Read Reviews Clear Lake Volkswagen

Clear Lake Volkswagen

Clear Lake Volkswagen

15100 Gulf Freeway
Houston, Texas 77034


Sales: (800) 876-6541
Service: (800) 896-3184
Parts: (800) 875-8137

Manufacturer: Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.8

24-Month Rating

based on 57 reviews

4.7

4.7 out of 5

71 lifetime reviews

Clear Lake Volkswagen

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Certified: Clear Lake Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Clear Lake Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 PM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Express Service Shuttle Service
Free Coffee Television
Free Drinks Vending Machines

Jhoarau
4/30/2013 12:46:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
Bill SummersBill Summers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Walked in to Clear LAke VW and received excellent service. The sales staff was knowledgeable about the cars and were helpful in fitting me into the right vehicle. Will do business with them again.

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Howiej
4/30/2013 9:30:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Best car buying experience!!! I highly recommend clear lake VW. No hassle at all I bought my new Jetta over the phone with a trade. I would definitely buy another car from them again!

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davidt12
4/29/2013 11:27:50 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith BrownKeith Brown
Scott MooreScott Moore
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Vw of clear lake and their associates truly make buying a new car easy. They are all generous, patient, and understanding of your needs. This is the second car I've purchased from them and both times they were able to ship in the vehicle I wanted. Customer service is excellent and the next time I want a vw, it will definitely be through them. Scott Moore, Justin Robert, Tom Baxter, and Keith Brown all deserve recognition for the reliable, fast, and accurate service they have provided.

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htownhman
4/28/2013 6:52:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

In my 35 years of car buying experience, this was by far the best I have had! Justin was tremendously easy to deal with when contacted over the internet. He took my request very seriously, delivered an offer sheet immediately upon request with a much better price than I had initially anticipated. He worked hard to find exactly the car we wanted, and had it delivered and prepared on time. Even threw in some extra items we didn't ask for. Car was well prepared, we were in and out in an hour. I would highly recommend Justin to anyone considering purchasing a VW, and hope to be able to work with him again in the future.

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chekka76
4/24/2013 11:30:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Love it. It was fast and smooth service. It took me less than a day to submit my car info and get to the dealer and trade it for VW GTI.

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sonjaj34
4/15/2013 11:35:12 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

I spent a week emailing back and forth with Justin asking him every quesiton under the sun on several of the VW models. Justin was more than helpful and answered all of my questions. After careful research I decided upon the VW Beetle. Justin helped to make the transaction quick and seemless. He went above and beyond the call and I would recommend him to anyone looking to purchase a new VW. Justin you ROCK!

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AlexeiSavitski
4/9/2013 10:53:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd MorganTodd Morgan
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Sent a request for quotes through Edmunds. Todd was the only one with specific deal that caught my attention. Later Justin picked it up and found exactly what I needed out of town. Everything was very efficient and I closed the deal in a week from the first contact. Very professional guys.

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ashleywallace2709
4/4/2013 9:17:03 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Langstaff
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Volkswagen of Clearlake blew me away with their incredible professionalism and phenomenal customer service. I'm in the military and have had my VW since I joined, that being said she's been to quite a few dealers. This is by far the best dealer experience I've ever had. My service consultant was Eric Langstaff. He kept me in the know on everything that was going on with my car, and was incredibly helpful. He did an excellent job of breaking everything down, and explaining every part they were replacing. I arrived early for my appointment and was seen immediately, Mr. Langstaff walked right out to my car and had it pulled into the garage to diagnose the problem even though I was 40 minutes early. I can't rave about my experience with this dealership enough. Thank you so much!

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kdbrownrn
3/29/2013 10:43:14 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott MooreScott Moore
Justin RobertJustin Robert
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Justin was excellent! He made the buying experience absolutely painless! I would definitely recommend purchasing from him! I was in and out of there in 2 hours start to finish and driving out my new Volkswagen CC Luxury.

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Response From: Clear Lake Volkswagen
Added: 4/4/2013 6:41:01 PM

Thanks Kim!

I hope you love your CC. Call me if you have any questions!

- Justin

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drigard
3/21/2013 2:14:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin RobertJustin Robert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Clear Lake Volkswagen:

Justin was very helpful and explained everything very thoroughly. I told him exactly what I wanted and he really stuck with that and didn't try to put me in something that he knew I wouldn't be happy with. He kept me posted on everything and responded quickly to all of my questions. I absolutely love the Tiguan!

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