Clay Hyundai

Reason for Visit: Sales

I recommend this dealer: No

My Review of Clay Hyundai:
We have already purchased 2 vehicles from this dealership and went in to trade in our 2006 Tucson for an Elantra.We discovered that we were more than a little upside down on our trade. This was a little dissapointing as we realized we probably didn't make the greatest of deals the last time in. Ok, lesson learned. Moving on, we spent the better half of an afternoon trying to make a deal and left the dealership with an offer but no papers were signed. During the ride home we decided that this was not a great deal and called and cancelled the proposed transaction. End of story, we thought. The next day I get a call from Ricardo who would really like to help us so he sweetens the deal. However it wasn't sweet enough so we negotiated back and forth for a couple of days. Ricardo had to keep checking with his boss (chris)and I had to keep checking with mine (wife). I made my final offer and Ricardo said he'd check with Chris. The next day Ricardo calls with their final offer which was about 400 more than mine so we accepted. We made an appointment to come in on Thursday the 3rd for as Ricardo states to get all the paperwork done and both of us have to be there. This is where it starts to get sketchy.We arrive on Thursday and pick out the color. Ricardo asks for a check to hold the deal so we gave him one. He then says we can pick up the car on Saturday at 2pm. Ok we ask but I thought we were here to sign papers. He says no we already have your signature on file and we'll finish on Saturday and by the way we only need your wife here.So why did you need both of us here I ask and he says to help pick out the color.Well I didn't need to drive 30 miles out of my way to pick out a color. Saturday comes and my wife arrives at Clay Chevrolet and Hyundai to pick up the car. Ricardo meets her at the door and says "I just tried calling you but you can't pick up your car today" Why she asks, "because the wholesaler hasn't signed off on the trade and he won't be back until Monday". "You can pick it up on Monday". So Monday arrives (today) I call Ricardo to let him know we are on our way and he says he needs to check if it's ready and he'll call me right back. That's the last I heard from Ricardo. A few minutes later Chris the manager calls me and says we can't do the deal as agreed upon. The wholesale market has changed and unless we come up another 1500 dollars the deal is dead. Are you kidding me. We debated for a while but bottom line I could not force him to sell me the car at the agreed upon price. So buyer beware at Clay Chevrolet and Hyundai and make sure you get your deal in writing because INTEGRITY is non-existent.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Clay Hyundai:
I contacted this dealership by e-mail looking for pricing on a car. They did respond but said they didn't have it in stock so they weren't interested in giving me a quote. I bought a car from another dealership that was willing to sell me what I want, not just what they have on their lot.

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