Claremont Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Claremont Toyota:
Initially we came in to check out an ad we heard on the radio. We had called in first to verify it, which someone did and so we came out from San Bernardino and when we came in, it wasn't actually true. We were pretty mad and talked with a manager about how we felt. He was very kind. I can't remember his name but he was superior in the way he spoke with us and handled the entire situation. He also sat us down with a man named "Mo" who talked with us about our financial situation and assured us that we wouldn't have to hassle with haggling and he would work with us and ease our stress after what we already had dealt with with the previous sales person. We then met Tommy Avila. He is an outstanding individual, not just as a salesperson, but a person. He is kind and caring and willing to go the extra mile for you. He worked very hard that HOT day for us and we traded in two cars that day and bought two cars from him that day. The entire team that we worked with that day was superior albeit the people we initially spoke with. I have since been in to the service dept. as has my husband and each time the people that we are in contact with could not be any kinder or more professional. I have never been in a dealership with such attentiveness, kindness and personable service. Thank you! Jennifer Hosch

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Claremont Toyota:
Dealt with Internet/Fleet sales and was offering to pay an extra $500 for the color that I wanted, which was also a price match to another dealer.
After calling back 2 or 3 times, the internet sales guy told me "if you want to play games then just go ahead and buy from the other dealer".
First off, Claremont prides themselves in beating prices, even Federal Unions, Sams Club, Costco, AAA, etc.
I was willing to pay an extra $500 and only wanted them to MATCH, not beat, the competitor and they respond to me rudely like that.
I definitely was not impressed nor did I buy from them.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Claremont Toyota:
Claremont Toyota not only gave me the best price, there were NO GAMES. They emailed me the complete quote with breakdowns and the out-the-door price within 60 minutes. When I arrived at the dealership the next day, everything was exactly as they said, they treated me with respect and showed professionalism and the financing department was quick to close the sale and complete the paperwork with no pressure to purchase add-ons. We were out-the-door with our new car in 90 minutes after arrival. I had an excellent car buying experience. Both the Dealership and even the restrooms were spotless. I would highly recommend Claremont Toyota.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Claremont Toyota:
Claremont Toyota not only gave me the best price, there were NO GAMES. They emailed me the complete quote with breakdowns and the out-the-door price within 60 minutes. When I arrived at the dealership the next day, everything was exactly as they said, they treated me with respect and showed professionalism and the financing department was quick to close the sale and complete the paperwork with no pressure to purchase add-ons. We were out-the-door with our new car in 90 minutes after arrival. I had an excellent car buying experience. Both the Dealership and even the restrooms were spotless. I would highly recommend Claremont Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Claremont Toyota:
John Ho is one of the sales manager for the Chinese-speaking sales department at Calremont Toyota. He gave a false quote over the phone for a 2005 Solara SEL V6 with side curtain airbag and VSC(quoted $25,000 out the door) that I was looking for. I have called three separate occasions and he assures me that the quote is for the specified car with all the requested option. <br><br>However, when I go into the dealer, he had me picked out the car I wanted. Then quoted me $27,700 for the car out the door. After at least an hours of my time, he took me to the lot to look at the 25k Solara he quoted me....and it was a SE V4 (according to him, he made a mistake...by the way, while I was talking to him, he claimed that he sold on average 100 to 150 cars a month). If he knew it was a SE (which he should..being a manager and sold &gt;100 cars a month. I am sure he knows the difference between a SE and SLE V6), why couldn't he tell me when I first walk in, instead of making me drive 30 miles in traffic (took over an hour) and lied to me for over an hour at the dealership. <br><br>In the dealer's lot, John again try to sell me the $27,700 Solara I picked out. I refused to pay anything more than what he quoted me over the phone, he then simply turned around and walked away from me without saying anything or apologize for lying to me. <br><br>I believe I have been misled and mistreated. This type of dishonest, deceiving, and unethical salesperson/dealership should not get any of your business. You deserve much, much better.

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