gentlemen, but their sales manager, Tyson, takes the cake. I’ve never been so rudely treated or pressured by a car salesman in my life.

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EILENE ROBLEDO-CABAN
8/18/2011 2:49:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: STEVE WELLS

My Review of Citrus Motors Ford and Kia:
TO WHOM IT MY CONCERN, WHEN I WALKED INTO CITRUS FORD SERVICES WRITER STEVE WELLS GREETED US WITH A SMILE AND ASKED HAVE WE BEEN HELPED. FROM THERE ON STEVE MADE SURE OUR NEEDS WHERE MET STEVE WAS VERY PROFESSIONAL AND COURTEOUS AND VERY VERY CONCERN HE MADE SURE I GET BACK ON THE ROAD SAFE. FOR NOW ON I WILL CONTINUE COMING FOR ANY FUTURE NEEDS. CITRUS FORD YOU HAVE MY BUSINESS AND TO THE MANAGER THANK YOU SO VERY MUCH FOR UNDERSTANDING MY SITUATION.

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RuebenDA
7/15/2011 2:33:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Meschon

My Review of Citrus Motors Ford and Kia:
Brians assistance and customer services was 10 out of 10. He explained all the needs my car needed. He created a welcoming and learning environment, while getting all the maintenance my car needed. I plan on doing business with him in the future.

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