I looked at an nissan altima last week and agreed on a price/trade in. Was to pick my new car up today. I called Nick's phone line and left a message that I would be by around 1pm today and if it was a problem with the time to call me back. Well no return call so my husband and I went to the dealership at around 12:50pm. We were greeted and told to sit and wait in the waiting area. Then Matt from financial came to have us sign papers. We sat for an hour with Matt waiting for him to enter in all the information into the computer, a call to our old loan bank for payoff, a call to new loan bank, by now my husband is playing games on his cell phone as we wait. Then we go out thinking we are all set and told Nick is late stuck in traffic he will be here shortly. When Nick arrives he told me the car is NOT ready that I told him I would be there at 5:00, which I never told him a time as I needed to check with my husband and I would call him. I then asked if my rainguards were on that i had ordered he said oh yes they are, and how about the car mats, oh yes they were in there, but they needed another half hour or so to finish detailing the car. Meanwhile as we were sitting and waiting a nice gentleman came over and noticed we were not smiling or happy, his name was Tony, and he appologized for what was happening. Tony also asked Nick to appologize for being late and all that had happened, we got no reply! At this point I am about to say forget it keep your car! Well we go off for about half an hour and come back and sit in the waiting area, it's now 3:15pm, and we get a call our new car was ready when do you want to pick it up I said I am in the waiting area now! Well a nice gentleman with whom we did not get his name said I am taking over for Nick, I am going to transfer the plates and you will be all set to go. Well I go out to the new car and their are NO rainguards on the car, nor are there care mats like promised!. So this poor man had to go running through the parking lot trying to get mats out of another care for us, and at this point they now lost the sale of the rainguards, I will buy them elsewhere! I will have my car inspected there within the week and will never ever go back there again. My happiness of getting a new car was now great sadness for not only ruining my day but my husbands out of work for 2 1/2 hours, and I had a meeting at 2:30 for my busines that I had to cancel at the last minute. My time is precious and I am so very upset for this entire day and how we were treated, except for Tony and the last gentleman that took over for Nick. Customer Service should be number one and we would have really appreciated Management noting what had happened and appologizing, it was all completely unecessary and very upsetting, not to mention the time I had out of my work and my husband.
I Recommend This Dealer:
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