Clay Cooley Volkswagen of Lewisville

Unfortunately I had a very bad encounter here. Not only was my car never properly diagnosed but they accused me of “ghosting” them for payment and charged my card and my insurance. When I went int Not only was my car never properly diagnosed but they accused me of “ghosting” them for payment and charged my card and my insurance. When I went into the store I was cut off, called a liar and said I have left them no choice. After I sent in documents showing I had never been contacted and in fact the dealership never followed up with me…I was never given an apology. They attacked my character when they knew they were in the wrong to begin with. And like I said, my car was never even fixed. Will not be buying another car. More

Find Liam in service. That guy was amazing and earned by business. I will be back. That guy was amazing and earned by business. I will be back. More

Mr.Ehrichs was super patient and helpful. He helped me rearrange my appointment and got me scheduled for another next week to get something cared for. rearrange my appointment and got me scheduled for another next week to get something cared for. More

Great service and such a nice people. There were really helpful, kind and did a great job for sure There were really helpful, kind and did a great job for sure More

Service advisors are very helpful & informative. Technicians get to the root cause of the problem & offer recommendations for service to extend the lifespan. Technicians get to the root cause of the problem & offer recommendations for service to extend the lifespan. More

The service are knowledgeable and friendly. They get you checked fast and get you back in your vehicle as soon as possible. They get you checked fast and get you back in your vehicle as soon as possible. More

The whole experience was great, from the drop-off service to working with Liam. Even though the name changed, they are still offering top-notch customer service. to working with Liam. Even though the name changed, they are still offering top-notch customer service. More

The time spent to this dealership is always delightful. I love the water and coffee availability. The service people are nice to work with. Liam specifically is very communicative and great at keeping upda I love the water and coffee availability. The service people are nice to work with. Liam specifically is very communicative and great at keeping updates while my car is being worked on. He is kind, patient, and honest. Thank you very much. More

From the first contact with Jafri to being picked up from a conference to driving off the lot, the whole process was seamless and comfortable. I was asked multiple times if I needed anything while waiting (m a conference to driving off the lot, the whole process was seamless and comfortable. I was asked multiple times if I needed anything while waiting (minimally at that) for me to take ownership. The financial work was quite easy. Customer service is definitely something this dealership takes seriously; as someone who is in the people business, I observe how the team interacts with their clients but also with each other. It was top-notch. Thank you for you making this experience so smooth! More

I could not be more happy with the service they provided. I explained to Timothy what was going on with my car and concerns over the phone. He was accommodating and was able schedule service for my car that I explained to Timothy what was going on with my car and concerns over the phone. He was accommodating and was able schedule service for my car that same day. The service team took care of the issues and gave me back my car that same day. I will be taking my car there for scheduled service for sure. More