mrshannon42 4/25/2013 2:38:38 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ed FreshwaterNancy GermanoSusie Laxton Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Claude Nolan Cadillac: Ed showed superb knowledge of ATS, Great willingness to explain features. Susie was especially helpful and efficient going over paperwork. Nancy eager to support purchase. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 4/29/2013 11:49:27 AMThank you very much for taking the time out of your day to leave this wonderful review. Ed, Susie, Nancy and everyone else on our team are absolutely head-over-heels when it comes to helping great customers like you find the best car for them. Everyone is different with varying needs, goals and objectives. That's why our team prides itself in knowing as much about our vehicles, as possible, to provide you with the best service and advice in the industry. I'm glad you were able to get on your way in a great new ATS. They are outstanding vehicles and I am sure it will treat you well. Until next time, drive safe and stay well!Sincerely,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
danielbutler 4/14/2013 2:21:20 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ed FreshwaterSusie Laxton Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: From the first moment I entered the dealership the staff was friendly, courteous, and respectful. Although they are focused on sales, they give you space to explore the vehicles and help you make the right vehicle choice rather than trying to pressure you into making a purchase.Ed took time to introduce me to each of the vehicles and allowed me to take two test drives. On my first visit, I was not ready to make the purchase. However, within about a month, I was ready, and Ed was able to locate the perfect vehicle for me. He was able to effectively coordinate my trade and some extras I ordered with the vehicle. Ed was very responsive to my phone calls, and respected my schedule. I am approx. 35 years old, and Cadillac is not known for selling to my age group, but this dealership made me feel like I was as important as any of their traditional customers.Susie did an excellent job in explaining all of the paperwork, and made finalizing the purchase a wonderful experience. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 4/15/2013 11:28:32 AMDaniel, I appreciate you taking the time to leave this reflection of your recent dealership experiences. Regardless of age, experience, if you're a first time buyer or have purchased many vehicles in the past; we treat all of our customers the way we would like to be treated. Whether Ed is helping you locate that perfect car through the use of test drives or if Susie is helping to thoroughly explain all of the paperwork, we're here for you all the way. I am very glad to hear that in the end we were able to get you into a great new Cadillac! Enjoy the new car, drive safe and we look forward to seeing you again soon.Sincerely,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
evenpar 3/25/2013 1:31:07 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Nancy GermanoSteve Terbrueggen Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: N/A Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: Steve Terbrueggen was a terrific help, extremely knowledgeable and professional. Very clear in explaining the multitude of features in the XTS which we eventually leased. He will be the one we go to when this lease is up and it is time for a new one. I initally called Nancy Germano in the service dept, I knew her from a previous dealership. She recommended Steve and she was right on. She and Steve are the best. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 3/26/2013 11:50:09 AMThank you so much for taking the time to leave this wonderful review. Steve is a valued member of the Claude Nolan team and will be delighted to hear that you had such a memorable car-buying experience. Our team is dedicated to aligning your needs with the car that best fits your lifestyle. We accomplish this through years of automotive experience and one-on-one customer service. Stop by anytime if you ever have any additional questions or concerns! If you're interested in saving even more money on your next visit, check us out on Facebook and Twitter for the latest coupons, deals and specials.Regards,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
Beckwilber 3/3/2013 9:32:06 AM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Michael Kelso Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: I found the car I was interested in online. Michael Kelso greeted me upon my arrival and was very helpful in letting me take the Lincoln Zephr for a test drive. I thought the overall experience for my purchase was handled without a hitch. Thanks Michael. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 3/4/2013 11:36:57 AMBeck, it's great to hear that your dealership experience went off "without a hitch!" We go above and beyond to facilitate the car-buying venture so you can relax and enjoy the experience...and your new car. Whether our customers start their search online or at the dealership, we're there with you, every step of the way. Enjoy your new car and don't hesitate to stop by if you ever need anything else. Also, since you started your process online, check out our Facebook and Twitter pages for the latest and greatest here at the dealership.Best,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
