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City World Toyota

4.5

536 Lifetime Reviews

3333 Boston Road, Bronx, New York 10469
Call (718) 655-7000

Top Reviewed Employees

Devon  Lyncook, Certified Sales Professional , City World Toyota

Devon Lyncook

Certified Sales Professional
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fabian Madera, Certified Sales Professional , City World Toyota

Fabian Madera

Certified Sales Professional
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Dunkley, Certified Sales Professional , City World Toyota

Keith Dunkley

Certified Sales Professional
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jimmy  Johnson, Certified Sales Consultant, City World Toyota

Jimmy Johnson

Certified Sales Consultant
4.3
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

August 01, 2017

"Horrible customer service "

- Jesstipa

This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at all. They caught attitude with me after I expressed my anger for being hung up on multiple times. Do not deal these people.

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Employees Worked With

I can't hear there names when they introduce themselves

July 22, 2017

"Got soaked by CityWorld Toyota."

- Mad as xxxx and waiting for resolution

I had my gear shift cable changed at Cityworld Toyota in the Bronx N.Y. When it became warm enough to use my air conditioner some weeks later, I discovered my passenger side carpet was soaked. I went back to see the person who handled the paperwork for my repair . I believe he was either out to lunch or on vacation. I showed a few service people the receipt showing I had work done there. I was told it would be $149.00 to have a look and give an estimate(!) I went to a business client of mine who has a shop and works on exotic Italian cars. The first thing he did was slowly pull back the front carpet starting from under the glove compartment. He showed me the air conditioner drain hose on the floor instead of through the hole in the floor a few inches away from where it belongs! Apparently the tech who did the job did not re-route it through the floor. Problem now solved. I called the service manager who claimed it was NOT possible for the tech to do this and told me to watch U-tube videos on how the job is done instead of OWNING UP TO MAKING A MISTAKE. . I called two other Toyota dealers I normally deal with, without disclosing my name. They said it is very possible this can happen. (Yes, I would have used these dealers if I could have. My shifter cable happened to fail about 400 feet from Cityworld Toyota.)The drain hose outlet just happens to be in the center of the floor near the center console where the shifter is, where they had to do the work.. I pulled up as much carpeting as I could, placed towels underneath and got out most of the water. I propped up the carpet underside with small wood blocks raising the carpet up about four inches. I put a huge tub of Damp-Rid on the driver's side rear floor. Baking the car in the sun, and driving with the windows opened dried it out without mold forming. Lots of my own time and gasoline. I have not resolved the problem with this dealer yet. The service manager DID offer to dry out my car. Why would he do this if he said the mistake was not possible? I have two witnesses, photos and video of the carpet being pulled up. I will soon see what Cityworld does for me. (Or what I may do) They certainly were happy to take nearly $700.00 for the shifter cable repair. I may post a review after I visit them again.

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Employees Worked With

Giancarlo

June 24, 2017

"Bait and switch "

- PaulP

I am not some unreasonable person but my wife tried to purchase a car from Dayden Carr we had a dead line to meet and they did not car came in few days after we needed it I called and kindly asked Rob the manager for my deposit back he told me we signed a contract which all we filled out was an application and it got a little heated and he said no refunds and hung up. All I want is my deposit refunded.

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Employees Worked With

Robert Tineo
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dayden Carr

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Photos & Amenities

  • Guest Parking
  • Comfortable Lounge with Cable TV Entertainment
  • Guest WiFi
  • Children
  • Free Coffee
  • Vending Machines | Snacks and Drinks
  • Authorized Toyota Parts & Accessories Dept.
  • Factory Certified Service Technicians
  • Large Showroom filled with New Toyota Models