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Coliseum Lexus of Oakland

7273 Oakport Street, Oakland, California 94621
Sales: (510) 895-3987

Makes: Lexus | Service Center
25% Recommend
2.3

5 Lifetime Reviews

Coliseum Lexus of Oakland
7273 Oakport Street,
Oakland, California 94621
Coliseum Lexus of Oakland Info
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5 Dealership Reviews
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Disappointed
3/06/2016
Reason For Visit
Sales (New)

"Failed to meet expectations"

Failed to meet expectations! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure. I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem? Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure... After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view. Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation. I will never coming back to this dealer again...Look at other options when buying a Lexus... Lexus prides themselves on "We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website... I had an "exceptional failure" with this dealership...due to lack of accountability...

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I Recommend This Dealer: No

Employees dealt with

All associated with this transaction

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zztop
3/08/2015
Reason For Visit
Sales (New)

"Excellent sales staff"

I live in Palo Alto have been phone shopping all over calling several Lexus Dealership trying to get in touch with the new car manager to get the rock bottom price. I called the dealer at Seramonte no call back. I called the Lexus dealer in Redwood City and left two messeges for the sales managers. No one returned my call. I guess they both have enough customers. I called Oakland Lexus they answered, didn't have to leave a messege. I spoke with Ahmed and he went over the GX I wanted and offered to even send someone to pick me up. Thats service ! I didn't take him up on his offer but I scheduled a time with him to come in. The whole transaction was simple and no games. I love my new GX and I sent my family member over to see him also and he purchased a RX350 a few days later. If you want a new Lexus see those guys at Oakland Lexus.

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I Recommend This Dealer: Yes

Employees dealt with

Ahmed

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ptalany
9/19/2014
Reason For Visit
Sales (New)

"Go somewhere eles............"

Making long story short……. Absolutely no respect from the sale person and the manager, wasted almost six hours and wanted to walk away, but did not, because they were 10 minutes away from our home and have the car we’re looking for. 8 months when by, and brought the car in for 1st complementary free service after 8 months with 10k on the odometer. Four hours later they call us up and say the car is ready to pick up. When we got there, I immediately notice all they did was a quick car wash and nothing else was done on the car. The check list indicates that they did oil and filter change, tires rotate, air filer check…… and other xxxxxxxxx. How do I know? I left chalk marks on certain areas that they can’t avoid not touching it. I also losing one lug nut each from a front and a rear wheel that if they did rotate those tires, those two lug nuts should have been tightening again. I pointed out all the stuffs they checked off on their check-list which they did not perform right there and then, and show them the proof. I reported to the manager and also filed a complaint with Lexus head-quarter on this Lexus dealer. Just in case you might ask, yes I’m an auto mechanic myself, and I do all the maintenance on all of our cars, and this is NOT the first luxury car we own.

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I Recommend This Dealer: No

Employees dealt with

Moron

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3
Lexus Shopper
7/27/2014
Reason For Visit
Sales (Used)

"awful! awful! awful!"

I found a car I was very interested in and emailed the internet manager at the dealership about it. I live far away, so email was my best method of trying to find out details about the car and whether the price was firm or negotiable. It was during this process that my contact flat out lied to me twice to get me to drive to the dealership. He was rude, dishonest, and had no respect for me or my time. When I tried to clarify the truth of the matter in email, he was sarcastic and lied even further. I am a very successful business woman who is acustom to communicating with difficult clients daily, and I have never been treated so poorly or had someone be so blatantly dishonest. I was ready to buy a car this weekend, but because of this experience, this dealership will NOT be getting my business. Beware- they will lie, cheat, and steal their way into your checkbook - I don't even trust what they are saying about the quality of their cars now.

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I Recommend This Dealer: No

Employees dealt with

Martin

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3
kd168
3/17/2011
Reason For Visit
Sales (New)

"I am giving this dealership 5 star. Sonny is the..."

I am giving this dealership 5 star. Sonny is the General Sales Manager and helped us out with Sales Person Satish. We arrived and he greeted us and wasn't the typical schmarmy dude with lame social skills (car dealerships are magnets for these types!). In fact, everyone there was smart, funny and very kind. They left us alone to wander around and check out cars on our own... a whole lot of inventory on the lot but enough for us (we were looking at IS 250 CV) .They are doing even more business these days, so we were shocked at the low cost of our car AND that Sonny immediately agreed to give us another reduction in price. Everything went swimmingly! I highly recommend Coliseum Lexus of Oakland especially buying car after 15 years; my husband is very knowledgeable about cars and much experience negotiating. By the end, he was informed, confident and happy. Thanks again Sonny! KD

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I Recommend This Dealer: Yes

Employees dealt with

Sonny & Satish

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