mouroj 3/1/2013 3:05:12 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: John Cummins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Claude Nolan Cadillac: John Cummins was a great salesman--one of the easiest to work with that we've ever had. He's personable, friendly, knowledgeable and an all-round pleasant gentleman. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 3/4/2013 11:46:06 AMJohn is a valued member of our team and will be glad to hear that you had such positive things to say. Everyone here at Claude Nolan, surpasses expectations with a fierce dedication to providing a warm and welcoming atmosphere where we can use our automotive expertise to assist with your every need. Whether identifying the new car that's right for you or helping fix a mechanical issue down the road, our services will be industry leading, every time. We look forward to seeing you in the future!All the best,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
larryfannon 2/27/2013 11:53:42 AM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Chuck Motes Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: Chuck Moates made this the easiest car purchase ever. I would highly recommend him to anyone.Friendly and very efficient. Also the loan officer was very helpful. Thanks to all who made my purchase pleasant. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 2/28/2013 12:53:49 PMLarry, I want to start off by thanking you for taking the time to leave this review. Everyone on our team, including Chuck, strives to facilitate the entire car-buying process from start to finish. We believe that owning a new vehicle should start with a memorable dealership experience and I am glad to hear you felt our service to be friendly and efficient. Please don't hesitate to stop by or call if you ever have any questions or concerns. In the meantime, I invite you to check us out on Facebook and Twitter for the latest and greatest here at the dealership!Regards,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
dcfort 2/27/2013 7:46:06 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Chuck Motes Customer Service: 5 Quality of Work: 5 Friendliness: 4 Overall Experience: 5 Pricing: 5 Overall Score: 4.8 My Review Of Claude Nolan Cadillac: I purchased a new vehicle from Claude Nolan Cadillac. This was my second purchase from this dealership. Chuck Motes was a great help and took care of all my needs. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 2/28/2013 1:03:34 PMI am glad to hear that we have been able to establish a lasting (two car) relationship with you! Our team takes great importance in providing customers like you with an experience, unparalleled elsewhere in the automotive world. Whether you're coming in for servicing or sales; we are here to help you out and accomplish whatever goals or objectives you may have. Stop by anytime you ever need anything--we're here for you. Also, if you want exclusive coupons, deals and specials; visit our Twitter and Facebook pages.Sincerely,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
Armychef 2/27/2013 12:49:03 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Johnson Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: I had a great experience with Claud Nolan. Would recommend them to anybody. Mark Johnson is a great salesman and he never pushed me into anything I did not want. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Claude Nolan CadillacAdded: 2/28/2013 1:10:12 PMI am happy to hear you had a great experience! While we don't push our customers, we do push ourselves to provide an exceptional car-buying experience for any and everyone who walks through our doors. Mark is a valued member of our team and will love hearing that you enjoyed your new vehicle venture. We devote our automotive expertise to helping find you the right car at the right price for all your needs and objectives. Thank you for leaving this review and if you need anything, just let us know. Until next time, there's Facebook and Twitter for the latest dealership insights.Best,Bruce StricklandNew Car Sales Managerbruces@claudenolan.com
Carvone 10/15/2012 1:51:02 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Nancy Germano Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: When other dealers tried to play dirty with me with my warranty service, Nancy Germano stepped up to the plate and hit it out of the park. She went above and beyond what she had to do to make sure I was completely satisfied with my Cadillac warranty service. After a completely relaxed buying experience last year for an Escalade and now Stellar customer service for my STS warranty there is no doubt I am and will be a long time customer of Claude Nolan Cadillac. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
KRookey1 4/29/2012 11:14:25 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Chuck MotesSteve Terbrueggen Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Claude Nolan Cadillac: My family have purchased Porsches, Mercedes, Jaguar, Corvettes, Infiniti and many other brands. This dealership is as good or better than any of the other dealership purchases made. They are soooo friendly, have a beautiful dealership and concerned that you make the best purchase to meet your needs in a non-pressuring fashion. HIGHLY RECOMMENDED! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review