Coastal Volkswagen

Reason for Visit: Sales

I recommend this dealer: No

My Review of Coastal Volkswagen:
I have an issue with a Volkswagen that I bought from them merely 2 months ago. They have recently changed to only a BMW dealership, and I'm having to pull tooth and nail to have them help me with an issue that was created by the dealership and has nothing to do with the make of the car. I have spent the past week and half trying to get in contact with the sales member and out of the 15 times that I have called he has never been available. He did return a call once after a week of calling, but I was unfortunately in class and unable to take the call.
I would NEVER purchase another car from Coastal Motor Cars regardless of what kind of car they are selling because their customer service is deplorable. I have had such a bad experience that I might not even purchase a Volkswagen again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Coastal Volkswagen:
my car unfortunately broke down in corpus christi (i do not live there). what should have been a simple repair was not. the first mechanic i took my car to damaged the part that needed replacing and they sent it to coastal. when they finally called and told me my car was ready, i flew down to get it to find my airbag light on and my horn not working. the service department had already closed for the day so i drove my car 200 miles without a working airbag. i took it to a 3rd shop to have the damages corrected, and coastal motorcars has failed to assume any responsibility for their actions. the owner informed me that i had paid them to get my car up and running again, which is what they did. nevermind that they damaged 2 safety features on my vehicle. DO NO VISIT THIS DEALERSHIP.

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