Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of City World Toyota:
My experience with City Work Toyota in the Bronx was the absolute worst experience I have ever had. I was lied to, and deceived for the sake of a sale. I went in to sign a lease for my dad who has bad credit. I spoke to the dealer who knew this car was not for me. We talked about financing. I asked specifically what do I need to bring with me when I come to sign the lease and he said nothing. When I got there they had wanted a down payment which I wasn’t prepared to pay so the taxes and fees were put into the overall bill increasing the monthly payments. I should have known then, but for my dad I signed the lease. I asked the dealer that if for any reason I would need to return the lease can I bring it back. He said yes, I may have to pay a penalty, but he assured me that I could return it. I even called him after I got the lease and he assured me that if I ever needed to return it I can. That was February of this year. By April I knew the payments were too much for my dad and I called to return it. He never returned my calls. I called the complaint line and put in a formal complaint. They informed me that everything I was told by Bronx Toyota was wrong. I can’t just return a lease it has to be repossessed, or pay the balance on the lease and return it. I called a lawyer who contacted Corporate Toyota, and they refused to get involved. They stated that each Toyota is their own entity and I would have to deal with them directly. When I finally got someone from the dealership on the telephone in late June I was told the best they could do for me was give me a coupon for a free oil change. I made it clear this car is a huge financial burden and I don’t want it. She said she couldn’t help me. I decided to ruin my credit and do a voluntary repossession. I took the car to the dealership and they refused to take it. They said the lot is full and they can’t accommodate me. I put the car on leasetrader, but no one wants this car.
NEVER DO BUSINESS WITH CITY WORLD TOYOTA in the Bronx. Hey will lie and cheat to make a sale, and then not assist you in any way after. Their service is poor, and I would NEVER again do business with them or recommend them to anybody.
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