Colonial Chevrolet - Service Center

I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. When I picked it up, they had replaced the driver's side seat instead of the passenger side seat. So, I now have 2 leather seats that look terrible one that has a crease and the other that is loose. I brought vehicle back a 2nd time with same results. When I brought back the 3rd time, I still looks terrible. The big problem is they cannot get the seat cover tight enough. From the factory my rear seats are great. I spoke to Emily from GM Chevrolet Customer Assistance, and she told me they were sorry for the inconvenience, but there was not much GM can do because the warranty dept is separate from GM itself. So, my recommendation to you is to bring it back to Colonial Chevrolet to fix the problem. Honestly, I brought the vehicle to Mirak Chevrolet since Colonial has not been able to fix the problem in 3 visits. So, I was told at Mirak that they could see the problem that I have but because Colonial has already been paid for the warranty work then I would have to bring it back to Colonial again. I am very unhappy with Colonial Chevrolet for doing nothing to correct the problem. I am absolutely disgusted that I had to drive 40 miles back and forth from my home each time I have to go to Colonial Chevrolet and not to be able to fix the problem in 3 appointments. I am also disgusted with GM because they do not want to stand by their product. I asked them if they could have an auto upholstery company install the new leather seats and they flat out said no bring it back to Colonial Chevrolet. RD More

My 2020 Chevy Bolt EUV needed the battery swapped. They were about to get it back to me in just over a week with minimal hassle. They were about to get it back to me in just over a week with minimal hassle. More

Truck trans. Works ok took a while but ok.Small problem later was taken care of thanks. Works ok took a while but ok.Small problem later was taken care of thanks. More

I always go to colonial Chevrolet Acton and have always had great results with their service and repairs. had great results with their service and repairs. More

I only get my inspections done there. They are great at that but that’s all I can comment on. I don’t know who Robert Webb is. They are great at that but that’s all I can comment on. I don’t know who Robert Webb is. More

Colonial Chevrolet always the best. Have beeb buying cars there since they opened. Always friendly, efficient, great work!! Have beeb buying cars there since they opened. Always friendly, efficient, great work!! More

Robert is the man and the reason I keep coming back. Thank you Chevy, I love you Thank you Chevy, I love you More

Got my vehicle in quickly! Did an oil change and 60,000 mile inspection. Covered by GM! Great service great support highly recommend Acton Colonial Chevrolet! Did an oil change and 60,000 mile inspection. Covered by GM! Great service great support highly recommend Acton Colonial Chevrolet! More

The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's I am sure Colonial Chevrolet recognizes them as Best in Class. More

Staff were very accomodating. Excellent Customer service. High five to Monica and Trevor for their wonderful works! Excellent Customer service. High five to Monica and Trevor for their wonderful works! More