Classic BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
If you live anywhere in the Dallas area and have a problem with your vehicle that you can't seem to have solved anywhere else, then I highly recommend you give Lenny a shot at Classic. Lenny Rich is by far the most professional, the most knowledgable, the most respectful, and the most intelligent service advisor I have ever worked with at any dealership ever in my life. He is absolutely amazing, will stop short of nothing to ensure your satisfaction, and is extremely attentive to your specific concerns. I can't recommend anyone anywhere else more highly for BMW service. You must give him a try if you haven't already done so. Phenomenal!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
I did not buy my 3-series at Classic but I have been back for service a few times. All service I had done was with Letty. All had great results.<br>Although once when I took my car for service of alternator that went bad (Classic fixed since it was under warrenty), I got the car back with a HUGE bit of paint taken off the front bumper. I called Letty back to the car and showed her, she went back and checked the log report and said the car was checked in with no damage. So Classic paid for the full repair of the bumper, and I got a loaner car for the time it was in the shop. <br>All in all the service was great for me.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
I had my previous 3-series serviced in Classic BMW before and had relatively good experience. However, this December of 2003, I've brought my X5 4.6is to Classic BMW to install SMARTIRE, tire pressure monitor (TPM). When I got the car back, I test drive to see how the TPM works for my car. I found out one square inch of paint was completely knocked off on the right rear wheel and also other small dark scratches that are not that noticeable. Additionally, the interor trim had a few deep scratches. I immediately (3 minutes) told Letty Smith, my service advisor, about this. She agreed to refinsh my wheel at another day 'cause the time was too late on that day. Later on, they were not willing to guarantee to take responsibility to fix any collateral damages that might result when I bring in my car again. Jonathan Berry (Service Coordinator) even claimed the wheel was chipped BEFORE I brought the car in even though they were still willing to refinish my wheel. But, who will take the car in after being insulted like this. I was very surprised by the implied personal insult that I lied about the chipped wheel. I would NEVER recommend anyone who is concerned about the integrity of the dealership should have their cars be serviced at Classic BMW at Richardson.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Classic BMW:
Purchased a new 745i with lots of problems. Classic will not stand behind anything. Have had the car in 5 times in first three months. Have to have the car in multiple times for them to look at and fix anything.<br><br>Tom Stinton is a great service advisor. He is the only good thing at this dealership. Sales side is arrogant and difficult. Would not purchase from them again and am sorry I did in the first place. Would not recommend them to anyone. GO ELSEWHERE

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
Bought 4 cars there - always paid full MSRP because I'm buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never charge above MSRP - on sheer principal - and I respect that.<br><br>Service has been about as good as it gets. They are very efficient. The car is usually ready when promissed, cleaned (semi-detailed!)and the work is done right with no collateral damage. I'd buy from them forever if BMW's styling hadn't turned so ugly these days.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
Any person that rates this dealer as average or excellent is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealerships i have ever dealt with and i have dealt with more than the average customer. Avoid this dealer like you would a plague, or possibly bacterial meningitis...<br><br>The staff here is beyond arrogant, rude, and incompetent. You see, this dealership is located in a rather affluent area of Dallas. As a result (im guessing), they dont bother treating customers fairly because there is an endless supply of wealthy individuals with money. So, they dont actually need to be amicable or respectable in order to try and sell cars. The cars will get bought with good or bad customer satisfaction/service. (I cannot help but appreciate this from a business standpoint)<br><br>Regardless, how long does it take to change oil? 30mins, maybe an hour if you are clumsy or grasp things slowly. Well for Classic BMW, try 4 days and still not done. Perhaps the instructions used big worded phrases like &quot;rotate screw counter-clockwise to loosen and remove&quot; so the staff was unable to service my vehicle.<br><br>To visit Classic BMW in Dallas -<br>Appalling Service, Appalling Satisfaction<br><br>P.S. dont take my word, go visit them and learn for yourself.<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Classic BMW:
They knowlingly sold me a &quot;new&quot; 7 series that had been repainted...not just a scratch, but the entire top 1/2 of the car. When I called them on it 10 days after taking delivery, they stonewalled, all the way up to the owner. Took 3 months of working with BMW corporate to finally make things right. <br>The replacement they gave me had a dead battery when I went to pick it up.<br> This all happened some time ago, but memories are long...and the ownership remains the same.<br>Can check out more current problems at the DFW BMW owners group board on Yahoo. LSCChat @ yahoogroups.com <br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Classic BMW:
I bought my car from them and take it in for service. Purchasing experience was so so pleasant. Their prices are high, they're not willing to budge much, and everyone who I worked with--from the sales guy, sales manager, finance--weren't that friendly. <br><br>The service department experience is pretty good. They're usually fast and courteous. Quality of work is just so so. I've taken my car in several times for minor squeaks and rattles--sometimes they made it worse, one time they left a loose screw in the door that rolled aroud, and every time they lube my door seals they get silicone all over my seats and dash. Kind of sloppy. However, I tend to forgive them because they've given me a loaner painlessly every time, and the car always comes back super clean!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Classic BMW:
I'd like to post a follow up after server more visits to the dealership.<br><br>I had a broken part in the trunk and the parts department was fast and friendly. Buying from them is easy. <br><br>Some other issues have come up and the service has been great. The car always comes back fixed and better then when I left it. The fixed a door squeak the FIRST TIME I asked them about it (still am amazed). Even though the car isn't their top of the line (330ci) I feel like I'm treated like I'm driving a Z8.<br><br>If you live in Dallas I'd say the service is top notch from this dealer. As for sales I've only bought an extended warranty through them and it was easy and painless as well. A little cheaper than Warranty Gold as well.<br><br>If I ever buy another BMW from a dealer I'll see if they want to earn my business.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Classic BMW:
I haven't bought a car from them but I can commet on the service side. I would buy from them in the future though.<br><br>For my .02 cents. Classic BMW in Dallas Texas has been very good on the service side for me. I tell them what is broken and they fix it. Prompt service when I go in as well. I get the car back in 1-2 days max. Service is fast and friendly. <br><br>I wandered around the new and used car lots and nobody came up to ask me if I needed any help. I guess I looked like a teenage scrub looking at his dream cars? Or they have a low pressure sales strategy. When I asked for a sales rep they found one. I like the fact I wasn't treated like meat in a tank of pirahna like at every other manufacturer's dealership. <br><br>I'd buy a car from em in the future.

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