Making long story short…….
Absolutely no respect from the sale person and the manager, wasted almost six hours and wanted to walk away, but did not, because they were 10 minutes away from our home and have the car we’re looking for.
8 months when by, and brought the car in for 1st complementary free service after 8 months with 10k on the odometer. Four hours later they call us up and say the car is ready to pick up. When we got there, I immediately notice all they did was a quick car wash and nothing else was done on the car. The check list indicates that they did oil and filter change, tires rotate, air filer check…… and other xxxxxxxxx. How do I know? I left chalk marks on certain areas that they can’t avoid not touching it. I also losing one lug nut each from a front and a rear wheel that if they did rotate those tires, those two lug nuts should have been tightening again. I pointed out all the stuffs they checked off on their check-list which they did not perform right there and then, and show them the proof. I reported to the manager and also filed a complaint with Lexus head-quarter on this Lexus dealer. Just in case you might ask, yes I’m an auto mechanic myself, and I do all the maintenance on all of our cars, and this is NOT the first luxury car we own.